Reviews show a mix of experiences with WeightWorld. Many customers praise product range, matcha and vitamins and mention good prices and perceived benefits. At the same time a notable number of reviews describe problems with delivery, damaged or opened items, delayed refunds and unanswered support messages. Several reviewers also raise safety and transparency questions about ingredient forms and public third‑party testing. If you are considering a purchase, check product ingredient pages, look for testing or certificates, and keep order and communication records to assist with any refund or returns queries.
Examples from available reviews (Jan 2017 – Feb 2026).
Reviewer praised the products and their great prices.
“wonderful products and great prices”
Reviewer found synthetic ingredients and considered the multivitamin unhealthy.
“I was shocked to see that 3 of them are synthetic.”
Reviewer experienced refund errors, currency issues, and poor communication from support.
“They are honestly impossible to get through to.”
Reviewer praised superb returns process and excellent communication from customer service.
“The process of returning this item has been superb.”
Delivery and returns are inconsistent: some reviewers praise fast delivery and smooth returns, while several report late shipments, damaged items and refund problems.
A small number of reviewers explicitly call out affordable prices and good value; these comments are positive but limited in volume.
One reviewer describes the ordering process as smooth and quick; most feedback centres on delivery or fulfilment rather than site usability.
Product quality opinions are split: many users praise vitamins and matcha, while multiple reports raise concerns about poor batches, contamination or questionable ingredient forms.
Communication experiences vary: a few reviews note prompt, helpful support, but several reviewers report unanswered emails, confusing refund messages or slow responses.
Overall impressions are mixed: numerous customers recommend the brand for products and value, while a substantial share report service, safety or refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Reviewer trusts the brand and reports health benefits over two years.
“A brand I trust”
Customer did not receive package and company provided conflicting tracking information.
“they haven't provided any proof of delivery”
Reviewer noted WeightWorld lacked recent Companies House accounts and won't risk ordering.
“hasn't filled accounts since 2021”
Reviewer chose not to order because of other reviews and concerns.
“I better stay clear away from this company.”
Most products helped and no delivery issues; one product didn’t seem to work.
“I have had no issues with weight world delivery or products.”
Long delay, conflicting responses, and promised refunds not honoured.
“Despite paying for fast shipping, my order was delayed by more than a month.”
Reviewer impressed with the range, quality and service of WeightWorld.uk.
“thoroughly impressed with their range, quality, and service.”
Package arrived two months late with missing part and no refund offered.
“one product is still missing and they do not give me a refund!”
Items never arrived and the site appears to moderate and ignore negative reviews.
“They completely ignored my review.”
Wrong order sent and company requires return before sending correct item; poor service.
“they sent wrong order and won't send me the right order until I send the wrong order back.”
Could not reach telephone support and could not confirm order.
“No way at all to get any tel service - just recordings on answer machines .”
Customer reports poor service and money stuck while awaiting refund.
“The worst customer service, money stuck with them waiting for refund.”
Package shipped to wrong address and company refused to help.
“shipped my package to the wrong address and refused to help sort it”
Reviewer found many repeated 5* reviews in different languages.
“Many, many 5* reviews were just repeated over & over, but in different languages.”
Reviewer received nice products and fast, prompt delivery.
“nice products and fast prompt delivery thanks to Weight World UK”
Product failed after 25 days and company refused warranty replacement.
“this product doesn’t come under warranty so they could not send me a replacement”
Company refused refund for wrong delivery and charged large UPS fees.
“No refund for wrong delivery, instead you will be billed with a huge UPS bill”
Product arrived poor quality and company initially refused refund or postage.
“Terrible product. Terrible company!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
WeightWorld is an online retailer that offers vitamins, supplements, health foods and related lifestyle products to UK shoppers. Its website lists product pages with ingredients and ordering options, and the company operates online sales, delivery and returns channels aimed at direct consumers.