Many reviews describe repeated delivery failures, missing items, and refunds that never arrive. Customers mention slow dispatch and customer support that feels limited or unresponsive. A smaller group praises certain products and names staff members for helpful service. Overall, feedback splits between poor service experiences and isolated five-star moments tied to products or staff.
Examples from available reviews (Jun 2022 – Mar 2026).
Order never arrived and customer service failed to refund.
“Guess what? No email, no products.”
Items took seven days to dispatch and arrived too late.
“a total of seven days just to dispatch the items.”
Iced fruit cake was moist, full of fruit and delicious.
“absolutely superb ~ moist, full of fruit & bursting with flavour.”
Employee Fynn was very helpful and attentive in-store.
“he was so helpful And attentative about my needs”
Delivery and fulfilment issues come up again and again. Reviewers describe orders that never arrive, deliveries sent to old addresses, repeated delays, and subscriptions being cancelled. A smaller number mention quick early deliveries or problems that were sorted out.
Many reviewers point to rising prices and say premium lines no longer feel worth it. One cites increases of about 40%, and another describes a price change before delivery that nearly doubled the cost. A few comments say the products are good value, but they are rare.
In-store comments mention long queues, cold conditions in stores, and problems with staff behaviour. One customer flagged a recording screen in-store and how a manager responded. Website usability appears in only a couple of reviews, split between calling it "rubbish" and saying it is easy to navigate.
Product feedback varies and stays specific. Several complaints focus on meat, bakery items, and packaging that arrives damaged or already opened. Others give high ratings to certain bakery products and gluten-free snacks.
Customers say they are not warned clearly about out-of-stock items or missed deliveries. Several reviews report that phone numbers and emails get no response after payment is taken. A small number describe getting helpful replies once they raised the issue.
Most of the feedback centres on service breakdowns that stop orders being completed and refunds being returned. Positive notes are more limited and tend to highlight individual products or standout staff. The overall picture is frequent operational trouble with occasional strong product or employee experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
The reviewer says the website is rubbish.
“The website is rubbish”
I recently tried out Waitrose Pet for my furry friend's needs and I must say, it was a pleasant experience. The website is easy to navigate with clear categorisation of products making it hassle-free to find what you need.
One thing that really stood out to me was their convenient 'repeat delivery' service which eliminates the fuss of having to constantly reorder pet supplies. This feature allowed me to set up automatic deliveries at a frequency that suited both myself and my pet.
The range of products on the site also impressed me as they offer different options for different dietary requirements, preferences and lifestyle stages of pets ensuring there is something for everyone.
What's more, orders over £45 come with free delivery which makes shopping much more affordable especially when stocking up on big items such as food bags or litter boxes.
Overall, I believe Waitrose Pet offers excellent service for those seeking quality care and accessories for their pets without breaking bank. So If you're looking for an online platform that caters all your pet-related needs from feeding essentials, grooming products down to comfy beds -- then head over to Waitrose Pet!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Waitrose is a British supermarket chain selling groceries, fresh produce, bakery items, meat, household goods, and pet supplies. It runs stores across the UK and offers online shopping with home delivery and click-and-collect. Its range includes own-brand and branded chilled, frozen, and ambient products, plus deli counters and in-store bakeries. Waitrose also shares product information and recipes on its website and provides a customer rewards programme and partner services.