Customers often praise punctual, helpful drivers and the ease of ordering frozen ready meals. Many mention tasty dishes that are quick to prepare and a wide choice on the menu. A noticeable group reports uneven quality, including undercooked or bland meals and smaller portions after price changes. Several reviews also mention complaints going unanswered or delivery promises not being met.
Examples from available reviews (Nov 2021 – Feb 2026).
Friendly staff and delivery, and the food tasted very nice.
“bag of good ies from the very pleasant delivery ladies.”
Several meals were very poor quality and were discarded.
“Without a doubt the worst meals I have had.”
An item was missing and the manager did not respond.
“Missing item told manager would phone not response first and last time il use this company”
Great range and prices, recommended and delivered cheerfully.
“Great range of meals at great prices, delivered with a smile. I recommend Wiltshire Farm Foods for everyone - my sister loves them too and she is a vegetarian.”
Reviewers frequently compliment delivery staff for being polite, on time and hands-on, including unpacking and suggesting replacements. Many single out local drivers for adjusting delivery dates and helping vulnerable customers. A small number describe major service problems, including billing mistakes and alleged misuse of payment details.
Many customers call it good value, with a wide selection that works well for last-minute meals. Several mention smaller portions after price rises and say some dishes now feel overpriced. Vegetarian meals draw positive notes for nutrition and filling portion sizes.
Customers often say ordering by website or phone is straightforward, and microwave cooking is simple. Many describe drivers as friendly and helpful when dropping off deliveries. A few mention missing heating instructions or small website snags that affected preparation.
Many reviews describe meals as consistently tasty, properly cooked and well sized for one person. Another group reports undercooked vegetables, bland food and meals thrown away as unacceptable. Several one-off complaints focus on extremely poor quality in specific dishes.
Positive feedback mentions timely delivery updates and supportive customer service during illness. Multiple reviews complain about missed delivery windows and no follow-up on missing items. A handful say managers did not respond after issues were raised.
Feedback splits between strong satisfaction, driven by dependable delivery, convenience and enjoyable meals, and sharp dissatisfaction focused on food quality and customer-service failures. Repeated negatives about thrown-away meals, late deliveries and billing issues sit alongside many five-star endorsements. This contrast often shapes whether customers keep ordering or stop.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Meals were tasty, include vegetables and delivery was helpful.
“include vegetables and taste very nice.”
Meals were great and service was good.
“Great meals and good service.”
Mostly loved the meals, except disliked one chicken dish.
“I do love the meals but l don’t like the chicken arribatta but apart from that lve loved every meal lve eaten and l would recommend these meals”
Meals were tasteless and texture was unsuitable.
“The other meals I ordered were tastleless slop.”
Several meals were extremely disappointing and tasted horrible.
“I honestly think it was the worst meal I’ve ever eaten!”
Small meals tasted excellent and reviewer was well pleased.
“I have never had a bad meal from them, well pleased.”
Price increased while portions reduced and some meals leaked.
“when they increased price the meals reduced in size”
Food was delicious but portions were very small.
“Delicious and well made but portions is very small more suitable for a kid under 5 years old”
Meal was poor with undercooked vegetables and small chicken piece.
“Customer Service on the phone is a total misnomer.”
Reviewer was very disappointed; food was tasteless and poor quality.
“Very disappointed ,food was tasteless,not good quality meat Sadly will not buy from them again”
Gravy was just brown water and menu choice disappointed reviewer.
“GF GRAVY IS JUST BROWN WATER.”
Payment details were misused and billing errors caused order problems.
“I believe this amounted to fraud.”
Meals were mostly poor quality though delivery and staff were helpful.
“the delivery service was efficient And your office staff polite and helpful.”
Reviewer received great support during illness.
“Great support to me during my illness.”
Corned beef hash was awful and ended up in the bin.
“The corned beef hash was awful,it in the bin”
Quality has declined with undercooked meals and limited healthy options.
“many of the dishes do not cook evenly”
Delivery man Gavin was friendly and service was prompt.
“Friendly and prompt service.”
Deliveries regularly miss promised time windows causing long delays.
“They don’t keep within the time at all”
Sweet and sour meal was tasteless.
“Tasteless sweet and sour meal”
Reviewer found meals overpriced and will not use the company again.
“I believe they’re way overpriced”
My favorite fish and chicken store. My family is always looking forward to me ordering some chickens and fish from Wiltshire Farm Foods. They have fresh products and the prices are reasonable. Their payment methods are amazing. At times I pay via credit card or cash to the delivery guy. This sounds great. The customer support team is another plus from me. They are polite and exhibit very high levels of professionalism in service delivery. I remember there were some delays and they were really remorseful. They kept assuring me that my package would be delivered and it surely did. I'm grateful for the tasty chicken and fish that you make available for my family!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wiltshire Farm Foods is a UK supplier of frozen ready-made meals delivered to customers’ homes. Its menu includes mains, sides and desserts, with vegetarian and specialist-diet options, plus prepared-texture meals such as pureed choices. Customers can order by phone or through the website and get deliveries on scheduled routes. Local drivers deliver across the UK and help at the door, including unpacking and putting meals into customers’ freezers.