Reviews Analysed
21
We Collect & Analyse Reviews
Kugans
Experiences & Reviews
Kugans is an online grocery retailer. This summary synthesises customer reviews to help shoppers evaluate Kugans' service, product quality, delivery and customer support when researching purchases.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviews report fast, reliable delivery and well-packed orders; one review describes a three-day courier delay that required chasing.
Share
Strong
29%
💰
Value for money
A few reviewers describe prices as competitive or affordable and mention loyalty benefits; the sample for value comments is small.
Share
Mixed
4%
⚡
User experience
Two reviews specifically note an easy-to-navigate website and good online shopping experience; overall data on UX is limited.
Share
Mixed
3%
🔧
Product quality
Many reviewers cite fresh produce, good packaging and authentic Sri Lankan/Indian products; several mention fruit, vegetables and packaged goods quality.
Share
Strong
20%
📞
Communication
Multiple reviews praise responsive, helpful customer support and named staff resolving issues; one review flags chasing over delivery.
Share
Strong
13%
⭐
Overall experience
Most reviewers report a positive overall experience citing product quality, delivery and service; one review reports a notably poor courier incident.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
A Pleasant Experience Shopping With Kugans
"Kugans Online Supermarket provided me with a great shopping experience. The website was easy to navigate and I found all the Indian, Sri Lankan, and South Indian groceries I needed at a very competitive price. They have an extensive selection of unique products which made my shopping trip that much more exciting. Despite ordering from abroad, the delivery process was seamless and everything arrived in perfect condition. Their customer service team were extremely helpful when I had some questions regarding certain products. Overall, Kugans exceeded my expectations with their vast product range, affordable prices, and excellent customer service. If you're looking for an online specialist store for Indian and Asian groceries then look no further than Kugans!"
Berta
Collected.reviews
Dec 29, 2022
Featured for: Detailed praise: site, price, service
Happy Customer
"Customer service was superb, had no problems talking to them on the phone. Highly recommended for their..."
customer Des Yousif
Trustpilot
Sep 30, 2025
Featured for: Highlights excellent customer service
Delivered on time and very well packed
"Delivered on time and very well packed. I ordered Strawberry..."
anne jones
Trustpilot
Sep 30, 2025
Featured for: Fresh produce, on-time delivery, packaging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
V
Viswasam Pugazhenthi
trustpilot.com
Sep 30, 2025
Great products and services.
...
L
Liz
trustpilot.com
Sep 30, 2025
Good quality
Good quality, fresh product. Arri...
N
Nick
trustpilot.com
Sep 30, 2025
Loved the packaging & the vegetables…
Loved the packaging & t...
S
Sivarupan Mahenthiran
trustpilot.com
Sep 30, 2025
Best products great price quick delivery!
I am one very satisfied customer based on my recent experience of shopping with them. Always fast and reliable service, love the quality of all the it...
c
customer Des Yousif
trustpilot.com
Sep 30, 2025
Happy Customer
Customer service was superb, had no problems talking to them on the phone. Highly recommended for their...
N
N d'Anger
trustpilot.com
Sep 30, 2025
Beyond amazing customer service yet again
Amazing customer...
E
Edd Keenan
trustpilot.com
Sep 30, 2025
Great service
Great service, problem with my phone number but sorted...
M
Mr marisal
trustpilot.com
Sep 30, 2025
All excellent
...
c
customer
trustpilot.com
Sep 30, 2025
Excellent
Excellent, product,...
P
Piriyadarshini Balasubramanian
trustpilot.com
Sep 30, 2025
Good Quality
Good Quality. Very good pack...
B
Ba
trustpilot.com
Sep 30, 2025
Excellent quality original SriLankan &…
Excellent quality original SriLankan & Indian products specially th...
a
anne jones
trustpilot.com
Sep 30, 2025
Delivered on time and very well packed
Delivered on time and very well packed. I ordered Strawberry...
J
Jaffa
trustpilot.com
Sep 30, 2025
Shopping for groceries is made simple.
Hi Team, I don’t have enough words to express my gratitude. Hats off to Mr. Qasim for his hard work! The packaging of each product was unbelievably we...
B
Baby
trustpilot.com
Sep 30, 2025
Very trustworthy and good store with…
Very trustworthy and good store with Sri-Lankan and Indian authentic products. Service...
S
Salma Hossain
trustpilot.com
Sep 30, 2025
Great service, great food
Great service. Great food. Fresh...
E
Ellie
trustpilot.com
Sep 30, 2025
Appalling courier service
Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot...
m
miss roshanara rosairo
trustpilot.com
Sep 30, 2025
A GRATE SERVICE AND VERY FAST DELIVERY
A GRATE SERVICE AND VERY...
N
NS Saver
trustpilot.com
Sep 30, 2025
There was an issue relating to my…
There was an issue relating to my account and Thatsha resolved it with fast and in an effi...
Y
Yathu Kulan
trustpilot.com
Sep 30, 2025
Amazing service
...
V
VM User
trustpilot.com
Sep 30, 2025
Excellent
Offers a wide range of everyday groceries, excellent packaging, properly insulated...
Conclusion
Reviewers most often praise Kugans for fresh products, careful packaging and responsive customer support. Delivery and fulfilment are regularly described as quick and reliable, though one review reports a three-day courier delay. Prices and a loyalty scheme are noted positively by several customers, but comments on value are limited in number. When choosing Kugans, consider the generally strong product and service feedback while being aware of at least one reported courier issue; contacting customer support is commonly reported to resolve problems.