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We Collect & Analyse Reviews

The Drink Shop
Experiences & Reviews

The Drink Shop is referenced in customer reviews as an online retailer of alcoholic and soft drinks. Reviewers routinely discuss ordering, delivery, stock availability, packaging and customer-service interactions, which makes these areas useful to check when researching the company.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 52%
Latest Review 13d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Fulfilment experiences vary: many customers report prompt dispatch and reliable delivery, while others report missed deliveries, out-of-stock orders and unresolved refund disputes.

Share
24%
Mixed
💰

Value for money

Some reviewers note competitive prices, discounts and trade offers; others report lost payments or refunds withheld after stock or insolvency problems.

Share
6%
Mixed

User experience

Ordering and delivery options are often described as seamless, with explicit praise for delivery-date choice, prompt dispatch and well-packed goods in several reviews.

Share
14%
Strong
🔧

Product quality

Products are generally received in good condition by many customers, but there are repeated reports of damaged, faulty or discoloured bottles; some issues were promptly resolved.

Share
14%
Mixed
📞

Communication

Customer contact is inconsistent: several reviews highlight fast, helpful email/phone responses; others describe no replies, rude behaviour or unhelpful answers.

Share
18%
Mixed

Overall experience

Overall impressions split: many customers report positive, repeatable experiences; a sizeable group report serious failures around delivery, refunds or customer support.

Share
24%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

B
Ben
trustpilot.com Sep 30, 2025

Avoid Avoid Avoid

Avoid Avoid Avoid! went in to administration in Jan....

J
Jose C
trustpilot.com Sep 30, 2025

Best costumer service

I ordered a few items from The Drink Shop. They arrived on time but unfortunately one of the flavour bottles was wrong. Contacted the custom...

C
Cheyne Voss
trustpilot.com Sep 30, 2025

Gone bust

Placed an order on the 24th December for an item they knew...

R
Robee
trustpilot.com Sep 30, 2025

They’ve gone bust leaving me £200 out…

They’ve gone bust leaving me £200 out of pocket on an order at end...

D
David
trustpilot.com Sep 30, 2025

First order, won’t be another……..

No attempted delivery made due to the item being damaged within the courier system. Emailed to hopefully resolve me getti...

A
Al Mackin
trustpilot.com Sep 30, 2025

Not the best

Ordered two items to be delivered as gifts - both ordered eleven days before Christmas, with a selected delivery date of the 23rd Dec. Neither had bee...

D
Daly
trustpilot.com Sep 30, 2025

The best find!

Only used twice now but each time the experience was absolutely outstanding!! Seamless ordering and very prompt deliv...

C
Consumer
trustpilot.com Sep 30, 2025

Excellent Company

Excellent Company, have only used twice so far, but both orders were dispatched very promptl...

H
Hannah
trustpilot.com Sep 30, 2025

Communication from customer service…

Communication from customer service team has been great and very prompt over email and via...

C
Charlotte Powell
trustpilot.com Sep 30, 2025

I have sent a few email only received…

I have sent a few email only received one item of my order , can no...

C
Christine Davidson
trustpilot.com Sep 30, 2025

I ordered wine through Amazon and the…

I ordered wine through Amazon and the seller was TheDrinkShop. Ordered in plenty of time for Christmas and it still has not arrived. It says on my ord...

A
Anthony
trustpilot.com Sep 30, 2025

Shocking Response from Customer Service

In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that...

T
Tony C
trustpilot.com Sep 30, 2025

Fantastic service

Fantastic service! Found a wine I like at a restaurant and ordered from this web-site while still having lunch. V...

M
Millen
trustpilot.com Sep 30, 2025

Exceptional service

Exceptional service. Second year I have placed my Christmas order of Sloe Gin (Gordons of course!!). Fast reliable...

G
Gail Stevenson
trustpilot.com Sep 30, 2025

Excellent Customer Service and a Great Range

I ordered several soft drinks cases, which were all in glass bottles, plus a bottle of brandy. The box was understandably really heavy and had clearly...

L
Lindsey Johnston
trustpilot.com Sep 30, 2025

We purchased 6 kegs for our blade and 1…

We purchased 6 kegs for our blade and 1 was faulty, we tried to report to their customer service but...

B
Bebe Bayford
trustpilot.com Sep 30, 2025

Efficient complaints team

One of the glasses I ordered was damaged and the box it came in was in very bad condition which was disappointing due to them being a gift. However th...

R
Robert
trustpilot.com Sep 30, 2025

these ladies are wonderful

these ladies are wonderful. easy to communicate wit...

D
Dr. OLU ADEOLA
trustpilot.com Sep 30, 2025

BEST IN ALL SEVICES ATLEAST TO ME :)

BEST PRODUCTS, BEST PRICE, BEST CUSTOMER SERVICES & SHUPER DUPER...

I
Ian
trustpilot.com Sep 30, 2025

Out of stock

Ordered a bottle, website stated 3 left at the time I placed the order, the order was confirmed, to be subsequently...

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Conclusion

Reviews for The Drink Shop show a clear split between many positive shopping experiences and a number of serious operational complaints. Positive accounts cite fast dispatch, reliable couriers, helpful staff and good packing; several customers mention quick replacements or refunds handled within hours. Negative accounts focus on missed deliveries, out-of-stock orders after payment, unresponsive or rude customer contacts and at least a few large disputed payments (around £200). If you consider purchasing, check stock availability before paying, prefer purchase methods with buyer protection (for example PayPal or a covered card), and keep photos and communication records to support any claims.