Reviews for Rhubarb & Lemon show a clear split between satisfied shoppers and those who encountered problems. Positive reports frequently cite well‑packaged items, helpful customer service and quick delivery. Negative reports focus on unresponsiveness, delayed refunds or delivery, and concerns about authenticity or undisclosed defects. If you plan to buy, request clear item photos and provenance for designer pieces, confirm returns and refund timelines, and use tracked delivery to reduce risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Buyer received a counterfeit Prada bag and couldn't contact the seller.
“It turns out it was a fake Prada bag”
Communicative, proactive store with good packaging and reduced-price dead stock.
“This store is communicative and proactive.”
Seller didn't respond and the garment arrived poorly packaged with undisclosed holes.
“Garment showed up poorly packaged, with 0 effort made to protect it during transit.”
Order took 32 days to arrive after an initial three-week wait.
“Received the package after 32 days.”
Many reviewers praise fast delivery and helpful service, while others report long shipping delays, slow refunds and inconsistent fulfilment of orders.
Some customers appreciate reduced prices on dead‑stock, but several buyers reported defects or alleged counterfeit items that reduced perceived value.
Several purchases were described as straightforward with clear updates, yet a few customers encountered website/contact failures and slow order processing.
There are repeated positive notes on condition and careful packaging, counterbalanced by reports of unlisted defects and multiple complaints about counterfeit items.
Many reviews describe proactive, helpful responses and clear exchanges; other reviews report unresponsive emails, invalid addresses and missing replies.
Customer experiences are mixed: a majority report satisfactory purchases and support, while a substantial minority warn about authenticity, contact and fulfilment issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer found staff rude and children unwelcome, spoiling the visit.
“Not child friendly, rude staff!”
Store stopped responding for over two weeks after a large order.
“The store just went dead and not responding for more than 2 weeks now.”
Buyer received a counterfeit Prada bag and couldn't contact the seller.
“It turns out it was a fake Prada bag”
Reviewer was unable to contact the company.
“Unable to contact”
Seller didn't respond and the garment arrived poorly packaged with undisclosed holes.
“Garment showed up poorly packaged, with 0 effort made to protect it during transit.”
Customer received great product and excellent service.
“Great product and great service 👍”
Packaging was careful and exchange communication was excellent despite sizing issue.
“communication was excellent to exchange.”
Purchasing was easy and service was good.
“Easy to purchase and good service”
Item arrived quickly and matched its description with good quality.
“Fast delivery, as described, good Quality”
The customer service was very helpful.
“Customer service being very helpful”
They provided very good service and product.
“Very good service and product.”
Communicative, proactive store with good packaging and reduced-price dead stock.
“This store is communicative and proactive.”
Amazing customer service and reviewer will use them again.
“Amazing customer service !”
Vintage bag had many defects not listed on the website.
“there were many defects they didn’t listed on the site.”
Order took 32 days to arrive after an initial three-week wait.
“Received the package after 32 days.”
Received an evidently fake handbag with poor materials and workmanship.
“I was sent a fake handbag”
Jumper arrived quickly in fantastic condition with delivery updates.
“my purchase was very quickly delivered and i was given updates throughout.”
Customer service resolved package problems and found a good solution.
“Great customer service!”
Refund not received four months after return despite promised timeframe.
“still haven't received my money back after 4 months”
Customer service was very helpful and reviewer loves the item.
“Love the item.”
Package shipping was delayed by several days.
“You forgot or something sending my package severak days to ship it”
My Prada vintage scarf from Rhubarb & Lemon is something I admire daily. It’s easy to wrap and very convenient at any time of use. Besides, the material is soft and can be folded on the neck easily. For all the warmth I have needed, the scar gives it all and is my summer during winter. Besides, it gives me a stylish look every time I wear it when running my errands. I love this scarf to the moon and back. But the company's customer care is so slow in response when placing an order. Ensure you put an order and be patient enough to wait for delivery. I recommend the carf to everyone who wants to buy it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rhubarb & Lemon is an online retail name selling clothing and accessories, often listed as vintage or dead‑stock items. Consumers searching reviews typically want information on item condition, authenticity, shipping and after‑sales support before buying higher‑value pieces.