Customers often praise Kugan’s responsive support and broad product range. Many say orders arrive well packed and fresh. A small number of reviews describe serious issues, including a courier delay that affected perishables and one strongly negative warning against buying. Feedback is mostly positive, with a few isolated negative incidents.
Examples from available reviews (Dec 2022 – Mar 2026).
Reviewer praises great service, products and superior delivery packaging.
“Great service, great products and great delivery. Their home delivery packaging is probably the best of any grocery delivery companies.”
Reviewer was very satisfied with fast service, quality and price.
“Always fast and reliable service, love the quality of all the items and price is affordable.”
Courier delays caused perishable parcel to arrive three days late.
“Appalling courier service (APC) took 3 days to deliver”
Reviewer strongly advises others not to buy from them.
“Even they don’t deserve one star please guys don’t buy anything from them”
Several reviews applaud quick order processing, on-time delivery, and helpful phone support. Reviewers often note consistent packing that keeps perishables protected in transit. A minority report delivery failures tied to third-party couriers.
Shoppers often call prices affordable and good value given the quality. Some reviewers directly say costs compare well with other online grocers. No recurring complaints about high prices appear in the dataset.
Repeat customers describe easy online ordering and weekly use of the service. In the cases mentioned, staff quickly sort out account or order issues. One review describes a very negative overall experience and says it put them off buying again.
Many customers say vegetables arrive fresh, fruit tastes good, and pantry items feel authentic and intact. Reviews repeatedly mention sturdy packaging that protects items and helps keep them fresh. One report ties a courier delay to spoiled perishables.
Customers praise clear, responsive phone and email communication and mention staff who fixed problems. Several reviews describe successful refunds or account support. There are no repeated reports of poor or unresponsive communication.
Most reviews rate the experience highly and point to reliability, quality, and value. A small number describe very poor outcomes, which contrasts sharply with the mainly positive feedback. The dataset shows mostly satisfied customers alongside a few serious negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer strongly advises others not to buy from them.
“Even they don’t deserve one star please guys don’t buy anything from them”
Reviewer reports excellent service and product.
“Excellent service and excellent product”
Reviewer praises great service, products and superior delivery packaging.
“Great service, great products and great delivery. Their home delivery packaging is probably the best of any grocery delivery companies.”
Service is great, prices reasonable and vegetables good quality.
“products are reasonable price and good quality vegetables”
Item arrived quickly and was well packaged.
“This item came quickly & was well packaged.”
Reviewer praises quality, better prices and quick, reliable customer service.
“Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery.”
Reviewer shops weekly and is enjoying the service.
“We are using online shop Kugans on weekly basis to buy groceries till now we are enjoying the service.”
Reviewer praises the products and services.
“Great products and services.”
Products were fresh and arrived as scheduled.
“Good quality, fresh product.”
Reviewer loved the packaging and vegetables were fresh.
“Loved the packaging & the vegetables were fresh”
Reviewer was very satisfied with fast service, quality and price.
“Always fast and reliable service, love the quality of all the items and price is affordable.”
Customer had superb service and on-time delivery.
“Customer service was superb, had no problems talking to them on the phone.”
Reviewer praises the company's customer service again.
“Amazing customer service yet again”
A phone number issue was resolved and delivery was quick.
“Great service, problem with my phone number but sorted straight away.”
Reviewer states that everything was excellent.
“All excellent”
Reviewer found product, service and delivery excellent.
“Excellent, product, service and delivery.”
Products had good quality with very good packaging.
“Good Quality. Very good packaging. Good online shopping.”
Authentic SriLankan and Indian products were excellent and fresh.
“Excellent quality original SriLankan & Indian products specially the fresh vegetables. Good service standards also. Thank you, Kugans.”
Order arrived on time, well packed, and fruit tasted delicious.
“Delivered on time and very well packed.”
Reviewer praises Mr Qasim's exceptional packaging and timely delivery.
“The packaging of each product was unbelievably well done, and everything was delivered on time.”
Store is trustworthy with authentic products and commendable refund service.
“Very trustworthy and good store with Sri-Lankan and Indian authentic products.”
Food was fresh and delicious; service was great.
“Great service. Great food. Fresh and delicious. Highly recommend.”
Courier delays caused perishable parcel to arrive three days late.
“Appalling courier service (APC) took 3 days to deliver”
Reviewer praises the great service and very fast delivery.
“A GRATE SERVICE AND VERY FAST DELIVERY. THANK YOU.”
An account issue was resolved quickly and professionally by staff.
“There was an issue relating to my account and Thatsha resolved it with fast and in an efficient manner.”
Reviewer found the service amazing and prices good.
“Amazing service, Good price”
Wide range, excellent insulated packaging, and responsive customer support.
“Availability and responsiveness customer support team was excellent.”
Kugans Online Supermarket provided me with a great shopping experience. The website was easy to navigate and I found all the Indian, Sri Lankan, and South Indian groceries I needed at a very competitive price. They have an extensive selection of unique products which made my shopping trip that much more exciting.
Despite ordering from abroad, the delivery process was seamless and everything arrived in perfect condition. Their customer service team were extremely helpful when I had some questions regarding certain products.
Overall, Kugans exceeded my expectations with their vast product range, affordable prices, and excellent customer service. If you're looking for an online specialist store for Indian and Asian groceries then look no further than Kugans!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kugans is an online grocery retailer selling food and household items through its website. The store offers fresh produce, packaged foods, spices, and pantry staples, along with everyday household essentials. Customers order on the site and choose home delivery. The company takes online payments and offers customer support for order questions and account issues.