Many reviewers mention fast delivery and an easy ordering process. A large group describe damaged, missing, or out-of-date items, along with refunds that never get resolved. Customer service is hit or miss, ranging from quick email help to no reply at all. Ratings are sharply split between very positive and very negative experiences.
Examples from available reviews (Jun 2017 – Feb 2026).
Reviewer reports excellent service from the company.
“Excellent service”
Received wrong bottle and no refund or response to emails.
“Have emailed 3 times chasing my refund but absolutely NO RESPONSE.”
Bottle arrived with two-thirds missing and potential tampering reported.
“these idiots sent me a bottle with a loose lid with 2/3 of the bottle gone”
Company cancelled a large order citing a price error and offered only a refund.
“they were not going to fulfill my order as it was a price error”
Many reviews applaud quick delivery, careful handling, and orders arriving as described. A large negative group reports deliveries going wrong, weak packaging, items sent to the wrong address, and orders being cancelled. Several reviewers connect courier damage or mistakes to the service problems that follow.
Several reviewers point to competitive prices and first-order discounts as key reasons to buy. Recurring complaints include unexpected shipping fees, bottles arriving smaller than advertised, and orders cancelled because of pricing mistakes. These value issues often come with disputes over refunds or replacements.
Customers often say the website is easy to use and checkout is straightforward. When fulfilment goes wrong, those positives matter less because delivery and product problems interrupt the purchase. Praise for usability appears much less often than complaints about fulfilment.
A strong negative theme describes expired, spoiled, or partly emptied bottles, plus other signs of tampering. Positive comments call out good beers, wines, and specific bottles when they arrive in good condition. Quality problems often lead straight to refund or customer-service disputes.
Some reviews mention quick, helpful replies by email. More reviews describe slow or missing responses, rudeness, and drawn-out refund timelines. Refused refunds and unanswered questions come up repeatedly as sources of frustration.
Reviews sit at both ends: smooth, accurate orders with fast delivery versus damaged goods, incorrect fulfilment, and refunds that never get sorted. Whether the order is fulfilled correctly and how quickly customer service responds usually decides if the experience feels good or bad. The gap between happy and unhappy customers stands out throughout.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Quotes shortened · As of: February 2026
Ordering was easy and the website layout was good.
“Easy to order. Layout was good 😊”
Company responded well to email questions.
“good response to email questions”
Bottle arrived with two-thirds missing and potential tampering reported.
“these idiots sent me a bottle with a loose lid with 2/3 of the bottle gone”
Company cancelled a large order citing a price error and offered only a refund.
“they were not going to fulfill my order as it was a price error”
Cream liqueur arrived six months past its sell-by date and pickup failed.
“It came, past sell by date by 6 months.”
Reviewer reports out-of-date and incorrect products and poor customer service.
“Terrible customer service with a lack of focus on the service.”
Received expired bottle and only refunded product, not postage.
“bottle arrived it was 5 months out of date I got a refund for the bottle only”
Slow customer service response and slow order processing and shipping.
“Very slow response time for customer service”
Received wrong whiskey twice then refund denied due to alleged tampering.
“they said on return they would not refund me as both bottles had been opened and drank NOT BY ME”
Items showed in stock but order cancelled for lack of stock.
“they "discovered" they don't have stock.”
Good selection of wine and cider and prompt delivery.
“good selection of wine and cider, prompt delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Drinksupermarket runs an online shop that sells beer, wine, spirits, and non-alcoholic drinks. The site shows product details such as bottle size and brand so customers can compare options. Customers order online and choose delivery at checkout. It posts shipping and returns information and shows stock status on each product page.