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We Collect & Analyse Reviews

Planet Organic
Experiences & Reviews

Planet Organic is a UK retailer operating physical stores alongside an online shop, specialising in organic and natural products. Offerings commonly include groceries, drinks, health supplements and personal-care items. Shoppers consult Planet Organic for speciality organic brands, eco-friendly alternatives and wellness products.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 14d
Overall Rating
2.8

Our Analysis

🎯

Service quality

Mixed service: some customers praise friendly, helpful staff and prompt refunds; others report rudeness, poor complaint handling and dispatch problems.

Share
24%
Mixed
💰

Value for money

Value concerns: a small number of reviewers describe prices as overpriced and question company ethics, while others defend supporting the retailer.

Share
3%
Weak
⚡

User experience

User experience often positive: reviewers cite easy ordering, clear website navigation and secure packaging, though some note slow dispatch or delivery delays.

Share
14%
Strong
🔧

Product quality

Product quality generally praised for organic selection and brand variety, but some customers report items not as described or poor quality on occasion.

Share
11%
Mixed
📞

Communication

Communication is inconsistent: several customers praise quick, clear responses and refunds, while many report unanswered queries, inappropriate ID requests or poor follow-up.

Share
17%
Weak
⭐

Overall experience

Overall mixed: multiple positive experiences with products and helpful staff coexist with frequent complaints about specific branches, shipping and complaint handling.

Share
30%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
AlwaysAuthenticAlwaysHonest
trustpilot.com Sep 30, 2025

I was a little hesitant with placing an…

I was a little hesitant with placing an order with Planet Organic online by the Trustpilot reviews alone yet took a gamble on Thursday(organic Septemb...

V
Vicky Caley
trustpilot.com Sep 30, 2025

I placed an order with planet organic

I placed an order with planet organic , order was £46 . I didn’t receive it from DPD who delivered it to a neighbour and she gave it him back , but he...

T
Tom Seddon
trustpilot.com Sep 30, 2025

Disgusting customer service.

...

S
Sadie Townsend
trustpilot.com Sep 30, 2025

Don’t let negative reviews put you off

Just wanted to leave a review here for the online store in light of some of the negative reviews - i hadn’t heard of planet organic but did a fairly b...

J
Jemma
trustpilot.com Sep 30, 2025

Items were not dispatched until I…

Items were not dispatched until I chased up the order and the free nail file as set out on the website when buying two manacurist nail products did no...

C
Cecille Reid
trustpilot.com Sep 30, 2025

Inappropriate Ask

Made a purchase of supplements. Payment came out of my account. Then I get a strange email asking me to send a copy of my passport/drivers license and...

C
Customer
trustpilot.com Sep 30, 2025

Chiswick Branch - Planet Organic

I was in the Chiswick Branch yesterday regarding an issue I had and Jessyca was absolutely wonderful to resolve matters. She was super friendly, polit...

R
REDA LUKOSEVICIUTE
trustpilot.com Sep 30, 2025

Happy Customer

Just got my delivery I was surprised how well and safe my products packed, I'm really happy wi...

S
Suzy
trustpilot.com Sep 30, 2025

Shipping lets it down

Great products via the Planet Organic website and I like how they spotlighted female founded products, but the delivery and customer support has let t...

R
RAMI JHIMB
trustpilot.com Sep 30, 2025

Chiswick (Asian girls) are extremely…

Chiswick (Asian girls) are extremely rude, every time l go into that store on Saturday's forgetting that they are so rude asking them ques...

J
Judy Woodward
trustpilot.com Sep 30, 2025

Hampstead Planet Organic Bad & Rude Staff

Hampstead Planet Organic. Complaint Customer service. Apauling willnever set food in there again I went for an Eco refill apathetic rude man on till....

J
JOHANE JOY
trustpilot.com Sep 30, 2025

Disgrace and Despicable Manager

I had a terrible experience at a store in Queensway/Bayswater, London couple of week ago. The so-called manager, Kate, total lacked ethics and qualifi...

L
Louise Rodgers
trustpilot.com Sep 30, 2025

Planet organic is just not a great…

Planet organic is just not a great business. Not the staff themselves, but the owner. I worked there previously and her ethos was that we couldn’t tak...

N
N V
trustpilot.com Sep 30, 2025

Avoid

Horrible quality....

G
Gy
trustpilot.com Sep 30, 2025

Avoid Islington branch

The Islington branch of planet organic is very inept. Please avoid it. Islington's branch really gives planet organic very bad name. Please be very ca...

B
Beata
trustpilot.com Sep 30, 2025

…there is a phone number is they want

So there is phone number to customer service After my review here I got the phone call from not a nice “manager” from Islington branch telling me how...

H
Honest Tomato Guides
trustpilot.com Sep 30, 2025

If you are like me who cares about…

If you are like me who cares about quality food, and living in a busy city like London. You know there's no where else you can go in terms of buying q...

M
Manuela Goetz
trustpilot.com Sep 30, 2025

Totally overpriced

Totally overpriced, no ethics, just profit in mind. Also, products get less and less, I would...

r
russell bateman
trustpilot.com Sep 30, 2025

I love the staff at your Westbourne…

I love the staff at your Westbourne grove store. Adao is so friendly and always happy to...

J
Jenifer Guirado
trustpilot.com Sep 30, 2025

Kind staff

I went to Planet Organic to buy a few stuffs, Marc helped me. He was very pro...

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Conclusion

Reviews show a mix of experiences: several customers highlight helpful, named staff (for example Jessyca, Adao, Marc), safe packing and successful refunds, while others report rude in-store behaviour, refused refunds and troubling requests for identity documents. Online shoppers often praise the product range and website navigation, but multiple reports point to inconsistent dispatch times and variable branch-level service. If branch consistency, delivery speed or price sensitivity are important, check recent reviews for the specific store and confirm delivery policies before ordering. For many reviewers the curated organic selection and helpful individual staff were positives, but variability across locations and in communication is a recurring theme consumers should note.