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Rhubarb & Lemon
Reviews & Experiences

Reviews for Rhubarb & Lemon show a clear split between satisfied shoppers and those who encountered problems. Positive reports frequently cite well‑packaged items, helpful customer service and quick delivery. Negative reports focus on unresponsiveness, delayed refunds or delivery, and concerns about authenticity or undisclosed defects. If you plan to buy, request clear item photos and provenance for designer pieces, confirm returns and refund timelines, and use tracked delivery to reduce risk.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many reviewers praise fast delivery and helpful service, while others report long shipping delays, slow refunds and inconsistent fulfilment of orders.

💰

Value for money

Some customers appreciate reduced prices on dead‑stock, but several buyers reported defects or alleged counterfeit items that reduced perceived value.

⚡

User experience

Several purchases were described as straightforward with clear updates, yet a few customers encountered website/contact failures and slow order processing.

🔧

Product quality

There are repeated positive notes on condition and careful packaging, counterbalanced by reports of unlisted defects and multiple complaints about counterfeit items.

📞

Communication

Many reviews describe proactive, helpful responses and clear exchanges; other reviews report unresponsive emails, invalid addresses and missing replies.

⭐

Overall experience

Customer experiences are mixed: a majority report satisfactory purchases and support, while a substantial minority warn about authenticity, contact and fulfilment issues.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Anton Iusupov
trustpilot.com Sep 30, 2025

The store is probably dead - The store just went dead and not responding for more than 2 weeks now. Ordered 300$ worth of...

A
Antoine Gelain
trustpilot.com Sep 30, 2025

I bought a "Prada vintage messenger bag" from Rhubard and Lemon (Rhubarb Store). It turns out it was a fake Prada bag (I know it for a fact because I...

D
Daniel Clark
trustpilot.com Sep 30, 2025

Unable to contact - ...

J
Jonah
trustpilot.com Sep 30, 2025

Poor communication & packaging - Did not respond to multiple emails after sending me incorrect tracking information. Garment showed up poorly...

D
David Galloway
trustpilot.com Sep 30, 2025

Great product and great service 👍 - Great product an...

D
DF
trustpilot.com Sep 30, 2025

Spot on! - Great packaging and sent with care. Size was too large but communication wa...

M
Mr Zhong
trustpilot.com Sep 30, 2025

Easy to purchase and good service

P
Penelope Hilliard
trustpilot.com Sep 30, 2025

Fast delivery, as de...

D
Denise Ginsberg
trustpilot.com Sep 30, 2025

Customer service being very helpful

J
Jacqueline Doherty
trustpilot.com Sep 30, 2025

Very good service and product. - Very good servi...

9
99TRGRS
trustpilot.com Sep 30, 2025

Brilliant Store - This store is communicative and proactive. I’ve been very happy with customer service and products p...

K
Karen
trustpilot.com Sep 30, 2025

Amazing customer service ! W...

J
J M
trustpilot.com Sep 30, 2025

Avoid this platform - Bought a vintage bag in the platform and there w...

N
NIKOS
trustpilot.com Sep 30, 2025

Still waiting for delivery after 3 weeks. - It has been 3 weeks since the order, and I still haven't rece...

K
Kimberly O'Bannon
trustpilot.com Sep 30, 2025

I was sent a fake handbag. I didn't even have to set it next to my authentic Prada bags to know if was a fake. The quality, craftsmanship and material...

e
evie megan barry
trustpilot.com Sep 30, 2025

quick and easy! - my purchase was very quickly delivered and i was given updates throughout. i...

C
Carl Schepelern
trustpilot.com Sep 30, 2025

Great customer service! Had some trouble with a package, but the people at R...

R
Robert Hennig
trustpilot.com Sep 30, 2025

I had to return my package and still haven't received my money back af...

B
Bugra Unsal
trustpilot.com Sep 30, 2025

Love the item. And the customer serv...

E
Enrique Reyes
trustpilot.com Sep 30, 2025

You forgot or something sending m...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Rhubarb & Lemon

Rhubarb & Lemon is an online retail name selling clothing and accessories, often listed as vintage or dead‑stock items. Consumers searching reviews typically want information on item condition, authenticity, shipping and after‑sales support before buying higher‑value pieces.