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The Spirits Embassy
Reviews & Experiences

Reviews indicate The Spirits Embassy delivers a wide selection of spirits with generally competitive pricing, secure packaging and clear communications. Many customers praise quick delivery, responsive customer service and products arriving as described. However, several reviews warn of order‑system problems and at least one stock‑availability failure that affected a time‑sensitive order. If you need items for a specific date, confirm stock and delivery timelines before ordering; contact customer service promptly if issues arise, since reviews show cases of successful reshipment but also instances of delayed responses.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe helpful, responsive customer service and quick issue resolution; a minority report slow or inadequate responses.

💰

Value for money

Multiple reviews note competitive prices, good value and occasional rewards; reviewers commonly cite price as a buying factor.

⚡

User experience

Many customers find the website and ordering straightforward, but some report order‑system errors and stock availability problems.

🔧

Product quality

Products are frequently reported as ‘as described’, genuine and well packed; packaging and intact arrival are highlighted by buyers.

📞

Communication

Reviewers often praise clear order updates and prompt delivery; a few note courier mistakes or isolated communication lapses.

⭐

Overall experience

Most reviewers report positive overall experiences and repeat purchases; a small number had serious, time‑sensitive order issues.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
David West
trustpilot.com Sep 30, 2025

Easy to deal with. Small mistake on an order which was partly my fault was dealt with...

E
Eddie Biggley
trustpilot.com Sep 30, 2025

Easy to order, good price and qu...

J
June Watson
trustpilot.com Sep 30, 2025

Item as advertised and arrived on tim...

P
Petr Gabrhelik
trustpilot.com Sep 30, 2025

Excellent communication – the purchased goods were sent via DPD (unfortunately, this wasn't the first time DPD didn't even bother to deliver the...

J
John
trustpilot.com Sep 30, 2025

First time purchaser - delighted with my purchase and service. Partic...

K
KMutch
trustpilot.com Sep 30, 2025

Arrived very quickly

a
andrei radulescu
trustpilot.com Sep 30, 2025

Good experience - I ordered some burbon from them and their service was great. The products are reasona...

J
Jack Horne
trustpilot.com Sep 30, 2025

This is the best gin I have ever tasted - The item i bought arrived on time a...

C
Colin
trustpilot.com Sep 30, 2025

its always a joy to purchase from them - Another top class service from the Spirits Embassy used them a load of times, as always...

B
Big Chris D
trustpilot.com Sep 30, 2025

Great and fast service - Will use again fanta...

M
Maureen M
trustpilot.com Sep 30, 2025

Charity Collaboration- excellent - I thought it was an excellent idea for the firm to collaborate with the Scottish SPCA so bought two bottles of carthorse...

S
Sharon McCann
trustpilot.com Sep 30, 2025

If I could have given zero stars, I would. I purchased two different blends of whisky (miniature bottles) to go on top of my husband's birthday cake....

g
gary cooper
trustpilot.com Sep 30, 2025

Great service and range of drams - I have purchased from the spirit embassy for quite a few years now, both from their shop in Huntly and online. Gr...

E
Elise
trustpilot.com Sep 30, 2025

Great retailer - Good prices, speedy delivery, clear comms and securely packed. Woul...

D
Dave
trustpilot.com Sep 30, 2025

Amazing selection of reasonably priced spirits...

M
Mr Clive Thompson
trustpilot.com Sep 30, 2025

Your order system caused chaos. I last used SE to send a gift to my brother in law in South Wales and as soon as I placed the order it immediately fix...

T
Tadunn
trustpilot.com Sep 30, 2025

Good comms, good pa...

G
G S
trustpilot.com Sep 30, 2025

Good prices and choice - Overall have used Spirits Embassy quite a number of times. Generally good value and a nice selection. There have been a couple of mistakes/delays with...

j
jim mackinnon
trustpilot.com Sep 30, 2025

great prices!!!! fastest delivery of them al...

D
Doris
trustpilot.com Sep 30, 2025

Whisky gift - Really good product well packaged good value. Only downside slight delay of delivery by courier...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About The Spirits Embassy

The Spirits Embassy is a UK spirits retailer operating an online shop alongside a physical retail presence. It lists a range of whiskies, gins and other spirits for direct sale, offers online checkout and arranges courier delivery across the UK. Consumers researching The Spirits Embassy typically look for product selection, pricing, delivery terms and customer support when comparing specialist spirit retailers.