Reviews point to both clear strengths and repeat problems. Many shoppers praise helpful staff, quick exchanges, and orders that arrive as described. Others report counterfeit or faulty items, long shipping times, and stretches where the company does not respond. A smaller but noticeable group mentions poor in-store behaviour and refund requests that remain unresolved.
Examples from available reviews (Nov 2021 – Mar 2026).
Buyer received a counterfeit Prada bag and couldn't contact the seller.
“It turns out it was a fake Prada bag”
Customer received great product and excellent service.
“Great product and great service 👍”
Store stopped responding for over two weeks after a large order.
“The store just went dead and not responding for more than 2 weeks now.”
Reviewer found staff rude and children unwelcome, spoiling the visit.
“Not child friendly, rude staff!”
Many reviewers describe customer service as helpful and focused on solutions. Several mention staff fixing delivery issues and supporting exchanges. One account describes a refund that dragged on without resolution, pointing to uneven follow-through on money matters.
Some customers say the items matched the description and felt fairly priced, including one mention of reduced-price stock. Perceived value drops in multiple reviews that report counterfeit goods or defects that were not disclosed. A subset ties good value to fast delivery and careful packaging.
Some shoppers call the online buying process easy. Several reviews mention shipping delays, including one delivery that arrived much later than expected. One in-store visit describes rude staff and an atmosphere they felt was not child-friendly.
Multiple complaints mention counterfeit handbags and clothing, undisclosed defects, or poor packaging. Other customers report quick delivery and items arriving in excellent condition, matching the listings. Packaging gets mixed feedback, with praise for protective packing and criticism for not protecting items well enough in transit.
Communication varies widely. Several customers say they could not reach the store for long stretches. Others describe strong, proactive updates on delivery and exchanges that went through smoothly. A few reviews also mention generally slow replies from customer care during ordering.
Feedback splits between customers who get the right items with attentive support, and those who run into authenticity concerns, delivery delays, or trouble making contact. The main weak spots are responsiveness, authenticity checks, and refund handling. Positive reviews highlight helpful staff and quick fixes when communication stays open.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer found staff rude and children unwelcome, spoiling the visit.
“Not child friendly, rude staff!”
Store stopped responding for over two weeks after a large order.
“The store just went dead and not responding for more than 2 weeks now.”
Buyer received a counterfeit Prada bag and couldn't contact the seller.
“It turns out it was a fake Prada bag”
Reviewer was unable to contact the company.
“Unable to contact”
Seller didn't respond and the garment arrived poorly packaged with undisclosed holes.
“Garment showed up poorly packaged, with 0 effort made to protect it during transit.”
Customer received great product and excellent service.
“Great product and great service 👍”
Packaging was careful and exchange communication was excellent despite sizing issue.
“communication was excellent to exchange.”
Purchasing was easy and service was good.
“Easy to purchase and good service”
Item arrived quickly and matched its description with good quality.
“Fast delivery, as described, good Quality”
The customer service was very helpful.
“Customer service being very helpful”
They provided very good service and product.
“Very good service and product.”
Communicative, proactive store with good packaging and reduced-price dead stock.
“This store is communicative and proactive.”
Amazing customer service and reviewer will use them again.
“Amazing customer service !”
Vintage bag had many defects not listed on the website.
“there were many defects they didn’t listed on the site.”
Order took 32 days to arrive after an initial three-week wait.
“Received the package after 32 days.”
Received an evidently fake handbag with poor materials and workmanship.
“I was sent a fake handbag”
Jumper arrived quickly in fantastic condition with delivery updates.
“my purchase was very quickly delivered and i was given updates throughout.”
Customer service resolved package problems and found a good solution.
“Great customer service!”
Refund not received four months after return despite promised timeframe.
“still haven't received my money back after 4 months”
Customer service was very helpful and reviewer loves the item.
“Love the item.”
Package shipping was delayed by several days.
“You forgot or something sending my package severak days to ship it”
My Prada vintage scarf from Rhubarb & Lemon is something I admire daily. It’s easy to wrap and very convenient at any time of use. Besides, the material is soft and can be folded on the neck easily. For all the warmth I have needed, the scar gives it all and is my summer during winter. Besides, it gives me a stylish look every time I wear it when running my errands. I love this scarf to the moon and back. But the company's customer care is so slow in response when placing an order. Ensure you put an order and be patient enough to wait for delivery. I recommend the carf to everyone who wants to buy it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rhubarb & Lemon is a fashion and lifestyle retailer selling clothing and accessories online and in physical stores. Its website lists products with sizing and shipping details and offers customer support for order questions. Shoppers can use the site to track deliveries and find ways to get in touch, or contact the store directly. The range focuses on everyday apparel and accessories for customers looking for contemporary styles.