Skip to content
We Collect & Analyse Reviews

Martinelli
Experiences & Reviews

If you are searching for Martinelli reviews, confirm which Martinelli entity you mean and verify official contact details before buying. Look for the company’s official website, published return and warranty terms, and available customer‑service channels (email, phone, live chat). When researching, compare product pages, shipping options and third‑party retailers to cross‑check policies and authenticity.

Overview & Key Metrics

Reviews Analysed 8
Positive Sentiment 25%
Latest Review 14d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Multiple reviewers report poor after‑sales support and delayed or missing responses; a minority praise prompt delivery and personalised handling.

Share
22%
Weak
💰

Value for money

Few reviews mention price; one specifically says an expensive pair arrived damaged and the refund process was problematic.

Share
4%
Mixed
⚡

User experience

One review describes a clear, easy website and smooth shopping; others highlight problems with returns, sizing and online purchase frustration.

Share
7%
Mixed
🔧

Product quality

Several customers report defects—scratches, broken decorations and foot discomfort—while a smaller number praise leather quality and styling.

Share
19%
Weak
📞

Communication

Multiple reviewers cite no replies to emails, missing phone contact and incorrect refund documentation; a couple note efficient, personalised responses.

Share
22%
Weak
⭐

Overall experience

Overall impressions swing between satisfied buyers praising product and service, and several customers reporting defects, lost replacements and poor follow‑up.

Share
26%
Weak

View all 8 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (6) · Collected.reviews (2) · Quotes shortened · As of: September 2025

V
Vanesa
trustpilot.com Sep 30, 2025

Sin atención al cliente, no hay devolución posible

Los zapatos llegaron muy rápido pero me quedan grandes y no hay manera de contactar con atención al cliente. No responden a los emails, no tiene...

L
Lolamoleron78@gmail.com 05071978
trustpilot.com Sep 30, 2025

No me he puesto ni dos veces el…

No me he puesto ni dos veces el calzado, me ha causado daños en los pies y el adorno rot...

A
Alba PL
trustpilot.com Sep 30, 2025

fatal

fatal, la verdad.. me ha decepcionado mandé unos zapatos defectuosos , e rompió una tachuela al poco de ponerlos.. me mandaron unos de vuelta y está p...

N
Nuria Abenza
trustpilot.com Sep 30, 2025

Son nefastos

Son nefastos, seur devolvió un paquete suyo que si quería, y cuando lo reclamé me dijeron que ya no podía volver a comprarlo, también me dijeron que e...

D
Darío
trustpilot.com Sep 30, 2025

Producto dañado y servicio posventa nefasto

Compramos unas botas a través de la web oficial de Martinelli para regalo. No pudimos verificar dichas botas hasta el momento de la entrega del regalo...

M
Manuel Rico Gragera
trustpilot.com Sep 30, 2025

Atención al Cliente EFICIENTE

Además de la calidad y elegancia, he quedado sorprendido en el trato esmerado y personalizado, a la hora de pedir alguna cosa, la cual no solamente fu...

y
yndizsfijj
Collected.reviews Apr 01, 2025

yndizsfijj

Group 15

...ayndizsfijj...

yndizsfijj ...

...url...uyndizsfijj.../url...

M
Monroe Rolfson
Collected.reviews Aug 03, 2022

Great Shopping Experience at Martinelli's Official Online Store

I recently purchased a pair of leather shoes from Martinelli's online store, and I must say that my shopping experience was simply delightful. The website was easy to navigate, with clear categories and detailed product descriptions.

Moreover, the delivery was prompt, and my order arrived in perfect condition. I found it really convenient that they offer free returns as well - something not all online stores have.

Now coming to the shoes themselves – they are just amazing! High quality leather that looks even better than the pictures on their website. They look stylish whether worn casually or formally.

Overall, I am very satisfied with my purchase from Martinelli Official Online Store; excellent customer service combined with superior quality products has made me a happy customer who will definitely come back again!

Share Your Experience

Help other customers by sharing your experience with Martinelli. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a clear split in customer outcomes. Some buyers praise the website experience, prompt delivery and the perceived leather quality of shoes. However, multiple reviews report damaged items, broken components, sizing problems and repeated failures in post‑sale support, especially slow or absent email replies and refund issues. Consumers planning to buy should check the published returns policy, confirm available contact channels (including phone), inspect items on delivery and document any defects with photos. If returns are likely, consider ordering from a retailer with local, verifiable return options or ensure you can contact customer service easily before purchase.