A Pleasant Experience Shopping With Kugans - Kugans Online Supermarket provided me with a great shopping experience. The website was easy to navigate and I found all the Indian, Sri Lankan, and South Indian groceries I needed at a very competitive price. They have an extensive selection of unique products which made my shopping trip that much more exciting. Despite ordering from abroad, the delivery process was seamless and everything arrived in perfect condition. Their customer service team were extremely helpful when I had some questions regarding certain products. Overall, Kugans exceeded my expectations with their vast product range, affordable prices, and excellent customer service. If you're looking for an online specialist store for Indian and Asian groceries then look no further than Kugans!
Kugans
Reviews & Experiences
Reviewers most often praise Kugans for fresh products, careful packaging and responsive customer support. Delivery and fulfilment are regularly described as quick and reliable, though one review reports a three-day courier delay. Prices and a loyalty scheme are noted positively by several customers, but comments on value are limited in number. When choosing Kugans, consider the generally strong product and service feedback while being aware of at least one reported courier issue; contacting customer support is commonly reported to resolve problems.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2022 – Oct 2025).
Happy Customer - Customer service was superb, had no problems talking to them on the phone. Highly recommended for their...
Delivered on time and very well packed. I ordered Strawberry...
What reviewers often mention
Service quality
Most reviews report fast, reliable delivery and well-packed orders; one review describes a three-day courier delay that required chasing.
Value for money
A few reviewers describe prices as competitive or affordable and mention loyalty benefits; the sample for value comments is small.
User experience
Two reviews specifically note an easy-to-navigate website and good online shopping experience; overall data on UX is limited.
Product quality
Many reviewers cite fresh produce, good packaging and authentic Sri Lankan/Indian products; several mention fruit, vegetables and packaged goods quality.
Communication
Multiple reviews praise responsive, helpful customer support and named staff resolving issues; one review flags chasing over delivery.
Overall experience
Most reviewers report a positive overall experience citing product quality, delivery and service; one review reports a notably poor courier incident.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Great products and services. - ...
Good quality, fresh product. Arri...
Loved the packaging & the vegetables…
Best products great price quick delivery! - I am one very satisfied customer based on my recent experience of shopping with them. Always fast and reliable service, love the quality of all the it...
Happy Customer - Customer service was superb, had no problems talking to them on the phone. Highly recommended for their...
Beyond amazing customer service yet again - Amazing customer...
Great service, problem with my phone number but sorted...
All excellent - ...
Excellent - Excellent, product,...
Good Quality. Very good pack...
Excellent quality original SriLankan & Indian products specially th...
Delivered on time and very well packed. I ordered Strawberry...
Shopping for groceries is made simple. - Hi Team, I don’t have enough words to express my gratitude. Hats off to Mr. Qasim for his hard work! The packaging of each product was unbelievably we...
Very trustworthy and good store with Sri-Lankan and Indian authentic products. Service...
Great service. Great food. Fresh...
Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot...
A GRATE SERVICE AND VERY FAST DELIVERY
There was an issue relating to my account and Thatsha resolved it with fast and in an effi...
Amazing service - ...
Excellent - Offers a wide range of everyday groceries, excellent packaging, properly insulated...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Kugans
Kugans is an online grocery retailer. This summary synthesises customer reviews to help shoppers evaluate Kugans' service, product quality, delivery and customer support when researching purchases.