Reviews show a mix of experiences: several customers highlight helpful, named staff (for example Jessyca, Adao, Marc), safe packing and successful refunds, while others report rude in-store behaviour, refused refunds and troubling requests for identity documents. Online shoppers often praise the product range and website navigation, but multiple reports point to inconsistent dispatch times and variable branch-level service. If branch consistency, delivery speed or price sensitivity are important, check recent reviews for the specific store and confirm delivery policies before ordering. For many reviewers the curated organic selection and helpful individual staff were positives, but variability across locations and in communication is a recurring theme consumers should note.
Examples from available reviews (Sep 2022 – Oct 2025).
I love the staff at your Westbourne grove store. Adao is so friendly and always happy to...
Disgrace and Despicable Manager - I had a terrible experience at a store in Queensway/Bayswater, London couple of week ago. The so-called manager, Kate, total lacked ethics and qualifi...
Inappropriate Ask - Made a purchase of supplements. Payment came out of my account. Then I get a strange email asking me to send a copy of my passport/drivers license and...
Don’t let negative reviews put you off - Just wanted to leave a review here for the online store in light of some of the negative reviews - i hadn’t heard of planet organic but did a fairly b...
Mixed service: some customers praise friendly, helpful staff and prompt refunds; others report rudeness, poor complaint handling and dispatch problems.
Value concerns: a small number of reviewers describe prices as overpriced and question company ethics, while others defend supporting the retailer.
User experience often positive: reviewers cite easy ordering, clear website navigation and secure packaging, though some note slow dispatch or delivery delays.
Product quality generally praised for organic selection and brand variety, but some customers report items not as described or poor quality on occasion.
Communication is inconsistent: several customers praise quick, clear responses and refunds, while many report unanswered queries, inappropriate ID requests or poor follow-up.
Overall mixed: multiple positive experiences with products and helpful staff coexist with frequent complaints about specific branches, shipping and complaint handling.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
I was a little hesitant with placing an order with Planet Organic online by the Trustpilot reviews alone yet took a gamble on Thursday(organic Septemb...
I placed an order with planet organic , order was £46 . I didn’t receive it from DPD who delivered it to a neighbour and she gave it him back , but he...
Disgusting customer service. - ...
Don’t let negative reviews put you off - Just wanted to leave a review here for the online store in light of some of the negative reviews - i hadn’t heard of planet organic but did a fairly b...
Items were not dispatched until I chased up the order and the free nail file as set out on the website when buying two manacurist nail products did no...
Inappropriate Ask - Made a purchase of supplements. Payment came out of my account. Then I get a strange email asking me to send a copy of my passport/drivers license and...
Chiswick Branch - Planet Organic - I was in the Chiswick Branch yesterday regarding an issue I had and Jessyca was absolutely wonderful to resolve matters. She was super friendly, polit...
Happy Customer - Just got my delivery I was surprised how well and safe my products packed, I'm really happy wi...
Shipping lets it down - Great products via the Planet Organic website and I like how they spotlighted female founded products, but the delivery and customer support has let t...
Chiswick (Asian girls) are extremely rude, every time l go into that store on Saturday's forgetting that they are so rude asking them ques...
Hampstead Planet Organic Bad & Rude Staff - Hampstead Planet Organic. Complaint Customer service. Apauling willnever set food in there again I went for an Eco refill apathetic rude man on till....
Disgrace and Despicable Manager - I had a terrible experience at a store in Queensway/Bayswater, London couple of week ago. The so-called manager, Kate, total lacked ethics and qualifi...
Planet organic is just not a great business. Not the staff themselves, but the owner. I worked there previously and her ethos was that we couldn’t tak...
Avoid - Horrible quality....
Avoid Islington branch - The Islington branch of planet organic is very inept. Please avoid it. Islington's branch really gives planet organic very bad name. Please be very ca...
…there is a phone number is they want - So there is phone number to customer service After my review here I got the phone call from not a nice “manager” from Islington branch telling me how...
If you are like me who cares about quality food, and living in a busy city like London. You know there's no where else you can go in terms of buying q...
Totally overpriced, no ethics, just profit in mind. Also, products get less and less, I would...
I love the staff at your Westbourne grove store. Adao is so friendly and always happy to...
Kind staff - I went to Planet Organic to buy a few stuffs, Marc helped me. He was very pro...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Planet Organic is a UK retailer operating physical stores alongside an online shop, specialising in organic and natural products. Offerings commonly include groceries, drinks, health supplements and personal-care items. Shoppers consult Planet Organic for speciality organic brands, eco-friendly alternatives and wellness products.