Many customers mention quick delivery, simple online ordering, and hampers that look good and taste good. Several also note fast help from customer service and useful tracking updates. A smaller but steady group reports courier problems, items arriving damaged or missing, and weak follow-up. These differences lead to very different experiences for senders and recipients.
Examples from available reviews (Jan 2012 – Mar 2026).
Repeated orders due to prompt delivery and delicious, well-presented products.
“products are beautifully presented and absolutely delicious.”
Good communication and extremely quick delivery.
“Very good communication and the order arrived extremely quickly”
Hampers arrived damaged, items missing and inner boxes damp.
“Arrived with some items missing, all items broken”
Hamper left with neighbour and perishables spoiled; customer poorly compensated.
“all items except a bottle of wine and tub of cupboard pate had perished.”
Several reviewers describe dependable fulfilment and staff arranging replacements when something went wrong. Others recount missed delivery windows, orders marked complete despite not arriving, and courier mistakes that were not fixed.
Many customers say the hampers feel like good value and they order again for gifts. A minority felt the brands looked cheap or said compensation was not enough when items arrived damaged.
Customers often say the website is easy to use and ordering takes little time. A few needed to call to fix an order or to follow up on missing personalised message cards.
Positive comments point to smart presentation, fresh-tasting items, and well-chosen selections. Negative feedback mentions broken items, damp inner packaging, and perishable goods that spoiled during delivery.
Many reviews highlight tracking updates and quick, helpful responses by phone when there was a problem. Others say they were told too late about damage, missing message cards, or got unhelpful support.
Many reviews describe repeat orders, happy recipients, and deliveries that arrived as expected. A smaller but noticeable set reports deliveries that failed, hampers that arrived damaged, and poor fixes, creating a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Grandson at university received hamper very well.
“Very well received by grandson at university”
Hamper delivered safely on requested day; father pleased.
“delivered safely and on the day I requested”
Excellent start-to-finish service; auntie pleased with hamper.
“Excellent Service from Start to Finish”
Friend appreciated the gift which arrived quickly.
“arrived quickly and was very appreciated.”
Company consistently delivers great service.
“have always delivered great service”
Hamper was perfect and delivered on time.
“Perfect hamper and delivered on time.”
Repeated orders due to prompt delivery and delicious, well-presented products.
“products are beautifully presented and absolutely delicious.”
Excellent service with good tracking information.
“Excellent service and good tracking”
Excellent-quality hampers delivered promptly and issues were swiftly rectified.
“The hampers were excellent quality and were delivered promptly.”
Customer service replaced disappeared hamper quickly and effectively.
“Had a hamper disappear with Evri. This fab company sent one out, the next day it arrived.”
Delivery date changed unexpectedly and upset the customer.
“delivery was made much later than the website said.”
Order marked complete though not delivered; courier problems and poor resolution.
“the item had been damaged so couldn't be delivered.”
Able to arrange an impromptu New Year's Eve delivery at short notice.
“contrive an impromptu present for delivery on New Year's eve”
Consistently high-quality hampers and reliable delivery over years.
“the quality was amazing.”
Delivery missed promised date and phone support was unhelpful.
“Finally delivered on 4th January. When rang to speak to someone - not helpful.”
Customer received great service and thanks the team.
“Great service. Thank you”
Easy ordering, high-quality products and delivery on scheduled day.
“the quality of the product and delivery on the scheduled day.”
Both sent and received hampers; contents enjoyed and delicious.
“the caramel shortbread was really delicious.”
Disappointed by failed delivery policy requiring paid redelivery or small voucher.
“my only option was to pay £7.50 for redelivery or get 50% voucher.”
Package was nice and delivered early.
“Nice package and early delivery”
Orders are delivered on time and recipients liked contents.
“Always delivered on time.”
Website was easy to use and service quick.
“Website site easy to use”
Beautiful hamper ordered easily and arrived next day.
“Beautiful hamper , easy to order”
Customer service provided reassuring order progress updates.
“The customer service was excellent”
Online ordering straightforward with timely gift delivery.
“Ordering online was straight forward”
Good communication and extremely quick delivery.
“Very good communication and the order arrived extremely quickly”
Offers great value and great service.
“Great value, great service”
Friends were delighted to receive the chocolatey gift.
“My friends were delighted to receive their Chocolatey gift.”
Repeated use, consistently satisfactory contents and reliable delivery.
“Never been disappointed with the contents or delivery.”
New-home hamper was perfect and well liked by daughter.
“Absolutely perfect”
Phone customer service was quick and helpful after an ordering error.
“I actually got to talk to someone on the phone really quickly”
Hamper was well received though wine variety could be improved.
“Great Hamper for a customer”
Long-term customer praises lovely hampers and easy service.
“Always make lovely hampers”
Personal message and sender name were not included with delivery.
“neither were delivered with the order.”
Ordering easy with good choice and fast delivery.
“Easy to order. Plenty of choice. Fast delivery.”
Mother loved the birthday hamper gift.
“She absolutely loved it.”
Service was great and product was wonderful.
“Great service and wonderful product”
Recipient was over the moon and pleased with the gift.
“The recepient was over the moon”
Item damaged in transit and notification only after customer inquiry.
“Gift did not arrive as it had been ‘damaged in transit’.”
Delivery missed the promised window and missed birthday.
“delivered 4 days later and missed her birthday”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Virginia Hayward sells curated food and gift hampers online in the United Kingdom. It offers themed hampers for occasions such as birthdays, new-home gifts, and corporate presents. Customers order on a website with scheduled delivery dates and options for personalised messages. Hampers include branded foods, confectionery, and bottled drinks, packed in presentation boxes. The business offers tracked delivery across the UK and support by phone and email.