British Newspaper Archive
Experiences & Reviews
The British Newspaper Archive is an online service offering digitised historic newspapers from the UK and Ireland. It provides searchable access to archived newspaper pages and is operated commercially in partnership with major libraries and heritage organisations to make historical press material available to researchers, family historians and the public.
Overview & Key Metrics
Our Analysis
Service quality
Frequent reports of account, billing and access problems; several users describe slow or ineffective support, though a few cite helpful individual agents.
Value for money
Many reviewers feel costs are not justified when scans or downloads are unreadable and when unexpected renewals or charges occur.
User experience
Users report confusing sign‑up/trial flows, login and mobile logout issues, limited search refinement and inconsistent ordering of results.
Product quality
Widespread complaints about scan and OCR quality: dark, cut‑off or illegible images, unreadable downloads and poor pre‑1850 scans are often mentioned.
Communication
Several users report poor billing transparency, lack of renewal warnings, refused refunds and limited advance information about future digitisation plans.
Overall experience
A minority cite strong research value and good support, but most reviewers describe problems with access, billing or scan quality that harm overall satisfaction.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (January 2023 – September 2025).
Appalling Customer Service
"Appalling Customer Service. Can't process my PayPal Pay As You Go payment. Already taken over a week to deal with the issue. Trying to blame PayPal bu..."
Unreadable PDFs once downloaded, despite looking OK when viewed on the website
"The Quality of downloaded images is so poor that many of them cannot be read. You can request higher quality images at £30 a go, but it is a complete..."
Very useful resource
"This is an invaluable source for my research. It's not without fault as some of the scans are not legible or semi legible and it seems odd that there..."
Joann is an angel!
"I can not thank Joann enough for helping this past week retrieve my account to Britishnewspaperarchives. Thanks to her, I now have access to my a..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025
My short experience with British…
My short experience with British Newspapers Archive have been a disappointment. The use of AI seems to have corrupted many of the files I wanted to us...
Was offered a free trial of Newspaper…
Was offered a free trial of Newspaper pages 3 free wi...
Simply CANNOT access the 3 free…
Simply CANNOT access the 3 free articles despoiire: 1. Registering 2. Speaking to Custiomner Services (Lovely young lady called nicole who tried to he...
password is not working
I am very frustrated as I have been a member for years on this site and now all of a sudden I cannot get into the site I am trying to change my passwo...
Dealt with my problem quickly and…
Dealt with my problem...
Very useful resource
This is an invaluable source for my research. It's not without fault as some of the scans are not legible or semi legible and it seems odd that there...
Joann is an angel!
I can not thank Joann enough for helping this past week retrieve my account to Britishnewspaperarchives. Thanks to her, I now have access to my a...
Do Not Give Credit Card Details
WorldPay constantly declines both PayPal payments and Credit Card payments without reason - even after both PayPal and bank apps declare the payments...
Make sure you find the option for stopping auto renewal at sign-up.
This website is expensive more so because the auto-renewal is hard to avoid. The option to stop the subscription auto-renewing is not made clear at si...
Another horrible company
This shower use the same auto-renewal trick that many companies now hit you with, but what's worse is that they then hide the steps to canc...
Be careful when you use this resource…
Be very careful using this resource which used to be feely available in libraries. It is very easy to get drawn in on a free search which leads you to...
Appalling Customer Service
Appalling Customer Service. Can't process my PayPal Pay As You Go payment. Already taken over a week to deal with the issue. Trying to blame PayPal bu...
Auto-renewal scam. Beware.
Auto-renewal scam. Beware. Absolute disgrace: Just got my BNA subscription renewed for another 3 months, without being told in advance. Their auto-ren...
I like this site
I like this site. Despite some of the images being illegible I have found lots of interesting articles about my ancestors and ev...
I was excited about signing up and to…
I was excited about signing up and to have access to so many newspapers. However, I found the quality on many of the news papers was unacceptably poor...
Expensive for what you actually get
Expensive for what you actually get; as others have noted, the quality of some of the images is very poor, being either too dark or too light. Pages h...
Many of the newspapers I signed up to…
Many of the newspapers I signed up to see were unreadable due to poor quality scanning. When I asked for a refund, they refused, citing the fact I'd l...
Unreadable PDFs once downloaded, despite looking OK when viewed on the website
The Quality of downloaded images is so poor that many of them cannot be read. You can request higher quality images at £30 a go, but it is a complete...
Paid for this on an offer price and…
Paid for this on an offer price and they ended my subscription without notice. When I tried to sign back up, I had to pay the full price,...
Overall Experience: Excellent
I recently used the British Newspaper Archive to conduct research on British history for a project I was working on. I must say, it was an amazing experience. The archive is packed with historical newspapers that were easy to access and search.
What stood out to me was the user-friendly interface of the website which made navigation smooth and hassle-free. Also, their powerful search engine allowed me to do quick searches based on keywords or phrases relevant to my research topic, thus saving me lots of time.
The newspaper articles provided in this archives are also very informative and well-preserved- some dating as far back as the 18th century! This added value not only helped build up my research but also gave insights into how people lived day-to-day during those stories periods from their own accounts!
Thanks so much, British Newspaper Archive Team! You have made researching about Britain's history way easier than it ever could be.
Conclusion
Reviewers commonly report three recurring issues: poor scan/OCR quality for many pages, billing or auto‑renewal frustrations, and problems with account access or payments. At the same time, several users confirm the archive can be a valuable research resource and cite positive, effective help from individual support agents. Prospective subscribers may wish to try a short subscription period first, check renewal settings carefully and test search results for the specific titles they need. If downloads or account problems arise, document the issue and contact support promptly; several reviews show individual agents can resolve account access problems but systemic issues persist.