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We Collect & Analyse Reviews

British Newspaper Archive
Experiences & Reviews

The British Newspaper Archive is an online service offering digitised historic newspapers from the UK and Ireland. It provides searchable access to archived newspaper pages and is operated commercially in partnership with major libraries and heritage organisations to make historical press material available to researchers, family historians and the public.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 30%
Latest Review 30d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Frequent reports of account, billing and access problems; several users describe slow or ineffective support, though a few cite helpful individual agents.

Share
14%
Weak
💰

Value for money

Many reviewers feel costs are not justified when scans or downloads are unreadable and when unexpected renewals or charges occur.

Share
14%
Weak

User experience

Users report confusing sign‑up/trial flows, login and mobile logout issues, limited search refinement and inconsistent ordering of results.

Share
23%
Weak
🔧

Product quality

Widespread complaints about scan and OCR quality: dark, cut‑off or illegible images, unreadable downloads and poor pre‑1850 scans are often mentioned.

Share
14%
Weak
📞

Communication

Several users report poor billing transparency, lack of renewal warnings, refused refunds and limited advance information about future digitisation plans.

Share
14%
Weak

Overall experience

A minority cite strong research value and good support, but most reviewers describe problems with access, billing or scan quality that harm overall satisfaction.

Share
22%
Weak

Our Independent Methodology

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Data Collection

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AI Analysis

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Steve McLaughlin
trustpilot.com Sep 30, 2025

My short experience with British…

My short experience with British Newspapers Archive have been a disappointment. The use of AI seems to have corrupted many of the files I wanted to us...

N
Nicholas
trustpilot.com Sep 30, 2025

Was offered a free trial of Newspaper…

Was offered a free trial of Newspaper pages 3 free wi...

A
Annemarie
trustpilot.com Sep 30, 2025

Simply CANNOT access the 3 free…

Simply CANNOT access the 3 free articles despoiire: 1. Registering 2. Speaking to Custiomner Services (Lovely young lady called nicole who tried to he...

M
Mrs. Dorothy Ahmed
trustpilot.com Sep 30, 2025

password is not working

I am very frustrated as I have been a member for years on this site and now all of a sudden I cannot get into the site I am trying to change my passwo...

w
war blog
trustpilot.com Sep 30, 2025

Dealt with my problem quickly and…

Dealt with my problem...

R
Richard C
trustpilot.com Sep 30, 2025

Very useful resource

This is an invaluable source for my research. It's not without fault as some of the scans are not legible or semi legible and it seems odd that there...

A
Arlene Gertsch
trustpilot.com Sep 30, 2025

Joann is an angel!

I can not thank Joann enough for helping this past week retrieve my account to Britishnewspaperarchives. Thanks to her, I now have access to my a...

S
Shane
trustpilot.com Sep 30, 2025

Do Not Give Credit Card Details

WorldPay constantly declines both PayPal payments and Credit Card payments without reason - even after both PayPal and bank apps declare the payments...

G
G Wheeler
trustpilot.com Sep 30, 2025

Make sure you find the option for stopping auto renewal at sign-up.

This website is expensive more so because the auto-renewal is hard to avoid. The option to stop the subscription auto-renewing is not made clear at si...

S
Shane
trustpilot.com Sep 30, 2025

Another horrible company

This shower use the same auto-renewal trick that many companies now hit you with, but what's worse is that they then hide the steps to canc...

S
Sandra Courtman
trustpilot.com Sep 30, 2025

Be careful when you use this resource…

Be very careful using this resource which used to be feely available in libraries. It is very easy to get drawn in on a free search which leads you to...

R
Roger Watkins
trustpilot.com Sep 30, 2025

Appalling Customer Service

Appalling Customer Service. Can't process my PayPal Pay As You Go payment. Already taken over a week to deal with the issue. Trying to blame PayPal bu...

B
Bolama
trustpilot.com Sep 30, 2025

Auto-renewal scam. Beware.

Auto-renewal scam. Beware. Absolute disgrace: Just got my BNA subscription renewed for another 3 months, without being told in advance. Their auto-ren...

D
Dalesman
trustpilot.com Sep 30, 2025

I like this site

I like this site. Despite some of the images being illegible I have found lots of interesting articles about my ancestors and ev...

N
Nic
trustpilot.com Sep 30, 2025

I was excited about signing up and to…

I was excited about signing up and to have access to so many newspapers. However, I found the quality on many of the news papers was unacceptably poor...

N
Nick
trustpilot.com Sep 30, 2025

Expensive for what you actually get

Expensive for what you actually get; as others have noted, the quality of some of the images is very poor, being either too dark or too light. Pages h...

A
Augustus Gloop
trustpilot.com Sep 30, 2025

Many of the newspapers I signed up to…

Many of the newspapers I signed up to see were unreadable due to poor quality scanning. When I asked for a refund, they refused, citing the fact I'd l...

S
Shaun Ewings
trustpilot.com Sep 30, 2025

Unreadable PDFs once downloaded, despite looking OK when viewed on the website

The Quality of downloaded images is so poor that many of them cannot be read. You can request higher quality images at £30 a go, but it is a complete...

H
Hywel Evans
trustpilot.com Sep 30, 2025

Paid for this on an offer price and…

Paid for this on an offer price and they ended my subscription without notice. When I tried to sign back up, I had to pay the full price,...

H
Herminia Watsica
Collected.reviews Jan 30, 2023

Overall Experience: Excellent

I recently used the British Newspaper Archive to conduct research on British history for a project I was working on. I must say, it was an amazing experience. The archive is packed with historical newspapers that were easy to access and search.

What stood out to me was the user-friendly interface of the website which made navigation smooth and hassle-free. Also, their powerful search engine allowed me to do quick searches based on keywords or phrases relevant to my research topic, thus saving me lots of time.

The newspaper articles provided in this archives are also very informative and well-preserved- some dating as far back as the 18th century! This added value not only helped build up my research but also gave insights into how people lived day-to-day during those stories periods from their own accounts!

Thanks so much, British Newspaper Archive Team! You have made researching about Britain's history way easier than it ever could be.

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Conclusion

Reviewers commonly report three recurring issues: poor scan/OCR quality for many pages, billing or auto‑renewal frustrations, and problems with account access or payments. At the same time, several users confirm the archive can be a valuable research resource and cite positive, effective help from individual support agents. Prospective subscribers may wish to try a short subscription period first, check renewal settings carefully and test search results for the specific titles they need. If downloads or account problems arise, document the issue and contact support promptly; several reviews show individual agents can resolve account access problems but systemic issues persist.