Reviews Analysed
21
We Collect & Analyse Reviews
Oxfam
Experiences & Reviews
Oxfam is an international confederation of charitable organisations focused on poverty reduction, humanitarian relief and campaigning for social justice. Originating as the Oxford Committee for Famine Relief, it operates charity shops and an online store in the UK and internationally, and runs volunteer programmes and supporter services.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
15d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Reviews show recurring service issues: delays or failures in volunteer onboarding and inconsistent in‑shop treatment, contrasted with some praised staff.
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Weak
14%
💰
Value for money
Some buyers report good prices and bargains; others criticise book pricing or low returns from donated items and perceived overcharging.
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Mixed
9%
⚡
User experience
Many reviewers praise the online shop and donation flow, while others report payment/fulfilment problems and difficult volunteer application processes.
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Mixed
26%
🔧
Product quality
Most product comments describe items arriving in good condition and well packed; a minority report damaged or incorrect goods being sent.
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Strong
10%
📞
Communication
Several reviews note clear, helpful supporter relations and named staff; others cite no‑reply emails, unhelpful calls and missed acknowledgements.
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Mixed
11%
⭐
Overall experience
Overall impressions are split: many positive purchase or volunteering experiences, but a notable set of complaints about service and fulfilment.
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Mixed
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Repeated attempts to volunteer in the…
"Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process..."
Duncan Collins
Trustpilot
Sep 30, 2025
Featured for: Failed volunteer onboarding; no replies
Sent out a completely different CD after overcharging
"Ordered a CD from their online shop, was charged £3.99 for shipping and had to wait almost 2 weeks for it to just arrive (I'm in GB by the way.) Once..."
Mia
Trustpilot
Sep 30, 2025
Featured for: Wrong, damaged item; delivery issue
Great online site
"Great online site, ordering easy, amazing range of items at exceptionally reasonable prices. Also had cause to contact customer service f..."
MH
Trustpilot
Sep 30, 2025
Featured for: Positive online purchase; praised support
Review of Oxfam Campaigner Application…
"Review of Oxfam Campaigner Application Experience My son applied to be a campaigner for Oxfam and promptly confirmed his attendance for the planned fa..."
Student
Trustpilot
Sep 30, 2025
Featured for: Mixed application experience; excellent staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Duncan Collins
trustpilot.com
Sep 30, 2025
Repeated attempts to volunteer in the…
Repeated attempts to volunteer in the Helmsley (N Yorks) shop who badly need help but they are not allowed! Instead there is a tortuous online process...
J
Joe
trustpilot.com
Sep 30, 2025
super-disappointed
I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition -...
S
Steven Bain
trustpilot.com
Sep 30, 2025
Oxfam Fulham Road
Oxfam Fulham - Every time I go in here it’s the same old story. Followed by management even though I buy (or used to) loads of things from this shop,...
H
Howard Walker
trustpilot.com
Sep 30, 2025
Check your paymentd
I was expecting to make a one off donation to Gaza. During the transaction it turned into a...
D
Damien Reilly
trustpilot.com
Sep 30, 2025
Saw a lot of negative reviews so I was…
Saw a lot of negative reviews so I was a bit skeptical, but I had a great experience, the books I bought...
C
Chris j
trustpilot.com
Sep 30, 2025
Really happy with my purchase from…
Really happy with my purchase from oxfam online store ....oxfam shop F8090 REALLY GOOD Q...
R
Rekha Patel
trustpilot.com
Sep 30, 2025
Thank you Oxfam
I recently made an online donation to Oxfam, and the process was incredibly easy and straightforward. It...
M
MH
trustpilot.com
Sep 30, 2025
Great online site
Great online site, ordering easy, amazing range of items at exceptionally reasonable prices. Also had cause to contact customer service f...
S
Susan Harkness
trustpilot.com
Sep 30, 2025
Perfect I bought a few days ago it…
Perfect I bought a few days ago it arrived well packed good...
M
Mia
trustpilot.com
Sep 30, 2025
Sent out a completely different CD after overcharging
Ordered a CD from their online shop, was charged £3.99 for shipping and had to wait almost 2 weeks for it to just arrive (I'm in GB by the way.) Once...
g
gilly jones
trustpilot.com
Sep 30, 2025
Update on review I left earlier…
Update on review I left earlier regarding Oxfam online shop, have just noticed payment taken on Sunday the Day item was ordered at Oxfam online shop....
A
Ade
trustpilot.com
Sep 30, 2025
The books are so expensive
The books are so expensive. Even going also far as to copy waterstones with little hand written descriptions to describe the book, only as much as tha...
S
Sara Rezaei riabi
trustpilot.com
Sep 30, 2025
Very serious organization
Greta help for Gaza and...
J
Joshua Marchant
trustpilot.com
Sep 30, 2025
I did not not get a head ack trying to…
I did not not get a head ack trying to donate to your organisation Also I would like to point out its harder for African to cook with no cooking Facil...
V
VH..
trustpilot.com
Sep 30, 2025
Volunteering at festivals 10/10 :)
I have volunteered with Oxfam at festivals for 5 years, including a year when I was going through treatment for breast cancer. The ethos of Oxfam, to...
B
Ben Artistic
trustpilot.com
Sep 30, 2025
They are doing discrimination
They are doing discrimination (Maidenhead shop) Regarding the volunteers who are suitable or not for...
S
Student
trustpilot.com
Sep 30, 2025
Review of Oxfam Campaigner Application…
Review of Oxfam Campaigner Application Experience My son applied to be a campaigner for Oxfam and promptly confirmed his attendance for the planned fa...
C
Carol Royle
trustpilot.com
Sep 30, 2025
I was so very saddened by this branch of Oxfam…
I was so very saddened that a shop that is there out of love, understanding and charity should have been so unkind to me on the 11th April - I had bou...
L
Lauren Mcdonnell
trustpilot.com
Sep 30, 2025
I absolutely can not put into words my…
I absolutely can not put into words my love for this shop! I’ve been shopping here for years for me, myself and I! HA! I got myself and my daughters s...
M
Matt
trustpilot.com
Sep 30, 2025
Clear, human, friendly customer service
My experience of engaging with Oxfam Supporter Relations (Alex, Molly, Nathaniel, Shrooq) has been really positive; their co...
Conclusion
Reviews for Oxfam show a mix of reliable online shopping and strong individual support staff alongside recurring operational issues. Positive reports highlight easy ordering, good packing and helpful named staff; complaints focus on volunteer onboarding, in‑shop interactions, payment/fulfilment errors and unexpected recurring donations. If you plan to buy, donate or volunteer, check payment details, order tracking and local shop policies. For problems, contact Supporter Relations and note reviewers who reported prompt individual responses.