Recent reviews show a clear pattern of customer difficulty with refunds, returns and post‑sale communication; many buyers report long waits or no refund at all. There are isolated positive reports: some customers received items on time and a few had warranty issues resolved by named support staff. Several reviewers also warn about possible company closure or liquidation and advise caution. If you consider buying, confirm payment protection, retain order and correspondence records, and check alternative sellers for critical or high‑value purchases.
Examples from available reviews (Jan 2018 – Feb 2026).
Order arrived on time in perfect condition and met expectations.
“everything went according to plan and the item was delivered in perfect condition”
Four months waiting and no £261 refund despite many emails.
“still no refund, way past their 3-day policy.”
Tracy assisted with a warranty claim and sent a replacement slow juicer.
“Great communication!”
Company in liquidation and sales continue without refunds.
“This company is in liquidation.”
Most reviewers report unresolved refunds, returns and long delays; a minority praise on‑time delivery and accurate product listings.
A few reviewers praise long‑running products as good value; others say refund and warranty failures reduced perceived value.
Some buyers note accurate listings and successful orders, while several report unanswered pre‑sale queries and stock/availability discrepancies.
Reports vary by model: some long‑term positive experiences, but multiple reviewers describe early failures or parts breaking.
Most reviewers describe unreturned emails, missed calls and slow or absent refund updates; a small number report helpful direct support.
Recent buyer sentiment is mainly negative citing non‑delivery and unpaid refunds; a minority report satisfactory purchases or resolved claims.
For each review, the core experience based on original source reviews.
Sources: Reviews (37) · Trustpilot (20) · Reviews (1) · Quotes shortened · As of: February 2026
Blender emitting a burning smell and company hasn't responded about warranty claim.
“My Biochef blender is producing a burning smell”
Purchased juicer returned but refund never received after a year.
“A year has passed and no refund.”
Ordered a pilates machine and never received the refund after customs issues.
“never got a cent back.”
Reviewer asks how to contact company for a treadmill remote.
“How do I contact you as I need a treadmill remote?”
Posting replacement parts on eBay after company closure, offering support.
“I will provide a great customer support”
Company in liquidation and sales continue without refunds.
“This company is in liquidation.”
Filed a claim eight days ago with German customer service and received no feedback.
“and still no feedback.”
They fail to process warranty claims and replacement parts requests.
“They fail to process warranty claims.”
Company appears unable to trade and is not answering calls or emails.
“they are no longer able to trade”
Returned product but no refund received and emails ignored for three months.
“Won't give me a refund after returning product”
Four months waiting and no £261 refund despite many emails.
“still no refund, way past their 3-day policy.”
Four months waiting for a £261.00 refund after requesting it, no response.
“It's been 4 months since I requested a £261.00 refund”
One of two water filters broke and customer service required a claim form.
“Dreadful customer service”
Returned items and still waiting for refund, phones unanswered and excuses.
“after month still waiting for refund”
Order never arrived and refund requests ignored.
“they don't respond to a refund request.”
Spent thousands on a sauna marked in stock yet it still hasn't arrived.
“still no Sauna.”
Ordered dehydrator but received no shipping information and no replies.
“Three weeks later, I have received no shipping information”
Owned Oscar 900 juicer since 2009 and still performs impressively.
“the quality of this product remains.”
Returned product but waiting over six weeks for refund despite confirmation.
“I’ve been waiting over 6 weeks for a refund.”
Tracy assisted with a warranty claim and sent a replacement slow juicer.
“Great communication!”
Order was slow and refund request went unanswered for fifteen days.
“I've been waiting for my refund for 15 days”
Customer service ignores enquiries and replacement parts are unavailable.
“They just ignore you and will not answer emails or calls”
Returned dehydrator in April 2024 and has received no updates since.
“My dehydrator has been “with the technicians” since I returned it in April 2024.”
Four months waiting for a £261 refund despite multiple emails.
“It's been 4 months since I politely requested a £261.00 refund”
They process and ship orders fast and offer good prices.
“they process and ship orders remarkably fast”
Excellent blender that's easy to use and great value for money.
“brilliant value for money.”
Blender returned and still awaiting a £250 refund despite promises.
“still no £250 refund.”
Returned blender and refund authorised but no refund received after thirteen weeks.
“13 weeks later I still have no refund”
Reviewer finds VacuumBlender produces fine cream without foam.
“Is the best blender no foam”
Reviewer says they did not accept the item.
“I didn't accept this item”
Returned a non-working blender but still hasn't received a refund after a month.
“month later still no refund.”
Blender makes smooth smoothies but causes oxygenation and warranty registration failed.
“I could not register the warranty”
Good selection, competitive prices and fast dispatch from the shop.
“Good selection of products, competitive prices, easy ordering, fast dispatch and receipt”
Blender jug broke twice and after-sales support was non-existent.
“the blender jug broke not once, but twice”
Returned blender but company failed to issue or respond about refund.
“you have failed to respond with a refund.”
Very good juicer with many functions and recommended by reviewer.
“Very good juicer with many functions”
Vacuum cups deform in the dishwasher and agent refused replacement.
“They deform in the dishwasher.”
Reviewer praises the juicer and specifically recommends it for celery.
“Brilliant juicer.. especially for Celery..would recommend”
Cancelled non-delivered air fryer and had to seek a chargeback after no refund.
“I have now had to contact my bank for a chargeback for this”
Shop provides correct information and very safe delivery, preferred over Amazon.
“Great online shop with correct information and very safe delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vitality4Life is an e-commerce retailer specialising in kitchen appliances, juicers, blenders and home fitness equipment. The site has historically listed finished products, spare parts and warranty information and has handled international orders. Consumers searching reviews should check product specifications, warranty terms and recent buyer feedback before purchasing.