Reviews Analysed
21
We Collect & Analyse Reviews
The Spirits Embassy
Experiences & Reviews
The Spirits Embassy is a UK spirits retailer operating an online shop alongside a physical retail presence. It lists a range of whiskies, gins and other spirits for direct sale, offers online checkout and arranges courier delivery across the UK. Consumers researching The Spirits Embassy typically look for product selection, pricing, delivery terms and customer support when comparing specialist spirit retailers.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful, responsive customer service and quick issue resolution; a minority report slow or inadequate responses.
Share
Strong
17%
💰
Value for money
Multiple reviews note competitive prices, good value and occasional rewards; reviewers commonly cite price as a buying factor.
Share
Strong
15%
⚡
User experience
Many customers find the website and ordering straightforward, but some report order‑system errors and stock availability problems.
Share
Mixed
8%
🔧
Product quality
Products are frequently reported as ‘as described’, genuine and well packed; packaging and intact arrival are highlighted by buyers.
Share
Strong
15%
📞
Communication
Reviewers often praise clear order updates and prompt delivery; a few note courier mistakes or isolated communication lapses.
Share
Strong
20%
⭐
Overall experience
Most reviewers report positive overall experiences and repeat purchases; a small number had serious, time‑sensitive order issues.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Highland Park whiskey
"I’m excited that my two boxes of Highland Park Whiskey arrived today and can't wait for the party to just begin. The two boxes were intact and there was no leakage. Every bottle was in good condition. I placed the order a few days ago via the website that was so easy to use and later contacted the customer care executive to confirm the same. I got professional help and the ordering process was seamless. The prices are also great, with swift delivery. It was my first time buying from Spirit Embassy but from now henceforth, I will buy all my whisky from them. They have great service."
James Brown
Collected.reviews
Dec 01, 2021
Featured for: intact bottles; seamless website and service
Excellent communication
"Excellent communication – the purchased goods were sent via DPD (unfortunately, this wasn't the first time DPD didn't even bother to deliver the..."
Petr Gabrhelik
Trustpilot
Sep 30, 2025
Featured for: courier failure resolved; reshipment noted
If I could have given zero stars
"If I could have given zero stars, I would. I purchased two different blends of whisky (miniature bottles) to go on top of my husband's birthday cake...."
Sharon McCann
Trustpilot
Sep 30, 2025
Featured for: out‑of‑stock purchase; no apology
Your order system caused chaos
"Your order system caused chaos. I last used SE to send a gift to my brother in law in South Wales and as soon as I placed the order it immediately fix..."
Mr Clive Thompson
Trustpilot
Sep 30, 2025
Featured for: ordering system error; required phone correction
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David West
trustpilot.com
Sep 30, 2025
Easy to deal with
Easy to deal with. Small mistake on an order which was partly my fault was dealt with...
E
Eddie Biggley
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, good price and qu...
J
June Watson
trustpilot.com
Sep 30, 2025
Item as advertised and arrived on time
Item as advertised and arrived on tim...
P
Petr Gabrhelik
trustpilot.com
Sep 30, 2025
Excellent communication
Excellent communication – the purchased goods were sent via DPD (unfortunately, this wasn't the first time DPD didn't even bother to deliver the...
J
John
trustpilot.com
Sep 30, 2025
First time purchaser
First time purchaser - delighted with my purchase and service. Partic...
K
KMutch
trustpilot.com
Sep 30, 2025
Arrived very quickly
Arrived very quic...
a
andrei radulescu
trustpilot.com
Sep 30, 2025
Good experience
I ordered some burbon from them and their service was great. The products are reasona...
J
Jack Horne
trustpilot.com
Sep 30, 2025
This is the best gin I have ever tasted
The item i bought arrived on time a...
C
Colin
trustpilot.com
Sep 30, 2025
its always a joy to purchase from them
Another top class service from the Spirits Embassy used them a load of times, as always...
B
Big Chris D
trustpilot.com
Sep 30, 2025
Great and fast service
Will use again fanta...
M
Maureen M
trustpilot.com
Sep 30, 2025
Charity Collaboration- excellent
I thought it was an excellent idea for the firm to collaborate with the Scottish SPCA so bought two bottles of carthorse...
S
Sharon McCann
trustpilot.com
Sep 30, 2025
If I could have given zero stars
If I could have given zero stars, I would. I purchased two different blends of whisky (miniature bottles) to go on top of my husband's birthday cake....
g
gary cooper
trustpilot.com
Sep 30, 2025
Great service and range of drams
I have purchased from the spirit embassy for quite a few years now, both from their shop in Huntly and online. Gr...
E
Elise
trustpilot.com
Sep 30, 2025
Great retailer
Good prices, speedy delivery, clear comms and securely packed. Woul...
D
Dave
trustpilot.com
Sep 30, 2025
Amazing selection & reasonably priced…
Amazing selection of reasonably priced spirits...
M
Mr Clive Thompson
trustpilot.com
Sep 30, 2025
Your order system caused chaos
Your order system caused chaos. I last used SE to send a gift to my brother in law in South Wales and as soon as I placed the order it immediately fix...
T
Tadunn
trustpilot.com
Sep 30, 2025
Good comms
Good comms, good pa...
G
G S
trustpilot.com
Sep 30, 2025
Good prices and choice
Overall have used Spirits Embassy quite a number of times. Generally good value and a nice selection. There have been a couple of mistakes/delays with...
j
jim mackinnon
trustpilot.com
Sep 30, 2025
great prices!!!
great prices!!!! fastest delivery of them al...
D
Doris
trustpilot.com
Sep 30, 2025
Whisky gift
Really good product well packaged good value. Only downside slight delay of delivery by courier...
Conclusion
Reviews indicate The Spirits Embassy delivers a wide selection of spirits with generally competitive pricing, secure packaging and clear communications. Many customers praise quick delivery, responsive customer service and products arriving as described. However, several reviews warn of order‑system problems and at least one stock‑availability failure that affected a time‑sensitive order. If you need items for a specific date, confirm stock and delivery timelines before ordering; contact customer service promptly if issues arise, since reviews show cases of successful reshipment but also instances of delayed responses.