Customers often praise low prices, fast turnaround, and certain supplements that brought noticeable results. Many reviews also mention excellent, quick phone support from named staff. Complaints repeatedly focus on courier problems, unrequested subscription deliveries, and slow refunds. Several users struggle to swallow large tablets, and a few raise safety or quality concerns such as short expiry dates and added ingredients.
Examples from available reviews (May 2017 – Feb 2026).
Easy ordering, quick despatch and competitive pricing.
“Easy ordering Quick despatch and delivery Competitive price As described”
Company good but couriers failed leading to non-delivery.
“Great company. Sadly let down by their couriers; outcome is the same though- products not arrived.”
Received items with very short use-by dates and poor complaint handling.
“received my order very short expiration dates on the Cranberry tablets”
Tablets are oversized, uncoated and stick in the throat.
“Horribly oversize tablets that stick in the throat.”
Several reviews applaud fast phone pick-up and helpful staff who sort problems out. Others describe delivery failures, missing parcels, and courier errors that needed follow-up. Some customers report unwanted subscription deliveries and trouble cancelling, which led to extra charges.
Many reviewers point to competitive prices, discounts, and overall affordability as key reasons to buy. Some also highlight low prices paired with fast delivery. A smaller group mentions price rises, limited stock, and discounted items with short expiry dates, which reduced the sense of value.
Large tablets that are hard to swallow come up repeatedly as a usability issue. A few reviewers mention website problems such as crashes and a difficult ordering process. Others found ordering straightforward and despatch quick when the website and delivery worked smoothly.
Several reviews credit specific products with clear effects, including better energy and improved cholesterol markers. Others raise safety or quality issues, including allergic or adverse reactions, visible additives, expiry details rubbed off, and items arriving damaged. A short shelf-life on discounted batches appears in a smaller but noticeable set of comments.
Many customers describe clear, proactive support updates and follow-up calls that offered practical fixes. Some criticise vague dispatch messages, missing tracking details, and repeated promotional prompts when products are left in the online basket. Several accounts say refunds or replacements sometimes take too long or are handled poorly.
Reviews split between repeat customers who praise pricing and service and others who ran into delivery, subscription, or product issues. Loyalty and good results sit alongside serious complaints about couriers and order handling. For many, the experience hinges on whether delivery goes smoothly and whether they tolerate the products well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Alleges unsolicited shipments and unauthorised debits from their account.
“keeps your credit card details then ships out unsolicited vitamins/tablets to you and debits your account”
I've ordered 2 bottles of Pure KANA CBE Immune booster from Simply Supplement online company .one for my wife and the other one for me
We have both noticed an increase in energy and fewer body aches. The first time I ordered was just a trial to see how the product worked, this time I will buy two months' supply. It's also nice that there are no side effects. I'll continue to order it as long as it's available.
I really like this product. I use it every morning and I feel the benefits throughout the day. It is much better than other similar products that I have tried in the past. And the delivery was prompt. Thank you!
Delivery promise extended to eight working days, inconsistent with initial claim.
“claimed delivery can take up to 8 working days.”
Order not arrived after eight days; dispatch claims were false and refund delayed.
“then on second phone call to them Im advised that they werent even in stock on the day they claimed they were dispatched.”
Long-term user finds prices reasonable and customer service great.
“Their prices are very reasonable, particularly when compared to high street pharmaceuticals.”
Reporting frequent harassing messages when leaving items in the online basket.
“Do not leave items in your basket or they will harass you continually.”
Offers quality supplements at good prices with quick delivery.
“They offer quality supplements at very good prices. Delivery is very quick.”
Very good prices and consistently very fast delivery.
“Very good prices and products - and very fast delivery, as always.”
Competitive pricing with assurance of robust sourcing and quality.
“excellent price with guarantee of robust sourcing and quality”
Repeat purchaser reports a good service overall.
“I have purchased their products several times. A good service.”
Long-term customer praises efficient service, speedy delivery and supplement quality.
“I enjoy the discounts and very speedy free delivery.”
Products were good quality and service was excellent.
“Good quality products at competetive prices.”
Website crashed causing a missed voucher and excessive packaging.
“Website crashes a LOT and I lost out on a discount voucher”
Affordable supplements with prompt service appealed to the reviewer.
“they make supplements affordable.”
Company proactively offered a repeat service with a discount.
“they called to offer a repeat service with 10% discount”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SimplySupplements runs an online shop selling vitamins, minerals, herbal extracts, and sports nutrition. Products come as tablets, capsules, and powders in bottles and tubs. The site offers product pages, a FAQ, and phone support for order questions. Shoppers can place one-off orders or subscriptions and pay by major cards for UK delivery.