Customers often mention fast delivery and competitive prices. Many say ordering is straightforward and items arrive working and undamaged. A clear set of complaints focuses on weak communication, refused return postage, and missing or incorrect deliveries.
Examples from available reviews (Jan 2013 – Mar 2026).
Great price with super quick delivery.
“Great price and super quick delivery.”
Arrived on time, in good condition and working well.
“arrived on time in good condition and all works well so far”
Company refused to pay return postage, disputing a faulty transformer.
“Then claimed it wasn't faulty as an excuse to not pay return postage costs.”
Product sparked and company showed poor communication and follow-up.
“their communication is non existent, they have a completely laissez-faire attitude”
Many reviews praise fast and next-day delivery, shaping a strong positive view. Others describe delays, missing deliveries, and poor courier performance, which clashes with the frequent comments about speed.
Reviews repeatedly point to competitive pricing and good deals as a key positive. Sustainability or eco credentials come up only a few times and do not drive most of these comments.
Many customers describe a simple ordering process and an easy checkout. This usability feedback stays consistent and often appears with notes about clear navigation and quick processing.
Many reviewers say items arrive in good condition and work as expected, supporting a solid view of quality. Another set of reviews flags faults, damage, and short bulb life, appearing often enough to form a distinct negative cluster.
Complaints repeatedly mention poor after-sales communication, disputed faults, and refusal to cover return postage. A smaller group reports straightforward refunds or free replacements, but these outcomes appear less often than the communication complaints.
Many high ratings focus on speed, price, and an easy purchase. Low-rating accounts cite returns, wrong items, and non-delivery, creating a clear split between very positive experiences and serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (8) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
I recently discovered Energy Bulbs and my shopping experience there was fantastic! They offer a wide variety of energy-saving light bulbs, including LED and halogen bulbs. The website is user-friendly and I appreciated the next day delivery option.
Not only do they have great prices on their products but they also offer trade discounts which is a huge bonus for those purchasing in bulk. As someone who values sustainability, it's important to me that companies promote eco-friendliness, so I was delighted to see that they specialize in low-energy bulbs.
Overall, my experience with Energy Bulbs was wonderful. Their selection of products and commitment to sustainability are impressive. If you're looking for affordable yet high-quality energy-efficient lightbulbs, then this is the place for you!
Company refused to pay return postage, disputing a faulty transformer.
“Then claimed it wasn't faulty as an excuse to not pay return postage costs.”
Transformer faulty and company refused to pay return postage.
“Then claimed it wasn't faulty as an excuse to not pay return postage costs.”
Product sparked and company showed poor communication and follow-up.
“their communication is non existent, they have a completely laissez-faire attitude”
Competitive prices with quick delivery and helpful phone support.
“Excellent prices with quick delivery.”
Company listed bulbs incorrectly and handled complaints poorly.
“they tell you to send an e-mail repeating all the information you have just given them.”
Reviewer claims company owes them over £2000 and is appalling.
“This company has owed me well over £2000 for nearly a year”
Order delayed repeatedly and reviewer cancelled due to poor communication.
“I wish I had paid a couple of pounds extra and got them from screwfix.”
After one bulb failed, company replaced it free and easily.
“I emailed the company, sent the old one back free of charge and was sent a replacement, easy.”
One of the several ordered ceiling fans was faulty.
“I ordered several ceiling fans one of which was faulty.”
Bulbs lasted far less than advertised and a refund was refused.
“don't even last half that time”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Energy Bulbs is a UK-based online retailer that sells lighting and electrical products. The catalogue typically includes LED bulbs, fittings, control gear, and related accessories, with details such as lumens, wattage, and fitting type. The site provides product datasheets and technical information to help with choosing and installing items. Energy Bulbs runs an online store for retail and trade customers and accepts common UK payment methods.