Reviews show a clear split in customer outcomes. Some buyers praise the website experience, prompt delivery and the perceived leather quality of shoes. However, multiple reviews report damaged items, broken components, sizing problems and repeated failures in post‑sale support, especially slow or absent email replies and refund issues. Consumers planning to buy should check the published returns policy, confirm available contact channels (including phone), inspect items on delivery and document any defects with photos. If returns are likely, consider ordering from a retailer with local, verifiable return options or ensure you can contact customer service easily before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
Easy online purchase, prompt delivery, free returns and excellent leather shoes.
“High quality leather that looks even better than the pictures on their website.”
Customer could not contact support and cannot return oversized shoes.
“No responden a los emails, no tienen teléfono de contacto...”
Received scratched boots and post-sale service refused the return claim.
“se negaron a contestar a través del canal por el que solicitan que se haga uso de la reclamación (por email).”
Customer praises personalised and efficient customer service.
“Atención al cliente, es una VERDADERA atención”
Multiple reviewers report poor after‑sales support and delayed or missing responses; a minority praise prompt delivery and personalised handling.
Few reviews mention price; one specifically says an expensive pair arrived damaged and the refund process was problematic.
One review describes a clear, easy website and smooth shopping; others highlight problems with returns, sizing and online purchase frustration.
Several customers report defects—scratches, broken decorations and foot discomfort—while a smaller number praise leather quality and styling.
Multiple reviewers cite no replies to emails, missing phone contact and incorrect refund documentation; a couple note efficient, personalised responses.
Overall impressions swing between satisfied buyers praising product and service, and several customers reporting defects, lost replacements and poor follow‑up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Satisfied with quality products but suggests better delivery information.
“Estoy contento con el servicio.”
Easy website, timely delivery and excellent, comfortable shoes.
“Los zapatos son de excelente calidad, cómodos y con un diseño elegante.”
Recent shoes show sole and stitching separation after minimal use.
“sufren despegue de suelas y de costuras.”
Reviewer notes company based in Elche and many complaints; avoids buying.
“Veo que la empresa no está directamente en Italia sino en Elche”
After-sales service could not resolve product problems and lacked empathy.
“Servicio post venta incapaz de resolver la problemática”
Defective trainers and unsatisfactory exchange offer forced extra spending.
“La solución que me dan es que no hay mas tallas y que las devuelva”
Unable to modify order; staff refused change and suggested repurchasing.
“que el domingo no trabajan y que también tienen derecho a descansar.”
Reviewer warns of misleading returns policy and attempted upsell.
“Política de cambios y devoluciones engañosa.”
Poor customer service led to forced repurchase and feeling cheated.
“Atención al cliente nefasta.”
Boot soles detached at the sides after one month of use.
“Las botas con un mes de uso la suela se despegó por lados .”
Customer could not contact support and cannot return oversized shoes.
“No responden a los emails, no tienen teléfono de contacto...”
Foot injuries and decorations broke after minimal use.
“me ha causado daños en los pies y el adorno roto,”
Defective shoes and poor customer service; replacement lost in transit.
“un desastre de atención al cliente”
Claimed refund not received and customer service mishandled refund.
“contestan que ya lo han reembolsado y me mandan un justificante de pago a otra persona!!”
Received scratched boots and post-sale service refused the return claim.
“se negaron a contestar a través del canal por el que solicitan que se haga uso de la reclamación (por email).”
Customer praises personalised and efficient customer service.
“Atención al cliente, es una VERDADERA atención”
I recently purchased a pair of leather shoes from Martinelli's online store, and I must say that my shopping experience was simply delightful. The website was easy to navigate, with clear categories and detailed product descriptions.
Moreover, the delivery was prompt, and my order arrived in perfect condition. I found it really convenient that they offer free returns as well - something not all online stores have.
Now coming to the shoes themselves – they are just amazing! High quality leather that looks even better than the pictures on their website. They look stylish whether worn casually or formally.
Overall, I am very satisfied with my purchase from Martinelli Official Online Store; excellent customer service combined with superior quality products has made me a happy customer who will definitely come back again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
If you are searching for Martinelli reviews, confirm which Martinelli entity you mean and verify official contact details before buying. Look for the company’s official website, published return and warranty terms, and available customer‑service channels (email, phone, live chat). When researching, compare product pages, shipping options and third‑party retailers to cross‑check policies and authenticity.