Reviews in this sample show a clear pattern of delivery and customer-service failures: numerous customers report orders not arriving, long dispatch delays and difficulties obtaining refunds. Several reviewers describe poor communication, unanswered emails and phone lines that are unavailable; Yodel as a courier is mentioned in multiple complaints. A minority of customers praise the website, repeat-delivery options or successful problem resolution after contact. If you value reliable fulfilment and quick customer support, these reviews suggest checking delivery performance and payment protections before ordering.
Examples from available reviews (Jun 2022 – Feb 2026).
The website was easy to use with convenient repeat deliveries and good product range.
“The website is easy to navigate with clear categorisation of products”
Money taken, goods not received and customer service unresponsive.
“We have no confidence we will get our money refunded”
Company did not respond to emails and refund not received.
“Do not respond to emails.”
Initial fast delivery, later stock issue resolved by customer service.
“They did fix the issue after it was raised.”
Most reviews describe repeated late or missing deliveries, cancelled orders and delayed or absent refunds, often causing customers to cancel orders.
A few note free delivery thresholds and reasonable product range; others report being charged with orders not delivered or refunds not received.
Some reviewers praise site navigation and repeat-order features, but many report address errors, dispatch delays and failed store collections.
A small number report damaged or opened pet food; others highlight a wide product range and options for dietary needs.
Frequent reports of unanswered emails, no callbacks and inconsistent updates; phone lines often unavailable or give conflicting information.
Overall sentiment is negative for most reviewers owing to delivery failures and poor customer service, with a minority reporting resolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
The reviewer says the website is rubbish.
“The website is rubbish”
I recently tried out Waitrose Pet for my furry friend's needs and I must say, it was a pleasant experience. The website is easy to navigate with clear categorisation of products making it hassle-free to find what you need.
One thing that really stood out to me was their convenient 'repeat delivery' service which eliminates the fuss of having to constantly reorder pet supplies. This feature allowed me to set up automatic deliveries at a frequency that suited both myself and my pet.
The range of products on the site also impressed me as they offer different options for different dietary requirements, preferences and lifestyle stages of pets ensuring there is something for everyone.
What's more, orders over £45 come with free delivery which makes shopping much more affordable especially when stocking up on big items such as food bags or litter boxes.
Overall, I believe Waitrose Pet offers excellent service for those seeking quality care and accessories for their pets without breaking bank. So If you're looking for an online platform that caters all your pet-related needs from feeding essentials, grooming products down to comfy beds -- then head over to Waitrose Pet!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Waitrose is a UK supermarket brand within the John Lewis Partnership that sells groceries, household items and branded and own-label products. It operates physical stores and online ordering, including home delivery and click-and-collect services. Consumers often search reviews to check reliability of deliveries, customer support and product handling before ordering.