Reviewers most often highlight Abel & Cole for fresh, seasonal organic produce and generally reliable home deliveries. Several customers praise sturdy packaging, chilled handling and helpful customer care, and some note useful features such as item swaps and eco‑friendly household goods. A small number report delivery placement problems, missed notifications or occasional product date/quality issues—these were raised infrequently but are relevant for customers needing strict delivery control. If you prioritise organic sourcing and convenience, these reviews indicate consistent quality; if you require guaranteed delivery notifications or shaded drop‑offs, consider checking delivery options and local delivery notes before subscribing.
Examples from available reviews (Feb 2021 – Feb 2026).
Received unusual vegetables of supreme quality and helpful service.
“Supreme quality and excellent customer services.”
High-quality organic produce and well-packaged, efficient deliveries.
“Organic food of the highest quality”
Fresh produce acceptable but other items had quality and date issues.
“Fresh produce is fine but have had issues with quality and date on other items”
Reliable deliveries, excellent customer care and wide organic product range.
“The communication from customer care has been brilliant.”
Most reviewers report reliable, punctual deliveries and responsive customer service; a minority describe problems with where or how boxes are left.
Very few reviewers comment on price; a small number note generous rewards or perceived added value, but evidence is limited.
Customers describe easy ordering, swap options and convenient recurring boxes; isolated reports mention missed notifications and exposed drop‑offs.
Reviews commonly praise fresh, seasonal and organic produce, plus sturdy chilled packaging; a few callers flag occasional quality or date issues.
Customer care is frequently described as prompt and courteous; some reviewers report inconsistent delivery notifications or recycling collection follow‑through.
Overall feedback is positive, citing high quality produce and dependable service, though isolated delivery or product concerns are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Quality ingredients with convenient, sustainable options and household goods.
“Quality ingredients. Convenient and sustainable.”
Vegetables were very nice, according to reviewer.
“The vegetables were very nice.”
Delivery went to the wrong address and customer service disappointed them.
“They took my address but delivered to a different one”
Generally good purchases; one poor mince pie issue was immediately refunded.
“I rang immediately and was immediately refunded.”
Chilled items use wool packaging which the reviewer finds unacceptable for vegans.
“The only packaging for chilled items is wool .This is not acceptable for vegans .”
Consistently fantastic food; reviewer bulk-buys when affordable.
“Never had a problem with this company. Always fantastic food.”
Driver repeatedly left deliveries in view, leading reviewer to close their account.
“left a high value food order outside door on footpath in full view”
Delivery driver ignored porch instructions and left items in view; reviewer closed account.
“the delivery driver had been leaving the parcel in front of my house in full view, rather than bothering to place the parcels inside the safe porch.”
Reviewer alleges repeatedly rotten, out-of-date produce and poor customer service.
“Rotten, mouldy produce sent each time, out of date items too”
Wrong item substituted and charged without refund or response from customer service.
“they sent a different product, beef mince, and charged me for it.”
Delivery driver failed to call and left parcel with neighbour.
“they left the parcel on their doorstep, without even knocking.”
Stopped ordering after seeing drivers rushed and underpaid.
“The poor guys are rushed off their feet all day.”
Service inflexibility led to early unrefrigerated delivery and voucher issues.
“they have decided to only deliver to me before 7am and are refusing to change the time.”
Complains about grammatical advert and lack of reply from head office.
“Less plastics in our oceans" and "Less chemicals and vegetables”
Finds the radio advert offensive and wants it removed.
“Take your stupidly annoying advert off the radio”
Complains generally about delivery, payments and business practices.
“Terrible delivery, payments and business practices Terrible!”
Says produce quality and portions declined and key fob retrieval delayed.
“the quality of fruit and veg deteriorated”
Observed driver relieve himself then handle food, causing hygiene concern.
“watched their driver blatantly get into the back of the van and relieve himself then handle the food”
Courier deliveries left boxes smashed and soft fruit crushed.
“the packets of raspberries were all mush.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Abel & Cole is a UK grocery business specialising in organic and seasonal produce delivered to homes. It offers weekly box subscriptions and online grocery orders that commonly include fruit, vegetables and eco-friendly household items. Customers research Abel & Cole for organic sourcing, delivery reliability, product packaging and options such as item swaps or add‑on non-food goods.