Reviews Analysed
21
We Collect & Analyse Reviews
The Drink Shop
Experiences & Reviews
The Drink Shop is referenced in customer reviews as an online retailer of alcoholic and soft drinks. Reviewers routinely discuss ordering, delivery, stock availability, packaging and customer-service interactions, which makes these areas useful to check when researching the company.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
29d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Fulfilment experiences vary: many customers report prompt dispatch and reliable delivery, while others report missed deliveries, out-of-stock orders and unresolved refund disputes.
Share
Mixed
24%
💰
Value for money
Some reviewers note competitive prices, discounts and trade offers; others report lost payments or refunds withheld after stock or insolvency problems.
Share
Mixed
6%
⚡
User experience
Ordering and delivery options are often described as seamless, with explicit praise for delivery-date choice, prompt dispatch and well-packed goods in several reviews.
Share
Strong
14%
🔧
Product quality
Products are generally received in good condition by many customers, but there are repeated reports of damaged, faulty or discoloured bottles; some issues were promptly resolved.
Share
Mixed
14%
📞
Communication
Customer contact is inconsistent: several reviews highlight fast, helpful email/phone responses; others describe no replies, rude behaviour or unhelpful answers.
Share
Mixed
18%
⭐
Overall experience
Overall impressions split: many customers report positive, repeatable experiences; a sizeable group report serious failures around delivery, refunds or customer support.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Best costumer service
"I ordered a few items from The Drink Shop. They arrived on time but unfortunately one of the flavour bottles was wrong. Contacted the custom..."
Jose C
Trustpilot
Sep 30, 2025
Featured for: fast resolution; mentions good prices
Gone bust
"Placed an order on the 24th December for an item they knew..."
Cheyne Voss
Trustpilot
Sep 30, 2025
Featured for: refund refused; went bust
Shocking Response from Customer Service
"In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that..."
Anthony
Trustpilot
Sep 30, 2025
Featured for: product fault; poor customer response
The best find!
"Only used twice now but each time the experience was absolutely outstanding!! Seamless ordering and very prompt deliv..."
Daly
Trustpilot
Sep 30, 2025
Featured for: seamless ordering; prompt delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Ben
trustpilot.com
Sep 30, 2025
Avoid Avoid Avoid
Avoid Avoid Avoid! went in to administration in Jan....
J
Jose C
trustpilot.com
Sep 30, 2025
Best costumer service
I ordered a few items from The Drink Shop. They arrived on time but unfortunately one of the flavour bottles was wrong. Contacted the custom...
C
Cheyne Voss
trustpilot.com
Sep 30, 2025
Gone bust
Placed an order on the 24th December for an item they knew...
R
Robee
trustpilot.com
Sep 30, 2025
They’ve gone bust leaving me £200 out…
They’ve gone bust leaving me £200 out of pocket on an order at end...
D
David
trustpilot.com
Sep 30, 2025
First order, won’t be another……..
No attempted delivery made due to the item being damaged within the courier system. Emailed to hopefully resolve me getti...
A
Al Mackin
trustpilot.com
Sep 30, 2025
Not the best
Ordered two items to be delivered as gifts - both ordered eleven days before Christmas, with a selected delivery date of the 23rd Dec. Neither had bee...
D
Daly
trustpilot.com
Sep 30, 2025
The best find!
Only used twice now but each time the experience was absolutely outstanding!! Seamless ordering and very prompt deliv...
C
Consumer
trustpilot.com
Sep 30, 2025
Excellent Company
Excellent Company, have only used twice so far, but both orders were dispatched very promptl...
H
Hannah
trustpilot.com
Sep 30, 2025
Communication from customer service…
Communication from customer service team has been great and very prompt over email and via...
C
Charlotte Powell
trustpilot.com
Sep 30, 2025
I have sent a few email only received…
I have sent a few email only received one item of my order , can no...
C
Christine Davidson
trustpilot.com
Sep 30, 2025
I ordered wine through Amazon and the…
I ordered wine through Amazon and the seller was TheDrinkShop. Ordered in plenty of time for Christmas and it still has not arrived. It says on my ord...
A
Anthony
trustpilot.com
Sep 30, 2025
Shocking Response from Customer Service
In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that...
T
Tony C
trustpilot.com
Sep 30, 2025
Fantastic service
Fantastic service! Found a wine I like at a restaurant and ordered from this web-site while still having lunch. V...
M
Millen
trustpilot.com
Sep 30, 2025
Exceptional service
Exceptional service. Second year I have placed my Christmas order of Sloe Gin (Gordons of course!!). Fast reliable...
G
Gail Stevenson
trustpilot.com
Sep 30, 2025
Excellent Customer Service and a Great Range
I ordered several soft drinks cases, which were all in glass bottles, plus a bottle of brandy. The box was understandably really heavy and had clearly...
L
Lindsey Johnston
trustpilot.com
Sep 30, 2025
We purchased 6 kegs for our blade and 1…
We purchased 6 kegs for our blade and 1 was faulty, we tried to report to their customer service but...
B
Bebe Bayford
trustpilot.com
Sep 30, 2025
Efficient complaints team
One of the glasses I ordered was damaged and the box it came in was in very bad condition which was disappointing due to them being a gift. However th...
R
Robert
trustpilot.com
Sep 30, 2025
these ladies are wonderful
these ladies are wonderful. easy to communicate wit...
D
Dr. OLU ADEOLA
trustpilot.com
Sep 30, 2025
BEST IN ALL SEVICES ATLEAST TO ME :)
BEST PRODUCTS, BEST PRICE, BEST CUSTOMER SERVICES & SHUPER DUPER...
I
Ian
trustpilot.com
Sep 30, 2025
Out of stock
Ordered a bottle, website stated 3 left at the time I placed the order, the order was confirmed, to be subsequently...
Conclusion
Reviews for The Drink Shop show a clear split between many positive shopping experiences and a number of serious operational complaints. Positive accounts cite fast dispatch, reliable couriers, helpful staff and good packing; several customers mention quick replacements or refunds handled within hours. Negative accounts focus on missed deliveries, out-of-stock orders after payment, unresponsive or rude customer contacts and at least a few large disputed payments (around £200). If you consider purchasing, check stock availability before paying, prefer purchase methods with buyer protection (for example PayPal or a covered card), and keep photos and communication records to support any claims.