Reviews Analysed
21
We Collect & Analyse Reviews
Virginia Hayward
Experiences & Reviews
Virginia Hayward is a UK gift-hampers retailer specialising in curated hampers for personal and corporate gifting. The company offers an online ordering catalogue and arranges home or recipient delivery, with phone and email contact channels commonly used for order support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe timely delivery and reliable service, with several praising quick fulfilment; a small number report late or problematic deliveries.
Share
Strong
26%
💰
Value for money
Only a few reviewers comment on price; those that do generally call the hampers good value or suitable for different budgets.
Share
Mixed
5%
⚡
User experience
The website and ordering process are frequently described as straightforward and easy to use; one reviewer reported missing order details.
Share
Strong
13%
🔧
Product quality
Recipients and senders commonly praise presentation, packaging and contents; most reports are positive aside from isolated comments about variety or damage.
Share
Strong
20%
📞
Communication
Several reviewers note clear order updates and helpful phone contact; a minority report failures (missing messages or non-working email address).
Share
Mixed
10%
⭐
Overall experience
Overall impressions are largely positive with repeat customers and recommendations, though some orders arriving late or damaged reduced satisfaction.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A Basket Filled With Love: My Experience Shopping at Virginia Hayward
"I recently had the pleasure of purchasing a gift hamper from Virginia Hayward Hampers, and I must say that my experience was nothing short of exceptional. From start to finish, the process was simple, straightforward and hassle-free. What stood out to me were the multitude of options available for every occasion and budget. No matter what you are looking for in a hamper or gift basket, they have something to suit your needs. The website is user-friendly with easy navigation making it easy for me to find exactly what I was looking for. Once I selected my desired hamper, checkout was a breeze! Quick and efficient delivery followed shortly after; which saved me an unnecessary headache! Delivery time frames are communicated effectively so you know when you will receive your order. The packaging itself was impressive - attractive presentation indeed!. Everything arrived securely packed with all items expertly arranged within each box- not one thing missing! Overall, I highly recommend Virginia Hayward Hampers if you want a high-quality product accompanied by seamless customer service from beginning to end"
Patricia Cruickshank
Collected.reviews
Oct 30, 2022
Featured for: Comprehensive positive on service and product
Excellent customerservice!
"Excellent customerservice!! I actually got to talk to someone on the phone really quickly and she h..."
sarah turner
Trustpilot
Sep 30, 2025
Featured for: Fast phone support; corrected order date
Gift did not arrive as it had been…
"Gift did not arrive as it had been ‘damaged in transit’. I wasn’t informed about this u..."
Lucy Spreadbury
Trustpilot
Sep 30, 2025
Featured for: Damaged in transit; delayed delivery
Great Hamper for a customer
"Great Hamper for a customer, had to keep the Sales Team from pinching all the goodies! Knocked..."
Natascha
Trustpilot
Sep 30, 2025
Featured for: Positive product; minor wine variety critique
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jacqueline Beeson
trustpilot.com
Sep 30, 2025
Always delivered on time.
Always delivered on time. Recipients very happy wit...
B
Brigid Davies
trustpilot.com
Sep 30, 2025
Website site easy to use
Website site easy t...
F
Fiona Cosgrove
trustpilot.com
Sep 30, 2025
Beautiful hamper
Beautiful hamper , easy to order...
L
Louise Potts
trustpilot.com
Sep 30, 2025
The customer service was excellent by…
The customer service was excellent by giving you an update o...
C
Colin
trustpilot.com
Sep 30, 2025
Ordering online
Ordering online was straight forward with...
M
Mr David Ferguson
trustpilot.com
Sep 30, 2025
Very good communication and the order…
Very good communication and the o...
H
H. Ajayi
trustpilot.com
Sep 30, 2025
Great value
...
C
Catherine Moore
trustpilot.com
Sep 30, 2025
My friends were delighted to receive…
My friends were delighted to...
T
Terry V Hall
trustpilot.com
Sep 30, 2025
Hamper company
I have used this company on many occasions, mainly gifts for my family....
A
Amanda Davies
trustpilot.com
Sep 30, 2025
Absolutely perfect
Absolutely perfect, new home ham...
s
sarah turner
trustpilot.com
Sep 30, 2025
Excellent customerservice!
Excellent customerservice!! I actually got to talk to someone on the phone really quickly and she h...
N
Natascha
trustpilot.com
Sep 30, 2025
Great Hamper for a customer
Great Hamper for a customer, had to keep the Sales Team from pinching all the goodies! Knocked...
S
Sam Prior
trustpilot.com
Sep 30, 2025
Always good honest service
Have been using Virginia Hayward for years. Always make lovely hampers,...
M
Mr G Irvine
trustpilot.com
Sep 30, 2025
Missing message
Though I left a small message and my name with my web placed order, neith...
B
Bette
trustpilot.com
Sep 30, 2025
Something for every occasion
Easy to order. Plenty of choi...
A
Alison Neville
trustpilot.com
Sep 30, 2025
Lovely gift for my mum’s birthday
Lovely gift for my mum’s birt...
S
Shar Hansji
trustpilot.com
Sep 30, 2025
Great service and wonderful product
Great service and...
M
MR K ASAFU-ADJAYA
trustpilot.com
Sep 30, 2025
The recepient was over the moon and…
The recepient was over the moon an...
L
Lucy Spreadbury
trustpilot.com
Sep 30, 2025
Gift did not arrive as it had been…
Gift did not arrive as it had been ‘damaged in transit’. I wasn’t informed about this u...
B
Barry Foley
trustpilot.com
Sep 30, 2025
Birtday gift dliveres to late ordered the gift for my partners…
I ordered the gift for my partners birthday, it had a 2 to 3 day wi...
Conclusion
Reviews indicate Virginia Hayward is widely used for gifting, with frequent praise for presentation, easy online ordering and timely delivery. Multiple customers highlight quick, helpful phone support and useful order updates. A minority of reviews describe issues: late deliveries, items damaged in transit and one report of missing message content or a faulty email contact. Consumers should weigh mostly positive feedback on product and service against occasional delivery or communication failures when deciding to order.