One review praises a simple buying process and a policy tailored during signup. Another says poor communication blocked a ticket insurance claim. Together, the comments contrast quick setup with problems after purchase. They point to a strong checkout experience but weak support during claims.
Examples from available reviews (Apr 2022 – Mar 2026).
Customer couldn't reclaim ticket insurance due to poor communication and slow responses.
“Customer service is non existent!”
Purchase process was easy and policy provided tailored coverage.
“The process was easy, straightforward”
One review describes an easy purchase and bespoke cover chosen at signup. No other reviews mention in-person help or long-term account support. The comments focus on speed at the point of sale, not ongoing service.
No one directly mentions pricing or refunds. Any sense of value comes only from praise for tailored cover. There are few details on premiums or cost comparisons.
One review says onboarding was smooth with clear buying steps. Another describes frustration after purchase when trying to deal with a claim. Taken together, they show a gap between signup and the claim experience.
Reviews do not discuss policy wording, coverage limits, or claim results, beyond the single ticket-insurance claim problem. There is little mention of how the product performs or what it excludes. No repeated feedback appears on policy terms or how claims are handled.
One review says customer service was non-existent and replies were slow, which stopped a ticket insurance reclaim. This is the main negative theme in the comments. No other communication points come up.
The two reviews sharply contrast a positive buying experience with negative claim handling. That split leaves the overall sentiment clearly polarised. There are no middle-ground views to balance the difference.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Customer couldn't reclaim ticket insurance due to poor communication and slow responses.
“Customer service is non existent!”
I recently purchased an insurance policy from Allianz for my musical instruments and I couldn't be happier with the experience. The process was easy, straightforward and it gave me peace of mind knowing that my prized possessions are well protected.
What stands out to me is their tailored approach to their customers' needs. As a musician myself, it's good to know they have options for both public liability and personal accident insurance- something that not all insurers offer.
Their website was also very informative in detailing what is included in each policy, as well as how customer claims can be made smoothly if anything were to happen unexpectedly.
Overall, I am pleased with my decision to go with Allianz Musical Insurance over other providers out there. If you're a fellow musician looking for comprehensive coverage at competitive rates, consider them your go-to insurer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Allianz Musical Insurance focuses on insurance for musicians and music businesses. Policies often cover instruments, equipment, hired and loaned gear, and public liability for gigs and rehearsals. It offers tailored policies that may include event cancellation and ticket insurance, with policy documents and claims submission available online. Allianz underwrites and provides insurance across the UK and Europe, serving solo performers, bands, and venue operators. Customers can use its website for product pages, policy wordings, and a claims portal.