Reviews Analysed
21
We Collect & Analyse Reviews
Logs2U
Experiences & Reviews
Logs2U is an online UK retailer of solid fuels including kiln-dried firewood, coal, charcoal and heat logs, serving domestic customers with bagged and bulk delivery options. Consumers searching for Logs2U reviews typically look for product burn quality, delivery reliability and customer service experiences. This summary focuses on review-derived patterns to help buyers assess product condition, delivery and support before ordering.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
30d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Many reviews describe missed or delayed deliveries and unresolved refund requests; a smaller group reports prompt, helpful telephone service and considerate drivers.
Share
Weak
21%
💰
Value for money
Several reviewers cite competitive prices and good value for charcoal and logs; one review notes good price despite subsequent quality concerns.
Share
Strong
5%
⚡
User experience
Customer experiences vary: some long-term buyers report reliable, repeat orders; many recent reports describe repeated chasing, delays and frustration.
Share
Weak
23%
🔧
Product quality
Product is often praised for good burn, mix and heat output, but several reviews report torn or soaked bags, mould and items returned as unusable.
Share
Mixed
9%
📞
Communication
Communication is a frequent complaint: many customers report no responses or missed callbacks, while some received timely emails and delivery updates.
Share
Weak
19%
⭐
Overall experience
Overall impressions lean negative due to delivery and service failures, though a number of customers report consistently good product and service over time.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Excellent communication and service
"This is my first time ordering with them. I ordered 7 working days ago and the website suggests that delivery should be 3-5 working days but maybe mor..."
Kelly
Trustpilot
Sep 30, 2025
Featured for: Positive communication and careful driver
Great product and fine service.
"Well first off it's a shame to note a lot of the other reviews. Logs2U seem to have been especially hammered over a particular 6 month period and the..."
Mike
Trustpilot
Sep 30, 2025
Featured for: Long-term repeat customer
Do not order from this company
"Oh how I wish I had read the reviews on this Company before ordering from them. I ordered and paid for coal and was told a date they would be delivere..."
Honore
Trustpilot
Sep 30, 2025
Featured for: No delivery and no refund
Good price but poor quality
"Good price but poor quality. Coal bags arrived ripped with some..."
Driss Elatmani
Trustpilot
Sep 30, 2025
Featured for: Good price but poor quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kelly
trustpilot.com
Sep 30, 2025
Excellent communication and service
This is my first time ordering with them. I ordered 7 working days ago and the website suggests that delivery should be 3-5 working days but maybe mor...
r
roger haynes
trustpilot.com
Sep 30, 2025
This was my first time of using them…
This was my first time of using them ,first class telephone service , delivery prompt, the lumpwood was excellent, no...
C
Cem Pozam
trustpilot.com
Sep 30, 2025
Poor service and they don't deliver as they promise
I have placed order on the 13th April and after 2 weeks they still didn't send the order and customer service is a total joke...
J
Jayne
trustpilot.com
Sep 30, 2025
heat logs
Ordered some heat logs. Ex...
J
Joe Hickman
trustpilot.com
Sep 30, 2025
Great price
Great price, fast delivery Really good grade ch...
B
Beverly
trustpilot.com
Sep 30, 2025
Highly recommended
Great price. Friendly staff. I was informed of de...
H
Honore
trustpilot.com
Sep 30, 2025
Do not order from this company
Oh how I wish I had read the reviews on this Company before ordering from them. I ordered and paid for coal and was told a date they would be delivere...
N
Nick Willmer
trustpilot.com
Sep 30, 2025
Please do not trust
I ordered the charcoal and after 3 weeks and about 7 phone calls and 1 non delivery I ph...
M
Mike
trustpilot.com
Sep 30, 2025
Great product and fine service.
Well first off it's a shame to note a lot of the other reviews. Logs2U seem to have been especially hammered over a particular 6 month period and the...
M
Marco Pace
trustpilot.com
Sep 30, 2025
Waste of Time - POOR!!!
Wish I had read the reviews on here first- same experience as others- no delivery after 10 days, chased by email, was told their records show that del...
D
Driss Elatmani
trustpilot.com
Sep 30, 2025
Good price but poor quality
Good price but poor quality. Coal bags arrived ripped with some...
J
James Gillespie
trustpilot.com
Sep 30, 2025
Longterm, Satisfied Customer
I've been using this company for 3 years and never had a problem. The wood is good quality, burns well and the free delivery...
H
Herman
trustpilot.com
Sep 30, 2025
Poor customer service
Poor customer service. Items not delivered as promised. Not responding to emails. Awa...
M
Marion
trustpilot.com
Sep 30, 2025
appalling!!!!
appalling customer service. i had 3 delivery dates sent to me by text and my order never arrived, then a voice message to say...
A
Anthony Blenkey
trustpilot.com
Sep 30, 2025
Shockingly Poor Customer Service
Placed log order 16th January 2018. Received text 22nd January to confirm delivery 23rd January. Delivery did not take place. Phoned to see where my o...
R
Russell Gayler
trustpilot.com
Sep 30, 2025
Very poor customer service and products
Very poor customer service and products. I had a delivery before Xmas (coals, kindling, heatlogs etc) and to my dismay they were delivered on an open...
M
Marianne Green
trustpilot.com
Sep 30, 2025
Terrible, flaky customer service
Terrible customer service. Order placed 11 days ago; they said it would arrive in up to 9 days. No contact from them. Called to chase order - they sai...
B
B. Daniels
trustpilot.com
Sep 30, 2025
Dreadful service
Dreadful service. advised delivery between 5 - 7 days, now into day9 and nothing. have called them 2 days ago and was promised a call back to advise w...
J
James Lockett
trustpilot.com
Sep 30, 2025
Shocking Customer Service
Shocking Customer Service Ordered large crate of logs and after a week had to ring to find out where my delivery was after been given delivery date an...
C
Callum
trustpilot.com
Sep 30, 2025
No contact, no delivery although they have my money!
Ordered dried kiln logs on the 5th May, money taken from my account. Expecting delivery within a week. Now the 27th May and after a num...
Conclusion
Reviews for Logs2U show a clear split: many customers praise the burn quality of logs and competitive prices, while a substantial number report delivery failures, poor communication and slow or missing refunds. Positive accounts emphasise reliable, repeat orders, prompt responses and considerate drivers; negative accounts describe missed delivery dates, soaked or damaged bags and little follow-up. If you consider ordering, check delivery terms and confirm expected delivery windows, especially if you rely on timely fuel for heating. For vulnerable customers or urgent needs, consider contacting the company directly before purchase and allow extra lead time or alternative suppliers as a precaution.