Feedback is split between how the fuel performs and how orders are handled. Several reviews praise well-burning logs, lumpwood, and clear delivery timing. Many others describe missed deliveries, money taken with no delivery, and refunds that are slow or never arrive. Reports on product condition range from dry, steady-burning fuel to wet loads and damaged bags.
Examples from available reviews (Dec 2021 – Mar 2026).
Order arrived despite delays; company provided clear updates and considerate delivery.
“excellent communication and excellent customer service!”
Payment taken but delivery failed and refund not provided promptly.
“Week later and still no refund. I am absolutely appalled.”
Coal bags arrived ripped and soaking wet, not fit for purpose.
“some bags soaking wet and dripping black water.”
Many reviews describe repeated delivery failures and missed dates that were promised. Several customers say payment was taken but nothing was sent, followed by long waits for refunds. A smaller number mention on-time drivers and careful drop-offs.
Positive feedback points to competitive prices and good value on lumpwood, charcoal, and heatlogs. Several reviewers tie value to product condition and say the fuel burned well. When deliveries arrive soaked or damaged, customers call it poor value and ask for refunds.
Most complaints focus on fulfilment and what happens after an issue arises. Many reviews mention unanswered calls, no call-backs, and depot stock problems that hold up dispatch. A minority describe easy online ordering and accurate delivery time alerts.
Reviews split between strong fuel performance and poor condition on arrival. Several customers praise lumpwood, kiln-dried logs, and charcoal for steady burn and good heat. Others report soaked, mouldy, or torn bags that made the product harder to use.
Some customers mention clear, proactive updates on delivery windows and arrival times. More describe emails ignored, phones not answered, and no updates after raising problems. Examples of good communication appear far less often than complaints about silence.
Reviews are sharply split: high satisfaction with how the fuel burns, and low satisfaction with service when things go wrong. Many one-star reviews focus on failed deliveries and refunds that never get resolved, while several five-star reviews report dependable fuel and helpful delivery interactions. Overall, the experience seems to hinge on whether fulfilment runs smoothly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order arrived despite delays; company provided clear updates and considerate delivery.
“excellent communication and excellent customer service!”
Prompt delivery and excellent lumpwood; good value for money.
“the lumpwood was excellent,”
Order not sent after two weeks and customer service unhelpful.
“customer service is a total joke.”
Ordered heat logs and received excellent service.
“Excellent service.”
Good grade charcoal with fast delivery and competitive pricing.
“Great price, fast delivery”
Delivery time was accurately communicated and staff were friendly.
“I was informed of delivery time which was spot on.”
Payment taken but delivery failed and refund not provided promptly.
“Week later and still no refund. I am absolutely appalled.”
Charcoal not delivered after three weeks despite multiple phone calls.
“depot was awaiting stock.”
Long-term customer satisfied; consistent deliveries and good product quality.
“I've used them for coal deliveries over a six plus year period”
No delivery after ten days and company gave no satisfactory response.
“no delivery after 10 days”
Coal bags arrived ripped and soaking wet, not fit for purpose.
“some bags soaking wet and dripping black water.”
Wood is good quality, burns well and deliveries are prompt.
“The wood is good quality, burns well”
Items not delivered as promised and company not responding to emails.
“Items not delivered as promised.”
Multiple promised delivery dates missed and stock issues after three weeks.
“appalling customer service.”
Several promised delivery dates missed and refunds delayed.
“Shockingly poor customer service.”
Coals and heatlogs arrived soaked and mouldy; complaint received no response.
“The coals (although being in sealed bags) were soaked”
Order delayed beyond quoted time and customer service was unhelpful.
“Terrible customer service.”
Delivery overdue and company failed to return promised contact.
“Dreadful service.”
Delivery damaged then replacement caused extra inconvenience and billing errors.
“Shocking Customer Service”
Payment taken but logs not delivered and no callbacks received.
“No contact, no delivery although they have my money!”
I am writing to recommend the Homefire Kiln-Dried Hardwood Logs - Large Handy Bag that I recently bought from Logs2U. I've just loaded my wood burner for the first time with a bag of Handy 14kg logs and I love everything about them. There's not much of a smell when you first open the bag unlike some other sellers. The logs were wet in their packaging so I had to leave them outside for a few days to dry out which didn't cause any problems as I was doing outside jobs anyway. They burn really well and steady once lit, giving a good heat to the room. I like the mix there is oak, beech, cherry and some exotic woods mixed in so there's a bit of variety rather than all. I love everything about them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Logs2U sells fuel for home heating and barbecues, including firewood, lumpwood, heatlogs, coal, and charcoal. Products come in bags or bulk, with notes on burn performance and moisture guidance. Customers order through the website and pick delivery options at checkout. The site also sets out product information, delivery terms, and ways to contact customer support.