Reviews Analysed
20
We Collect & Analyse Reviews
The 4th Utility
Experiences & Reviews
The 4th Utility is a UK-based internet service provider offering residential broadband, installation and customer support services. Consumers searching reviews typically look for information about onboarding, installation quality, speeds and complaint handling when evaluating this provider.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
27d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Majority of reviewers describe helpful, knowledgeable staff and quick onboarding; a minority report unresolved issues and long waits.
Share
Strong
29%
💰
Value for money
Few reviewers mention pricing; one reports reduced costs after switching, while most do not comment on value explicitly.
Share
Mixed
2%
⚡
User experience
Onboarding and switching are often described as quick and clear, but several customers report delayed activations and poor complaint handling.
Share
Mixed
20%
🔧
Product quality
Reports vary: some note quick installs, others describe missing routers, poor speeds and inconsistent installation quality.
Share
Weak
6%
📞
Communication
Many customers praise prompt, clear phone support from named agents; several reviews cite unresponsive complaints processes and slow follow-ups.
Share
Strong
28%
⭐
Overall experience
Overall impressions are mixed: numerous recommendations for staff and onboarding, counterbalanced by accounts of outages, billing or support failures.
Share
Mixed
15%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
I was left in tears of joy after Steve…
"I was left in tears of joy after Steve Ralph helped me today. I have spent hours trying to contact my previous supplier as I have just moved. Hours of..."
Sarah Thomas
Trustpilot
Sep 30, 2025
Featured for: Fast help, saved customer's sanity
Thank you, Olu!
"We had a technical issue which Olu worked out for us in a friendly and efficient manner. He was knowledgeable, patient and..."
Emma
Trustpilot
Sep 30, 2025
Featured for: Resolved technical issue efficiently
No router
"Where do I start, ordered there broadband and was told go live 25 sept 2025 but got no router which was supposed to be here by the 25th.phoned 4th uti..."
dave richards
Trustpilot
Sep 30, 2025
Featured for: No router, delayed activation complaint
WORST BROADBAND EVER!!
"Been a customer for 5months had nothing but issues, they tell me i cant come out of contract even thought i have had 0 connection at times, im paying..."
Jen Wood
Trustpilot
Sep 30, 2025
Featured for: Multiple outages, poor speeds, contact failures
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Jai
trustpilot.com
Sep 30, 2025
Cole was helpful and offered any info I…
Cole was helpful and of...
M
Michael Collier
trustpilot.com
Sep 30, 2025
It was a pretty quick process
It was a pretty quick process. Everything was explained...
H
Hernan
trustpilot.com
Sep 30, 2025
The on-boarding process was smooth and…
The on-boarding process was smooth and straightforward thanks to Chris Th...
C
Consumer
trustpilot.com
Sep 30, 2025
Friendly advisor
Friendly advisor, clear and easy to understand and answere...
S
Sarah Thomas
trustpilot.com
Sep 30, 2025
I was left in tears of joy after Steve…
I was left in tears of joy after Steve Ralph helped me today. I have spent hours trying to contact my previous supplier as I have just moved. Hours of...
F
Faith Procter
trustpilot.com
Sep 30, 2025
i though having to start paying after…
i though having to start paying after my lanlord stopped his package, wouldve been hard but i...
d
dave richards
trustpilot.com
Sep 30, 2025
No router
Where do I start, ordered there broadband and was told go live 25 sept 2025 but got no router which was supposed to be here by the 25th.phoned 4th uti...
K
Kevin Williams
trustpilot.com
Sep 30, 2025
Kay explained everything clearly so was…
Kay explained everything clearly so was...
A
Adam Young
trustpilot.com
Sep 30, 2025
Baraa is the goat
Baraa is the goat. Best phone call experie...
T
Tony Thomas
trustpilot.com
Sep 30, 2025
Would recommend
The person I spoke I spoke too (John) was very friendly and po...
S
Sam Hollis
trustpilot.com
Sep 30, 2025
Poor customer service, mediocre Internet.
While the service is acceptable, if you ever have any issues customer service is non-existent. I've raised complaints which they haven't responded to...
C
Claudiu Lorincz
trustpilot.com
Sep 30, 2025
I had a nice conversation with Calum he…
I had a nice conversation with Calum he helped me finding the righ...
J
Joanna Hunt
trustpilot.com
Sep 30, 2025
The gentleman I spoke to was charming
The gentleman I spoke to was charming, very helpful...
E
Emma
trustpilot.com
Sep 30, 2025
Thank you, Olu!
We had a technical issue which Olu worked out for us in a friendly and efficient manner. He was knowledgeable, patient and...
C
Christopher Nartey
trustpilot.com
Sep 30, 2025
Reice Bishop
Reice Bishop Brilliant s...
I
Ian Jolley
trustpilot.com
Sep 30, 2025
STEVE RALPH Was excellent to work with…
STEVE RALPH Was excellent to work with and very knowledgeable. Quick to w...
R
Robert Marincat
trustpilot.com
Sep 30, 2025
Recommend !!!
...
C
Catherine Cowler
trustpilot.com
Sep 30, 2025
AVOID FRAUDELENT COMPANY
AVOID These are fraudsters, you go through uswitch with a guarantee of 14 day cooling off, I rang to change my appointment, but no one answers the pho...
B
Bharat Mendiratta
trustpilot.com
Sep 30, 2025
Great
Great. Kay helped me to reduce...
J
Jen Wood
trustpilot.com
Sep 30, 2025
WORST BROADBAND EVER!!
Been a customer for 5months had nothing but issues, they tell me i cant come out of contract even thought i have had 0 connection at times, im paying...
Conclusion
Reviews show a pattern of strong front-line service: many customers praise individual agents for fast onboarding and clear explanations. However, recurrent negative reports focus on hardware delivery, installation quality and slow or absent complaint responses. Specific issues mentioned include missing routers on expected go-live dates and measured speeds well below advertised figures. If customer support responsiveness and installation consistency are priorities, consider contacting the provider to confirm dispatch and installation timelines before switching.