Many reviewers like WeightWorld’s wide range, fast delivery, and vitamins they say work well. A large group describe late or missing orders and refunds that never get resolved. Several say emails go unanswered and the phone line is unreachable, while marketing emails keep coming. Repeated issues also include matcha grade disputes, damaged packaging, and unexpected import charges.
Examples from available reviews (Jan 2017 – Mar 2026).
Order delayed 55 days and tracking showed no items received, reviewer fears scam.
“55 days since I ordered.... being scammed...”
Reviewer says matcha is culinary grade sold as ceremonial and return costs incurred.
“Colour taste and everything is clearly culinary grade”
Wide product range, good packaging, reliable delivery and responsive customer service.
“Ordering is straightforward, and delivery is usually fast and reliable.”
Reviewer praised superb returns process and excellent communication from customer service.
“The process of returning this item has been superb.”
Delivery problems stand out: late shipments, missing parcels, and items sent to the wrong address. Many reviewers say refunds were delayed or not paid after orders were lost or incorrect. A smaller number report fast delivery and smooth, efficient returns.
Several reviewers highlight low prices and what they see as strong deals on vitamins and supplements. Others mention surprise import or carrier charges and argue over costs they say were refunded incorrectly. A smaller set report warranty refusals and extra UPS fees.
Many customers describe ordering as simple, with clear packaging and a wide product selection. Some point to site concerns such as unclear product weight limits and repeated identical reviews in different languages. A few decided not to place an order because of those issues.
Many positive reviews say the vitamins, minerals, and matcha are effective and good value. Others report culinary-grade matcha sold as ceremonial, dusty or torn capsules, fillers in supplements, and ingredients they suspect are synthetic. Several call for public third-party lab tests and raise contamination concerns.
Many customers say support does not reply, emails are ignored, and the phone line goes to voicemail. Several note that promotional emails continue even while order issues remain unresolved. A smaller group describe quick, clear updates during returns and helpful customer-service exchanges.
Reviews split sharply between high ratings for product quality and low ratings tied to delivery and support problems. Many five-star reviews describe good service, while many one-star reviews describe issues that were never fixed. Some reviewers point to these extremes when deciding whether to buy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Reviewer trusts the brand and reports health benefits over two years.
“A brand I trust”
Customer did not receive package and company provided conflicting tracking information.
“they haven't provided any proof of delivery”
Reviewer noted WeightWorld lacked recent Companies House accounts and won't risk ordering.
“hasn't filled accounts since 2021”
Reviewer chose not to order because of other reviews and concerns.
“I better stay clear away from this company.”
Most products helped and no delivery issues; one product didn’t seem to work.
“I have had no issues with weight world delivery or products.”
Long delay, conflicting responses, and promised refunds not honoured.
“Despite paying for fast shipping, my order was delayed by more than a month.”
Reviewer impressed with the range, quality and service of WeightWorld.uk.
“thoroughly impressed with their range, quality, and service.”
Package arrived two months late with missing part and no refund offered.
“one product is still missing and they do not give me a refund!”
Items never arrived and the site appears to moderate and ignore negative reviews.
“They completely ignored my review.”
Wrong order sent and company requires return before sending correct item; poor service.
“they sent wrong order and won't send me the right order until I send the wrong order back.”
Could not reach telephone support and could not confirm order.
“No way at all to get any tel service - just recordings on answer machines .”
Customer reports poor service and money stuck while awaiting refund.
“The worst customer service, money stuck with them waiting for refund.”
Package shipped to wrong address and company refused to help.
“shipped my package to the wrong address and refused to help sort it”
Reviewer found many repeated 5* reviews in different languages.
“Many, many 5* reviews were just repeated over & over, but in different languages.”
Reviewer received nice products and fast, prompt delivery.
“nice products and fast prompt delivery thanks to Weight World UK”
Product failed after 25 days and company refused warranty replacement.
“this product doesn’t come under warranty so they could not send me a replacement”
Company refused refund for wrong delivery and charged large UPS fees.
“No refund for wrong delivery, instead you will be billed with a huge UPS bill”
Product arrived poor quality and company initially refused refund or postage.
“Terrible product. Terrible company!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
WeightWorld is a UK online retailer selling vitamins, minerals, supplements, and health foods. Its site lists weight-loss aids, matcha products, and dietary supplements on dedicated product pages. The company runs an e-commerce store with shipping options and a stated returns process. WeightWorld also lists customer-support routes, including email and phone contacts, on its website.