Many customers say the website makes ordering straightforward, with a clear buying process. Reviewers often mention low introductory prices and real savings. A repeated complaint focuses on missing issues and slow or no help from customer support. Several comments also point to unclear renewal guidance and limited gift delivery options.
Examples from available reviews (Nov 2021 – Feb 2026).
Website was easy to use and everything was clear.
“Easy to use website-- everything totally clear”
Company easy to use and offered an attractive direct debit price.
“offering a very attractive direct debit price...which l was happy to do.”
Paid for six months but received only one copy and no refund.
“I have only received one copy since 16th November”
Ordered a subscription but first issue never arrived and contact ignored.
“Still haven’t received first issue.”
Reviews split into two clear camps on service. Some reviewers describe quick replies, smooth fulfilment, and refunds that met expectations. Others report missing deliveries, subscriptions that never began, and little follow-up from customer support.
Many reviewers point to strong value from introductory offers and subscription prices below retail. They specifically praise direct-debit pricing and half-price deals. A smaller number dispute the advertised discounts or say voucher codes did not work.
Many reviewers find the website and checkout intuitive and easy to use. A minority mention confusing pages, navigation problems, or UK addresses auto-filling for international orders. Gift purchases draw extra criticism because delivery options feel restricted.
Multiple reviews praise the magazine content, photography, and protective packaging. Readers describe high production standards and enjoyable editorial material. Comments on print quality and issue presentation stay consistently positive.
Some reviewers say renewal instructions are unclear and that renewal emails include incorrect contact details. Several customers also mention limited guidance on gift options and renewal routes. A few reviews highlight clear magazine descriptions that helped them decide.
Feedback is split between smooth purchases with good content and cases of non-delivery or weak support. Delivery failures and poor customer service drive the harshest negative ratings. For many buyers, ease of use and pricing lift the overall experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company easy to use and offered an attractive direct debit price.
“offering a very attractive direct debit price...which l was happy to do.”
Despite anxiety, the process went through smoothly.
“it all went through so smoothly.”
Payment issues and non-delivery caused frustration with customer service.
“Payment was lost and Radio Times did not arrive”
Website lacked clarity about renewals and previous customer recognition.
“Unclear from website where to renew subscription.”
The magazine was a really good read featuring many companies selling goods.
“Really good read and a host of company’s Selling the goody’s we need”
The service provided by the company was excellent.
“Excellent service”
Placing an order was very easy.
“Very easy to place the order.”
Helpful staff helped select the right magazine at an affordable price.
“helpful staff ensured I got the right magazine at a reasonable, affordable, price”
Paid for six months but received only one copy and no refund.
“I have only received one copy since 16th November”
Subscription service offers varied titles, reliable delivery and good value.
“reliable delivery and great value for money”
Setup was easy and the introductory £18 offer was attractive.
“Plus the introdctory offer of £18 was too good to miss.”
Site was easy to navigate with competitive offers and clear descriptions.
“The site was easy to navigate, the offers are very competitive and well worth considering,”
Purchase was easy but gifting options and communication were poor.
“Easy to purchase, however, I bought a gift and it is ridiculous that I can only send an e-card”
Subscription delayed for weeks and poor response, though refund eventually issued.
“I have now had a full refund from magazine.co.uk, so clearly not scam artists.”
Easy subscription setup, high-quality magazines and responsive customer service.
“Both magazines are of the highest quality.”
Subscriptions failed to commence and customer service did not respond.
“Customer service shocking from both companies.”
The ordering process was easy and straightforward.
“Easy ordering”
Weekly subscription not delivered for four weeks and customer service unhelpful.
“have not received anything for 4 weeks.”
Ordering from Canada auto-filled a British address requiring a workaround.
“it automatically put in a British address.”
Ordered a subscription but first issue never arrived and contact ignored.
“Still haven’t received first issue.”
The purchase was straightforward and easy to complete.
“Very straightforward, easy transaction”
It was easy to set up a direct debit and interesting magazine.
“So easy to set up a direct debit”
The magazine type was well explained, so the reviewer tried it.
“The Type Of Magazine was well explained”
Ordering was easy and saved the reviewer a lot of money.
“Easy to order and saves a lot of money”
Ordering was very easy and the magazine is a birthday present.
“It was very easy to order.”
The website was very confusing to use.
“Very confusing site.”
Service was excellent and very straightforward.
“Excellent service very simple and uncomplicated x”
Ordering was easy with no complications.
“Easy to order no bcomplications”
Ordered a subscription but received no issues and poor responses.
“never received a single issue!!!”
Website intuitive and well laid out; checkout slightly confusing.
“The web site was intuitive and well laid out.”
Unable to reconcile direct debit costs with normal pricing, causing suspicion.
“I find it difficult to assimilate the cost of a subscription via direct debit”
Advertised nearly 50% offer was actually 29% and codes failed.
“the offer was only for 29% on a one year subscription”
Transaction was easy and subscription cost half the retail price.
“Ordered subscription of Build It magazine at half the price of retail outlets”
Company messed up subscription addresses and provided no website contact.
“They messed up all the addresses on the subscriptions I made”
Website was easy to use and everything was clear.
“Easy to use website-- everything totally clear”
Content and photos were good, and issues were well packaged.
“Good content, beautiful photos and protected with a plastic wrap.”
First-time use was very easy and well designed.
“Never used before, very easy, well thought out”
The transaction was straightforward and easy.
“Straightforward and easy transaction.”
Expected current issue sent as gift but subscription changed to next issue.
“changed to the next magazine AFTER the whole thing has been processed”
Renewal email had wrong contact details and caused site issues.
“you sent me an email to renew but you gave wrong phone number and site could not be entered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Magazine runs an online store for magazine subscriptions and single issues. The range includes consumer titles across lifestyle, home, fashion, and specialist interests. Customers use the site to create accounts, place orders, and handle subscription renewals. Print and digital editions are both offered, along with gift subscriptions. Product pages include descriptions and images to help customers choose.