Reviews indicate Virginia Hayward is widely used for gifting, with frequent praise for presentation, easy online ordering and timely delivery. Multiple customers highlight quick, helpful phone support and useful order updates. A minority of reviews describe issues: late deliveries, items damaged in transit and one report of missing message content or a faulty email contact. Consumers should weigh mostly positive feedback on product and service against occasional delivery or communication failures when deciding to order.
Examples from available reviews (Jan 2012 – Feb 2026).
Ordering a hamper was easy, with prompt delivery and attractive packaging.
“the process was simple, straightforward and hassle-free.”
Phone customer service was quick and helpful after an ordering error.
“I actually got to talk to someone on the phone really quickly”
Item damaged in transit and notification only after customer inquiry.
“Gift did not arrive as it had been ‘damaged in transit’.”
Hamper was well received though wine variety could be improved.
“Great Hamper for a customer”
Most reviewers describe timely delivery and reliable service, with several praising quick fulfilment; a small number report late or problematic deliveries.
Only a few reviewers comment on price; those that do generally call the hampers good value or suitable for different budgets.
The website and ordering process are frequently described as straightforward and easy to use; one reviewer reported missing order details.
Recipients and senders commonly praise presentation, packaging and contents; most reports are positive aside from isolated comments about variety or damage.
Several reviewers note clear order updates and helpful phone contact; a minority report failures (missing messages or non-working email address).
Overall impressions are largely positive with repeat customers and recommendations, though some orders arriving late or damaged reduced satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Grandson at university received hamper very well.
“Very well received by grandson at university”
Hamper delivered safely on requested day; father pleased.
“delivered safely and on the day I requested”
Excellent start-to-finish service; auntie pleased with hamper.
“Excellent Service from Start to Finish”
Friend appreciated the gift which arrived quickly.
“arrived quickly and was very appreciated.”
Company consistently delivers great service.
“have always delivered great service”
Hamper was perfect and delivered on time.
“Perfect hamper and delivered on time.”
Repeated orders due to prompt delivery and delicious, well-presented products.
“products are beautifully presented and absolutely delicious.”
Excellent service with good tracking information.
“Excellent service and good tracking”
Excellent-quality hampers delivered promptly and issues were swiftly rectified.
“The hampers were excellent quality and were delivered promptly.”
Customer service replaced disappeared hamper quickly and effectively.
“Had a hamper disappear with Evri. This fab company sent one out, the next day it arrived.”
Delivery date changed unexpectedly and upset the customer.
“delivery was made much later than the website said.”
Order marked complete though not delivered; courier problems and poor resolution.
“the item had been damaged so couldn't be delivered.”
Able to arrange an impromptu New Year's Eve delivery at short notice.
“contrive an impromptu present for delivery on New Year's eve”
Consistently high-quality hampers and reliable delivery over years.
“the quality was amazing.”
Delivery missed promised date and phone support was unhelpful.
“Finally delivered on 4th January. When rang to speak to someone - not helpful.”
Customer received great service and thanks the team.
“Great service. Thank you”
Easy ordering, high-quality products and delivery on scheduled day.
“the quality of the product and delivery on the scheduled day.”
Both sent and received hampers; contents enjoyed and delicious.
“the caramel shortbread was really delicious.”
Disappointed by failed delivery policy requiring paid redelivery or small voucher.
“my only option was to pay £7.50 for redelivery or get 50% voucher.”
Package was nice and delivered early.
“Nice package and early delivery”
Orders are delivered on time and recipients liked contents.
“Always delivered on time.”
Website was easy to use and service quick.
“Website site easy to use”
Beautiful hamper ordered easily and arrived next day.
“Beautiful hamper , easy to order”
Customer service provided reassuring order progress updates.
“The customer service was excellent”
Online ordering straightforward with timely gift delivery.
“Ordering online was straight forward”
Good communication and extremely quick delivery.
“Very good communication and the order arrived extremely quickly”
Offers great value and great service.
“Great value, great service”
Friends were delighted to receive the chocolatey gift.
“My friends were delighted to receive their Chocolatey gift.”
Repeated use, consistently satisfactory contents and reliable delivery.
“Never been disappointed with the contents or delivery.”
New-home hamper was perfect and well liked by daughter.
“Absolutely perfect”
Phone customer service was quick and helpful after an ordering error.
“I actually got to talk to someone on the phone really quickly”
Hamper was well received though wine variety could be improved.
“Great Hamper for a customer”
Long-term customer praises lovely hampers and easy service.
“Always make lovely hampers”
Personal message and sender name were not included with delivery.
“neither were delivered with the order.”
Ordering easy with good choice and fast delivery.
“Easy to order. Plenty of choice. Fast delivery.”
Mother loved the birthday hamper gift.
“She absolutely loved it.”
Service was great and product was wonderful.
“Great service and wonderful product”
Recipient was over the moon and pleased with the gift.
“The recepient was over the moon”
Item damaged in transit and notification only after customer inquiry.
“Gift did not arrive as it had been ‘damaged in transit’.”
Delivery missed the promised window and missed birthday.
“delivered 4 days later and missed her birthday”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Virginia Hayward is a UK gift-hampers retailer specialising in curated hampers for personal and corporate gifting. The company offers an online ordering catalogue and arranges home or recipient delivery, with phone and email contact channels commonly used for order support.