The Drink Shop
Experiences & Reviews
The Drink Shop is referenced in customer reviews as an online retailer of alcoholic and soft drinks. Reviewers routinely discuss ordering, delivery, stock availability, packaging and customer-service interactions, which makes these areas useful to check when researching the company.
Overview & Key Metrics
Our Analysis
Service quality
Fulfilment experiences vary: many customers report prompt dispatch and reliable delivery, while others report missed deliveries, out-of-stock orders and unresolved refund disputes.
Value for money
Some reviewers note competitive prices, discounts and trade offers; others report lost payments or refunds withheld after stock or insolvency problems.
User experience
Ordering and delivery options are often described as seamless, with explicit praise for delivery-date choice, prompt dispatch and well-packed goods in several reviews.
Product quality
Products are generally received in good condition by many customers, but there are repeated reports of damaged, faulty or discoloured bottles; some issues were promptly resolved.
Communication
Customer contact is inconsistent: several reviews highlight fast, helpful email/phone responses; others describe no replies, rude behaviour or unhelpful answers.
Overall experience
Overall impressions split: many customers report positive, repeatable experiences; a sizeable group report serious failures around delivery, refunds or customer support.
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Best costumer service
"I ordered a few items from The Drink Shop. They arrived on time but unfortunately one of the flavour bottles was wrong. Contacted the custom..."
Gone bust
"Placed an order on the 24th December for an item they knew..."
Shocking Response from Customer Service
"In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that..."
The best find!
"Only used twice now but each time the experience was absolutely outstanding!! Seamless ordering and very prompt deliv..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Avoid Avoid Avoid
Avoid Avoid Avoid! went in to administration in Jan....
Best costumer service
I ordered a few items from The Drink Shop. They arrived on time but unfortunately one of the flavour bottles was wrong. Contacted the custom...
Gone bust
Placed an order on the 24th December for an item they knew...
They’ve gone bust leaving me £200 out…
They’ve gone bust leaving me £200 out of pocket on an order at end...
First order, won’t be another……..
No attempted delivery made due to the item being damaged within the courier system. Emailed to hopefully resolve me getti...
Not the best
Ordered two items to be delivered as gifts - both ordered eleven days before Christmas, with a selected delivery date of the 23rd Dec. Neither had bee...
The best find!
Only used twice now but each time the experience was absolutely outstanding!! Seamless ordering and very prompt deliv...
Excellent Company
Excellent Company, have only used twice so far, but both orders were dispatched very promptl...
Communication from customer service…
Communication from customer service team has been great and very prompt over email and via...
I have sent a few email only received…
I have sent a few email only received one item of my order , can no...
I ordered wine through Amazon and the…
I ordered wine through Amazon and the seller was TheDrinkShop. Ordered in plenty of time for Christmas and it still has not arrived. It says on my ord...
Shocking Response from Customer Service
In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that...
Fantastic service
Fantastic service! Found a wine I like at a restaurant and ordered from this web-site while still having lunch. V...
Exceptional service
Exceptional service. Second year I have placed my Christmas order of Sloe Gin (Gordons of course!!). Fast reliable...
Excellent Customer Service and a Great Range
I ordered several soft drinks cases, which were all in glass bottles, plus a bottle of brandy. The box was understandably really heavy and had clearly...
We purchased 6 kegs for our blade and 1…
We purchased 6 kegs for our blade and 1 was faulty, we tried to report to their customer service but...
Efficient complaints team
One of the glasses I ordered was damaged and the box it came in was in very bad condition which was disappointing due to them being a gift. However th...
these ladies are wonderful
these ladies are wonderful. easy to communicate wit...
BEST IN ALL SEVICES ATLEAST TO ME :)
BEST PRODUCTS, BEST PRICE, BEST CUSTOMER SERVICES & SHUPER DUPER...
Out of stock
Ordered a bottle, website stated 3 left at the time I placed the order, the order was confirmed, to be subsequently...
Conclusion
Reviews for The Drink Shop show a clear split between many positive shopping experiences and a number of serious operational complaints. Positive accounts cite fast dispatch, reliable couriers, helpful staff and good packing; several customers mention quick replacements or refunds handled within hours. Negative accounts focus on missed deliveries, out-of-stock orders after payment, unresponsive or rude customer contacts and at least a few large disputed payments (around £200). If you consider purchasing, check stock availability before paying, prefer purchase methods with buyer protection (for example PayPal or a covered card), and keep photos and communication records to support any claims.