Customers often praise the smooth online checkout and the comfort of the leather shoes. Many reviews describe after-sales problems that were not resolved, including returns and refund issues. Several complaints mention product failures such as soles coming loose, stitching splitting, and decorations breaking. A small number of reviews highlight personalised, effective help from customer support.
Examples from available reviews (Aug 2022 – Mar 2026).
Boot soles detached at the sides after one month of use.
“Las botas con un mes de uso la suela se despegó por lados .”
Defective trainers and unsatisfactory exchange offer forced extra spending.
“La solución que me dan es que no hay mas tallas y que las devuelva”
Customer praises personalised and efficient customer service.
“Atención al cliente, es una VERDADERA atención”
Easy website, timely delivery and excellent, comfortable shoes.
“Los zapatos son de excelente calidad, cómodos y con un diseño elegante.”
Many reviews say after-sales support did not resolve defect claims and declined returns. Several customers describe missing replacements, being pushed to buy again, or refunds handled poorly. A small set of reviews, however, mentions attentive, personalised support.
Numerous customers report added costs when exchanges were refused or replacements meant buying again. Multiple reviews mention refunds that were promised but never received, or were paid incorrectly. Other reviewers say the leather quality and comfort matched the price.
Several reviews commend an easy-to-use website and fast order fulfilment. Others say they could not change orders and found returns confusing, which disrupted the purchase. A few reviews point to perks like free returns and clear sizing details.
A clear set of complaints describes build failures: soles coming off, stitching separating, and ornaments breaking after little use. Some reviewers link defects to foot injuries or discomfort. A smaller group highlights good leather quality and a comfortable fit.
Multiple reviews describe support that did not respond, emails left unanswered, and no phone contact available. Several customers mention unclear or misleading returns rules and incorrect messages about refunds. A minority of reviews praise direct, responsive contact from staff.
Feedback shows a sharp split between happy buyers praising fit, materials, and delivery, and unhappy buyers reporting defects and service failures. Reviews fall into clear positive and negative groups across both product and service. This contrast shows up consistently in the ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Satisfied with quality products but suggests better delivery information.
“Estoy contento con el servicio.”
Easy website, timely delivery and excellent, comfortable shoes.
“Los zapatos son de excelente calidad, cómodos y con un diseño elegante.”
Recent shoes show sole and stitching separation after minimal use.
“sufren despegue de suelas y de costuras.”
Reviewer notes company based in Elche and many complaints; avoids buying.
“Veo que la empresa no está directamente en Italia sino en Elche”
After-sales service could not resolve product problems and lacked empathy.
“Servicio post venta incapaz de resolver la problemática”
Defective trainers and unsatisfactory exchange offer forced extra spending.
“La solución que me dan es que no hay mas tallas y que las devuelva”
Unable to modify order; staff refused change and suggested repurchasing.
“que el domingo no trabajan y que también tienen derecho a descansar.”
Reviewer warns of misleading returns policy and attempted upsell.
“Política de cambios y devoluciones engañosa.”
Poor customer service led to forced repurchase and feeling cheated.
“Atención al cliente nefasta.”
Boot soles detached at the sides after one month of use.
“Las botas con un mes de uso la suela se despegó por lados .”
Customer could not contact support and cannot return oversized shoes.
“No responden a los emails, no tienen teléfono de contacto...”
Foot injuries and decorations broke after minimal use.
“me ha causado daños en los pies y el adorno roto,”
Defective shoes and poor customer service; replacement lost in transit.
“un desastre de atención al cliente”
Claimed refund not received and customer service mishandled refund.
“contestan que ya lo han reembolsado y me mandan un justificante de pago a otra persona!!”
Received scratched boots and post-sale service refused the return claim.
“se negaron a contestar a través del canal por el que solicitan que se haga uso de la reclamación (por email).”
Customer praises personalised and efficient customer service.
“Atención al cliente, es una VERDADERA atención”
I recently purchased a pair of leather shoes from Martinelli's online store, and I must say that my shopping experience was simply delightful. The website was easy to navigate, with clear categories and detailed product descriptions.
Moreover, the delivery was prompt, and my order arrived in perfect condition. I found it really convenient that they offer free returns as well - something not all online stores have.
Now coming to the shoes themselves – they are just amazing! High quality leather that looks even better than the pictures on their website. They look stylish whether worn casually or formally.
Overall, I am very satisfied with my purchase from Martinelli Official Online Store; excellent customer service combined with superior quality products has made me a happy customer who will definitely come back again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Martinelli designs and sells footwear for men and women, including lace-up boots, trainers, and formal leather shoes. Many lines feature leather uppers, stitched soles, and decorative details. The company sells through its online store and retail partners. Product pages usually offer size guides, material details, and care instructions to help shoppers pick the right option.