Reviews Analysed
21
We Collect & Analyse Reviews
Twenty First Century Herbs
Experiences & Reviews
Twenty First Century Herbs is an online supplier of herbal dietary supplements, selling capsule and similar formulations direct to consumers. The brand is commonly searched by shoppers comparing herbal supplement effectiveness, shipping and subscription terms. Consumers looking for reviews typically want information on product quality, customer service reliability and how subscription or promotional offers are handled.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
13d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Reviews describe both fast delivery and friendly support, alongside repeated reports of unresponsiveness, order problems and difficulty cancelling.
Share
Mixed
18%
💰
Value for money
Several customers cite price increases, failed discounts or perceived unfair promotion practices; a minority still consider products worth the cost.
Share
Weak
7%
⚡
User experience
Ordering experience varies: a few users find ordering simple, while multiple reports describe enforced subscriptions, hidden terms and order-management failures.
Share
Weak
11%
🔧
Product quality
Most reviewers report effective, good-quality supplements; a small number report poor milling, unsealed packaging or doubtful ingredient quality.
Share
Strong
14%
📞
Communication
Some customers praise helpful, polite responses; many others report no replies, unexpected reorders, or abrupt website notices about stock removal.
Share
Mixed
23%
⭐
Overall experience
Overall impressions are split: many loyal users praise products and service, while a substantial group report subscription and communication problems.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
AMAZING . GENTLE . EFFECTIVE.
"From ordering the sample pack and going on to order a full supply of Rhubarb Complex ,I can honestly say the customer service and delivery time is 5 s..."
Susan Dardis
Trustpilot
Sep 30, 2025
Featured for: Positive product and service report
WARNING
"WARNING! SCAM COMPANY WHO GET YOU TO SIGN UP TO A SUBSCRIPTION BUT WONT LET YOU CANCEL UNTIL YOU HAVE MADE 3 PURCHASES!!! Th..."
Julia Westwood
Trustpilot
Sep 30, 2025
Featured for: Subscription cancellation warning
Twenty First Century tack
"I have fundamental doubts about Twenty First Century Herbs. I purchased four packs of their Lungwort Complex at around £20 a pack and discovered with..."
AAD
Trustpilot
Sep 30, 2025
Featured for: Detailed product-quality complaint
Not sure there’s a customer service team
"My first order went well it was small as I wanted to see if it was going to deliver.. and it did. Second order was over £100 which I was given a 10% d..."
Anjna
Trustpilot
Sep 30, 2025
Featured for: Order delay and no response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Pauline Barnes
trustpilot.com
Sep 30, 2025
Very disappointed ☹️ Had my subscription…
Very disappointed ☹️ Had my subscription cancelled because of 30% price hike. I’ve been using Rhubarb complex f...
F
Fobby Beeson
trustpilot.com
Sep 30, 2025
And they're back
And they're back! So pleased but wish they had let us know personally after being a customer for years! And of course Rhubarb...
T
TC
trustpilot.com
Sep 30, 2025
Well what has happened to 21st Century…
Well what has happened to 21st Century Herbs. All items removed from stock. Have they gone bust, is there a problem with their supplements? Message re...
C
Caz
trustpilot.com
Sep 30, 2025
Went to order my usual capsules last…
Went to order my usual capsules last week and a notice said all products are removed...
C
Christina Tan
trustpilot.com
Sep 30, 2025
What happened to Twenty First Century…
What happened to Twenty First Century Herbs? I went online to get my monthly supplies and was greeted with this message: DUE TO UNFORESEEN CIRCUMSTANC...
J
Jenny White
trustpilot.com
Sep 30, 2025
Great company , great products
Great company , great supplements . Have tried many from here , always good quality , always fast shipping. Latest purchase was nmn with Resveretol wh...
G
Gary
trustpilot.com
Sep 30, 2025
Fast Delivery + Great Customer Service
Fast Delivery + Gre...
G
G Morris
trustpilot.com
Sep 30, 2025
Very unhappy with this company
Very unhappy with this company - have used their products for over 2 years. They had an offer on all their products " buy 2 get one free" . I noticed...
A
AAD
trustpilot.com
Sep 30, 2025
Twenty First Century tack
I have fundamental doubts about Twenty First Century Herbs. I purchased four packs of their Lungwort Complex at around £20 a pack and discovered with...
S
Steve Turner
trustpilot.com
Sep 30, 2025
I would wholeheartedly advise clients…
I would wholeheartedly advise clients from using this company. I ordered a few items a couple of years ago. They then reordered an item last year, wit...
A
Anjna
trustpilot.com
Sep 30, 2025
Not sure there’s a customer service team
My first order went well it was small as I wanted to see if it was going to deliver.. and it did. Second order was over £100 which I was given a 10% d...
C
Christine Clements
trustpilot.com
Sep 30, 2025
Appalling company avoid at all costs
Appalling company avoid at all costs, it’s an enforced subscription service that has a website that has no way of letting you t...
J
Julia Westwood
trustpilot.com
Sep 30, 2025
WARNING
WARNING! SCAM COMPANY WHO GET YOU TO SIGN UP TO A SUBSCRIPTION BUT WONT LET YOU CANCEL UNTIL YOU HAVE MADE 3 PURCHASES!!! Th...
M
Miss NJ
trustpilot.com
Sep 30, 2025
Really disappointed
Really disappointed. Pouch wasn't sealed at all so all the capsules were loose in the outer package , 1 was even stuck to the sticky seal which means...
S
Susan Dardis
trustpilot.com
Sep 30, 2025
AMAZING . GENTLE . EFFECTIVE.
From ordering the sample pack and going on to order a full supply of Rhubarb Complex ,I can honestly say the customer service and delivery time is 5 s...
J
Judy Warrington
trustpilot.com
Sep 30, 2025
I'm so glad I found this Company and their products.…
I've been using this Company for nearly 2 years now and ha...
.
.CAROL I
trustpilot.com
Sep 30, 2025
First class service
First class service, would ce...
S
Stephen Kemp
trustpilot.com
Sep 30, 2025
Super quick service
Easy to order and amazing cus...
J
Joseph Harkness
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service, very friendly...
K
Kate
trustpilot.com
Sep 30, 2025
Great Company
Great Company, used them for years and...
Conclusion
Reviews show a clear pattern: many customers report effective herbal products and prompt, friendly service, while a substantial minority report problems with subscriptions, communication and some product packaging or ingredient concerns. If you are considering Twenty First Century Herbs, check subscription terms and cancellation policies before ordering and verify promotion details. Look for packaging photos and ask the seller about returns or replacements if a delivery arrives damaged or unsealed. For consumers prioritising consistent customer support and transparent subscription management, these review patterns suggest contacting the company directly about cancellation and delivery processes before committing to recurring orders.