Many reviewers highlight front-line staff for fast, patient, knowledgeable help by phone. Several mention quick sign-up and smooth installations. Another group reports slow or unreliable broadband and routers that never arrived. A smaller set says complaints were handled late or not answered.
Examples from available reviews (Sep 2025 – Mar 2026).
Olu helped restore the internet after a few days of problems.
“after speaking with OLU and some resetting and patience we got there :) Thankyou”
Extremely slow internet, unreliable streaming, and unacceptable performance.
“This is easily the slowest internet connection I’ve ever experienced.”
Complaints went unanswered for over 40 days; customer service unresponsive.
“I've raised complaints which they haven't responded to in over 40 days.”
Smooth onboarding with fast setup and complete information.
“The on-boarding process was smooth and straightforward”
Reviews often praise agents such as Olu, Kay, Chris and Steve for patience, clear explanations, and sticking with issues until they were fixed. Several describe remote checks, step-by-step guidance, and quick troubleshooting by phone. At least one reviewer says staff sold a product they could not install.
Comments about price and savings are rare here. One review directly says an agent reduced the customer’s costs.
Several reviewers describe an easy sign-up and quick setup, with clear information upfront. Others mention long waits to get through, followed by fast fixes once connected. Overall, people point to specific pain points rather than a consistent experience end to end.
Multiple complaints mention slow speeds, streaming problems, and repeated outages. These reviews point to service interruptions as the main source of frustration. The quality-tagged reviews do not include positive notes about speed or reliability.
Several reviews report missed router deliveries and being billed before the hardware arrived. Multiple complaints describe tickets going unanswered and long waits for complaint replies. A small number say the phone and complaints process felt unresponsive when trying to cancel or escalate.
Feedback splits between strong praise for individual support agents and major operational problems that disrupt service. Good phone support often appears alongside complaints about network reliability or how cases were handled. Many service interactions leave customers happy, while distinct incidents drive low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Olu helped restore the internet after a few days of problems.
“after speaking with OLU and some resetting and patience we got there :) Thankyou”
Oli stayed on the phone until the issue was resolved.
“Stayed on the phone u till it was sorted. Thanks Oli”
Kay was friendly and explained everything clearly.
“I spoke to Kay , she was very friendly and explained everything to me”
Extremely slow internet, unreliable streaming, and unacceptable performance.
“This is easily the slowest internet connection I’ve ever experienced.”
Olu was patient, professional, and very helpful.
“Olu was amazingly helpful, am impressed with his patience and professionalism.”
Olu fixed my wifi and was praised highly.
“Olu is amazing hes great he fixed my wifi hes the best”
Reviewer praises great, reliable customer service over several years.
“Great customer service, always there to help, never had any issues.. been with utilita for some years now and never had a problem’ amazing service”
Two engineers were professional, friendly, and refreshingly helpful.
“They were a breath of fresh air.”
Unable to install the product and poor follow-up communications.
“Shocking, sold a product to me they cannot install.”
Olu suggested speed improvements and provided router settings and guidance.
“He suggested ways to help improve my speed”
Olu diagnosed the problem, recommended a solution, and was patient.
“Olu was patient and identified the problem but recommended a solution. Very good service.”
Customer service unresponsive; router missing and billed for inaccessible service.
“my router didn’t arrive before my installation”
Chris Thorpe was helpful and clearly explained timing for sign-up.
“Chris Thorpe was very helpful and explained everything really clearly.”
Chris Thorpe assisted with the switch and simplified the process.
“made the whole process very easy to understand.”
Long wait on the phone, but issue resolved quickly and service is good.
“Waiting long time for answers the phone about 30min (Saturday) but all sort out in 5 minutes.”
Process was easy and staff were caring and understanding.
“Its was easy and not stressful.”
Issue resolved quickly and phone agent was very helpful.
“Resolved my issue quickly and efficiently”
Repeated outages with no proactive communication or timely support.
“I have been experiencing recurring broadband outages with 4th Utility over the past year.”
Reviewer said Kay was amazing.
“KAY was amazing xx”
Callum helped secure a great broadband deal and was helpful.
“Sorted a great broadband deal for me.”
Cole was helpful and provided needed information.
“Cole was helpful and offered any info I needed”
Quick process with clear explanations and helpful support.
“Kay was more than helpful with all my enquiries”
Smooth onboarding with fast setup and complete information.
“The on-boarding process was smooth and straightforward”
Advisor was friendly, clear, and answered questions satisfactorily.
“Friendly advisor, clear and easy to understand and answered my questions and concerns confidently and satisfactorily”
Steve answered promptly and resolved my issue within eight minutes.
“Within 8 mins everything was sorted”
Jenna helped quickly and made starting service easy.
“jenna was very lovely and helpful with the claim”
Router wasn't delivered by promised date and customer is very dissatisfied.
“got no router which was supposed to be here by the 25th.”
Kay explained everything clearly and was helpful.
“Kay explained everything clearly so was easy to understand and was vwer helpfull.”
Exceptional phone experience with Baraa praised highly.
“Baraa is the goat.”
John was friendly, polite, and answered all questions clearly.
“He answered all my questions so I understood everything.”
Complaints went unanswered for over 40 days; customer service unresponsive.
“I've raised complaints which they haven't responded to in over 40 days.”
Calum helped quickly and friendly to find the right deal.
“I had a nice conversation with Calum he helped me finding the right deal very quick and friendly.”
Agent was charming, helpful, and provided excellent customer service.
“The gentleman I spoke to was charming, very helpful and provided excellent customer service. Thank you”
Olu resolved a technical issue in a friendly, efficient, and knowledgeable way.
“We had a technical issue which Olu worked out for us in a friendly and efficient manner.”
Reice Bishop provided brilliant service and a quick installation.
“Reice Bishop Brilliant service and quick install”
Steve Ralph was knowledgeable and quick to help migrate suppliers.
“STEVE RALPH Was excellent to work with and very knowledgeable.”
Reviewer recommends the company.
“Recommend !!!”
Unable to cancel order; phone and complaints system unresponsive.
“AVOID These are fraudsters”
Kay reduced my costs and was polite during the call.
“Great. Kay helped me to reduce the costs and she was polite.”
Poor broadband speeds and unreliable connection, with very poor customer service.
“WORST BROADBAND EVER!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The 4th Utility is a UK broadband provider selling home internet plans and arranging installations. It ships routers and books engineers for in-home setup. Phone support covers sign-ups, switching providers, and technical help. The company also takes formal complaints and handles billing and service questions through its contact channels.