Reviews split between smooth, reliable fulfilment and serious breakdowns. Many customers mention coal arriving damaged, wet, or contaminated, with torn bags. Several describe deliveries cancelled or turning up far later than promised, while others report quick drop-offs and helpful drivers. Most feedback centres on delivery reliability and the condition of the fuel.
Examples from available reviews (Dec 2013 – Feb 2026).
Received allegedly fake, poor-quality anthracite and no refund.
“AWFUL ANTHRACITE - CHEAP DANGEROUS FAKE PRODUCT APPARENTLY SOURCED FROM VIETNAM.”
Payment taken but order was never delivered.
“Took money then never delivered”
Delivery within five days and helpful driver assisted placement.
“Delivery 5days after ordering.”
Received many updates and no delivery charge; happy with delivery.
“lots of updates when to expect the coal.”
Several reviews say the company took orders but didn’t deliver them, or delivered well after the promised window. Other customers describe quick turnarounds and drivers carrying loads to the door. Negative comments repeatedly mention breakdowns and missed delivery slots.
A few reviews call it good value when the fuel arrives in good condition and burns well. More complaints say money was wasted on coal that was wet, broken, or contaminated. Positive value remarks appear, but less often than value complaints tied to poor condition.
Some customers report clear delivery slots, driver tracking, and pre-delivery calls that make delivery easy. Others mention problems at checkout, including a suspended account that blocked ordering. Several reviews say items showed as in stock at purchase but arrived incomplete or were missing.
Most quality feedback is negative, citing soaking wet coal, smashed bags, gravel mixed in, and alleged fake anthracite. A smaller group praises high-quality logs and solid smokeless fuel when it arrives in good condition. Complaints often describe the fuel as unusable or unsafe.
Many reviews praise regular updates, driver tracking, and calls ahead of delivery. Others describe cancellations without warning and little or no follow-up after payment. Communication looks sharply different from one delivery to the next.
Sentiment swings between five-star praise for punctual, helpful drivers and one-star accounts of non-delivery and poor-quality fuel. The most common negative stories combine delivery failures with unacceptable product condition. Positive reviews focus on dependable delivery and helpful drivers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery cancelled without warning and no communication after payment.
“Delivery cancelled, no warning of this.”
Received many updates and no delivery charge; happy with delivery.
“lots of updates when to expect the coal.”
Advertised price claimed delivery included but required £80 minimum.
“They say price includes delivery, that's a lie”
Received allegedly fake, poor-quality anthracite and no refund.
“AWFUL ANTHRACITE - CHEAP DANGEROUS FAKE PRODUCT APPARENTLY SOURCED FROM VIETNAM.”
Delivered soaking wet, heavily broken coal; reviewer considers it wasted money.
“Soaking wet coal and bags full of smashed to pieces bits of coal.”
Order delivered on time and driver brought it to the door.
“Can not fault the service and will order again 100%”
Could not complete online order due to login/account suspension.
“it says my account is suspended - gave up!”
Delivery significantly delayed and communication from company was poor.
“Very disappointed at delta and lack of communication.”
Advertised ten-day delivery not met; not suitable for urgent needs.
“Don’t order if you need supplies within a reasonable timeframe.”
Received delivery slot, driver tracking and timely delivery as stated.
“on the day you have driver tracking to watch when your delivery will arrive.”
Received soaking wet coal and unhelpful customer service guidance to dry it.
“Soaking wet coal.”
Delivered thoroughly wet coal and delivery buried bunker shovel under bags.
“Thoroughly wet coal.”
Payment taken but order was never delivered.
“Took money then never delivered”
Coal contained marble-sized gravel and some bags were damaged.
“IT HAS LOADS OF GRAVEL IN THE COAL WHICH SHOULD NOT BE THERE!”
Delivery repeatedly cancelled with no clear information provided.
“Delivery has now been cancelled again!”
Long-time customer reports declining product quality and no complaint reply.
“Ive had it with these rip off...”
Experienced delays due to breakdown but eventually received delivery.
“the vehicle had broken down and would be delivered the next week.”
Bags stored outside arrive wet, despite helpful drivers.
“they store the bags of coal outside and they are always wet”
Consistently prompt deliveries and very helpful drivers for disabled customer.
“the drivers are superb”
Fast delivery and good service; would recommend.
“Ordered Tuesday delivered Thursday”
Delivery within five days and helpful driver assisted placement.
“Delivery 5days after ordering.”
Order arrived quickly and product was solid smokeless fuel; very good value.
“the Coals2U price is extremely good value for money.”
I have been ordering logs from Coals2U for my woodburner for about a year now and I can honestly say I am amazed at the quality and value for money that they offer. This is a really efficient and friendly company who keep you up to date on your order with regular emails and top class delivery (even next day and free within a 25 mile radius of Reading). I've found their prices and customer service both second to none, not just in the world of wood-burning but all areas of UK based retail! If you want good quality logs and reasonable prices, then these guys are well worth the call.
Delivery took much longer than quoted seven-day timeframe.
“a long way over the SEVEN day delivery quoted.”
Order missed the promised delivery window and did not arrive as scheduled.
“When it didn't arrive on the 27th I was told it would be the 30th.”
Promised service for kiln-dried logs repeatedly failed to deliver.
“both times the service promised has failed to delivery.”
Company phoned before delivery and agreed back-door drop-off.
“Coals2u phoned prior to delivery day”
Received prompt delivery earlier than expected and satisfied with deal.
“there it was in my garden.”
Company took payment but delivery dramatically delayed with uncertain timetable.
“despite having taken my cash I'm still waiting some 16 days after ordering”
Despite concerns from reviews, the order experience was excellent.
“it couldn't have been better.”
Order delivered incomplete; company unresponsive and refund uncertain.
“when the order was delivered it was incomplete.”
Item shown as in stock at purchase but was not available on delivery.
“the main part of the order was not in stock.”
Reviewer found the company awful to deal with.
“An awful company to deal with.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coals2U is a UK online retailer selling solid fuels. Its website lists bagged smokeless coal, anthracite, kiln-dried logs, and bulk sacks. Customers place orders through the online checkout and pay by card. Deliveries are booked by postcode and may be left at an agreed drop point or at the door.