Reviews show a pattern of strong front-line service: many customers praise individual agents for fast onboarding and clear explanations. However, recurrent negative reports focus on hardware delivery, installation quality and slow or absent complaint responses. Specific issues mentioned include missing routers on expected go-live dates and measured speeds well below advertised figures. If customer support responsiveness and installation consistency are priorities, consider contacting the provider to confirm dispatch and installation timelines before switching.
Examples from available reviews (Sep 2025 – Feb 2026).
Steve answered promptly and resolved my issue within eight minutes.
“Within 8 mins everything was sorted”
Olu resolved a technical issue in a friendly, efficient, and knowledgeable way.
“We had a technical issue which Olu worked out for us in a friendly and efficient manner.”
Router wasn't delivered by promised date and customer is very dissatisfied.
“got no router which was supposed to be here by the 25th.”
Poor broadband speeds and unreliable connection, with very poor customer service.
“WORST BROADBAND EVER!!”
Majority of reviewers describe helpful, knowledgeable staff and quick onboarding; a minority report unresolved issues and long waits.
Few reviewers mention pricing; one reports reduced costs after switching, while most do not comment on value explicitly.
Onboarding and switching are often described as quick and clear, but several customers report delayed activations and poor complaint handling.
Reports vary: some note quick installs, others describe missing routers, poor speeds and inconsistent installation quality.
Many customers praise prompt, clear phone support from named agents; several reviews cite unresponsive complaints processes and slow follow-ups.
Overall impressions are mixed: numerous recommendations for staff and onboarding, counterbalanced by accounts of outages, billing or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Olu helped restore the internet after a few days of problems.
“after speaking with OLU and some resetting and patience we got there :) Thankyou”
Oli stayed on the phone until the issue was resolved.
“Stayed on the phone u till it was sorted. Thanks Oli”
Kay was friendly and explained everything clearly.
“I spoke to Kay , she was very friendly and explained everything to me”
Extremely slow internet, unreliable streaming, and unacceptable performance.
“This is easily the slowest internet connection I’ve ever experienced.”
Olu was patient, professional, and very helpful.
“Olu was amazingly helpful, am impressed with his patience and professionalism.”
Olu fixed my wifi and was praised highly.
“Olu is amazing hes great he fixed my wifi hes the best”
Reviewer praises great, reliable customer service over several years.
“Great customer service, always there to help, never had any issues.. been with utilita for some years now and never had a problem’ amazing service”
Two engineers were professional, friendly, and refreshingly helpful.
“They were a breath of fresh air.”
Unable to install the product and poor follow-up communications.
“Shocking, sold a product to me they cannot install.”
Olu suggested speed improvements and provided router settings and guidance.
“He suggested ways to help improve my speed”
Olu diagnosed the problem, recommended a solution, and was patient.
“Olu was patient and identified the problem but recommended a solution. Very good service.”
Customer service unresponsive; router missing and billed for inaccessible service.
“my router didn’t arrive before my installation”
Chris Thorpe was helpful and clearly explained timing for sign-up.
“Chris Thorpe was very helpful and explained everything really clearly.”
Chris Thorpe assisted with the switch and simplified the process.
“made the whole process very easy to understand.”
Long wait on the phone, but issue resolved quickly and service is good.
“Waiting long time for answers the phone about 30min (Saturday) but all sort out in 5 minutes.”
Process was easy and staff were caring and understanding.
“Its was easy and not stressful.”
Issue resolved quickly and phone agent was very helpful.
“Resolved my issue quickly and efficiently”
Repeated outages with no proactive communication or timely support.
“I have been experiencing recurring broadband outages with 4th Utility over the past year.”
Reviewer said Kay was amazing.
“KAY was amazing xx”
Callum helped secure a great broadband deal and was helpful.
“Sorted a great broadband deal for me.”
Cole was helpful and provided needed information.
“Cole was helpful and offered any info I needed”
Quick process with clear explanations and helpful support.
“Kay was more than helpful with all my enquiries”
Smooth onboarding with fast setup and complete information.
“The on-boarding process was smooth and straightforward”
Advisor was friendly, clear, and answered questions satisfactorily.
“Friendly advisor, clear and easy to understand and answered my questions and concerns confidently and satisfactorily”
Steve answered promptly and resolved my issue within eight minutes.
“Within 8 mins everything was sorted”
Jenna helped quickly and made starting service easy.
“jenna was very lovely and helpful with the claim”
Router wasn't delivered by promised date and customer is very dissatisfied.
“got no router which was supposed to be here by the 25th.”
Kay explained everything clearly and was helpful.
“Kay explained everything clearly so was easy to understand and was vwer helpfull.”
Exceptional phone experience with Baraa praised highly.
“Baraa is the goat.”
John was friendly, polite, and answered all questions clearly.
“He answered all my questions so I understood everything.”
Complaints went unanswered for over 40 days; customer service unresponsive.
“I've raised complaints which they haven't responded to in over 40 days.”
Calum helped quickly and friendly to find the right deal.
“I had a nice conversation with Calum he helped me finding the right deal very quick and friendly.”
Agent was charming, helpful, and provided excellent customer service.
“The gentleman I spoke to was charming, very helpful and provided excellent customer service. Thank you”
Olu resolved a technical issue in a friendly, efficient, and knowledgeable way.
“We had a technical issue which Olu worked out for us in a friendly and efficient manner.”
Reice Bishop provided brilliant service and a quick installation.
“Reice Bishop Brilliant service and quick install”
Steve Ralph was knowledgeable and quick to help migrate suppliers.
“STEVE RALPH Was excellent to work with and very knowledgeable.”
Reviewer recommends the company.
“Recommend !!!”
Unable to cancel order; phone and complaints system unresponsive.
“AVOID These are fraudsters”
Kay reduced my costs and was polite during the call.
“Great. Kay helped me to reduce the costs and she was polite.”
Poor broadband speeds and unreliable connection, with very poor customer service.
“WORST BROADBAND EVER!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The 4th Utility is a UK-based internet service provider offering residential broadband, installation and customer support services. Consumers searching reviews typically look for information about onboarding, installation quality, speeds and complaint handling when evaluating this provider.