Reviewers often mention fast, on-time installations and engineers who are helpful and tidy. Many say the website and quote process are clear and easy to use. A smaller number report missed appointments, late deliveries, or added upgrade fees. This mix of strong day-to-day service and a few slip-ups shapes buying decisions.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering, competitive price, short install; friendly professional installers.
“Very easy ordering process with competitive pricing and short install date.”
Booked next-day installation, paid, then no service or updates for five days.
“They promised boiler installation on the next day I booked, took my money, and then completely vanished.”
Checkout offered a non-modulating Hive and upgrades require an extra call-out fee.
“the terminals I need to upgrade are sealed inside the unit so this requires a callout fee.”
Boiler arrived very late causing major problems despite product being fine.
“The boiler I ordered was delivered very late and it caused me a lot of trouble.”
Most reviewers describe engineers who arrive on time, work professionally, finish installs quickly, and leave the area clean. Several mention next-day or same-week slots and clear handover guidance. A small number report cancellations, no-shows, or long delays after booking.
Many reviews point to competitive quotes and clear pricing as key reasons for buying. Some mention finance options, including stated 0% APR terms. A few raise concerns about costs or surprise charges during upgrades.
Many reviewers say the online ordering journey is clear, with easy-to-follow quote pages. Several report booking remotely without issues and a smooth checkout. A minority ran into checkout limits or extra fees to enable certain upgrades.
Customers report solid workmanship and heating systems that work as expected after installation. Installers handled on-site problems such as burst pipes and completed more complex battery or system installs neatly. One review links a late product delivery to major disruption.
Many reviews describe quick, helpful responses from the team and installers from start to finish. Reviewers mention clear pre-install information and staff who answer questions. A few report weak follow-up or cancellations without prompt updates.
Most customers describe a smooth journey from quote to handover and say they are happy with the finished install. There is a clear split between many high-rated experiences and a handful of low-rated ones tied to missed bookings or late delivery. Overall feedback stays positive, with occasional operational slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was looking for a boiler on the web and came across these guys; they had some decent prices. I thought to myself, why not buy from them? I proceeded with the ordering process. The service was quite good and I liked the design of the boiler, but it turned out to be a great disappointment. The boiler I ordered was delivered very late and it caused me a lot of trouble. I almost lost all my tenants. After waiting for more days, it was delivered and they apologized for the delay. It was in perfect condition but I resolved not to buy anything from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heatable is a UK home-heating supplier and installer. Customers use its online platform to choose products and book installation. It typically provides domestic heating equipment plus on-site fitting by field engineers. Heatable shares technical specifications and works to relevant UK safety standards and building regulations. Customers can reach the company through online enquiry forms and phone support.