Reviews show a split experience: one reviewer found Allianz Musical Insurance easy to buy, informative and competitively priced, while another reported significant issues with claims response and communication. Prospective customers should read policy documents carefully, confirm what is covered (for example instrument theft, liability and personal accident) and check exact claims procedures and required evidence. For ticket or event‑related cover, keep clear records of purchases and any transfer history to speed claims. Where possible, seek written confirmation of policy numbers and contact channels before an incident occurs, and compare alternatives if smooth claims handling is a priority.
Examples from available reviews (Apr 2022 – Feb 2026).
Purchase process was easy and policy provided tailored coverage.
“The process was easy, straightforward”
Customer couldn't reclaim ticket insurance due to poor communication and slow responses.
“Customer service is non existent!”
One reviewer reports an easy purchase process and clear claims guidance; another reports delayed responses and poor claim handling, creating frustration.
A reviewer mentions competitive rates and comprehensive cover for instruments and liability; sample size is small so this is indicative, not definitive.
Site information and a straightforward buying process are noted by one reviewer; another describes slow email replies and a difficult claims process.
One reviewer highlights tailored options such as public liability and personal accident cover; the other review focuses on service rather than product details.
One review praises informative policy details online; another cites poor cross‑company communication, delayed replies and repeated requests for documentation.
Overall impressions diverge: one reviewer is pleased with coverage and process, while another reports a negative, unresolved claims experience.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer couldn't reclaim ticket insurance due to poor communication and slow responses.
“Customer service is non existent!”
I recently purchased an insurance policy from Allianz for my musical instruments and I couldn't be happier with the experience. The process was easy, straightforward and it gave me peace of mind knowing that my prized possessions are well protected.
What stands out to me is their tailored approach to their customers' needs. As a musician myself, it's good to know they have options for both public liability and personal accident insurance- something that not all insurers offer.
Their website was also very informative in detailing what is included in each policy, as well as how customer claims can be made smoothly if anything were to happen unexpectedly.
Overall, I am pleased with my decision to go with Allianz Musical Insurance over other providers out there. If you're a fellow musician looking for comprehensive coverage at competitive rates, consider them your go-to insurer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Allianz Musical Insurance is a specialist insurance offering from the Allianz group aimed at musicians and music professionals. It typically covers musical instruments, optional public liability and personal accident elements, and policy documentation about cover scope and claims procedures is provided to policyholders. Consumers researching this product are usually seeking details on instrument cover, liability options, online policy information and how claims are handled.