Reviews Analysed
20
We Collect & Analyse Reviews
Just Vitamins
Experiences & Reviews
Just Vitamins is an e‑commerce retailer of vitamins and dietary supplements, selling a broad range of formulations for general health. The company operates an online ordering system and offers customer support and subscription purchase options commonly used by UK consumers seeking repeat purchases.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviews praise fast, helpful customer service and reliable delivery; a few report delays or inconsistent after‑sales handling.
Share
Strong
20%
💰
Value for money
Several reviewers note rising prices and the move to larger pack or subscription options as negatives; some cite competitive pricing or discounts.
Share
Weak
9%
⚡
User experience
Ordering experience is mixed: many find subscribe/auto‑order convenient, while others report website errors, login or accidental subscription problems.
Share
Mixed
9%
🔧
Product quality
Majority of reviewers report effective, high‑quality supplements; reported product issues include large pill size, occasional side effects and faulty bag seals.
Share
Strong
20%
📞
Communication
Many customers describe prompt, helpful responses and quick refunds; a minority report unresolved pending refunds or delayed returns communication.
Share
Strong
16%
⭐
Overall experience
Overall experiences lean positive for product effectiveness and reliability, but recurring concerns exist about pricing, subscription changes and site usability.
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Great quality products and fantastic…
"I have been a customer for a long time because the product I order really works for me. Their service is reliable and w..."
Kate Flory
Trustpilot
Sep 30, 2025
Featured for: Positive product and service example
Annoying New Subscription Model
"I’ve used Just Vitamins for a number of years. While their prices have gradually crept up over time, they have always provided a good product and effi..."
Alex Jackson
Trustpilot
Sep 30, 2025
Featured for: Complains about forced subscription model
Have been buying from them for years
"Have been buying from them for years, suddenly a subscribe and save went from 1 packet to 11 at a cost of £197 without me doing anything. Luckily I sa..."
Louise I
Trustpilot
Sep 30, 2025
Featured for: Subscription error and refund delay
Really poor site
"I've ordered a ton of times from these people in the past however they have made ordering now impossible. I'm logged in to my account and attempting t..."
Barry Trowbridge
Trustpilot
Sep 30, 2025
Featured for: Website login and ordering failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Sue R
trustpilot.com
Sep 30, 2025
Pills are much too large
I've had a few things from Just Vitamins in the past, so I thought I'd try their Multivitamins A-Zinc 50+ , Glucosamine with Chondroitin (500mg/400m a...
K
Kate Flory
trustpilot.com
Sep 30, 2025
Great quality products and fantastic…
I have been a customer for a long time because the product I order really works for me. Their service is reliable and w...
D
Debbie Pratt
trustpilot.com
Sep 30, 2025
Excellent service and products
Excellent service and produc...
S
Simran
trustpilot.com
Sep 30, 2025
I had a very pleasant experience with…
I had a very pleasant experience with the customer service advisor on the phone when placing an order. The service is quick and effic...
r
rosalyn scanlon
trustpilot.com
Sep 30, 2025
Great customer service!
Struggled with the website so called them up and they talked me though it. I was doing the wrong thing so no surprise th...
A
Alex Jackson
trustpilot.com
Sep 30, 2025
Annoying New Subscription Model
I’ve used Just Vitamins for a number of years. While their prices have gradually crept up over time, they have always provided a good product and effi...
G
Graham R
trustpilot.com
Sep 30, 2025
My purchases were of a high quality and delivered quickly.
My purchases were of a high quality, Quick delivery...
c
customer
trustpilot.com
Sep 30, 2025
Just Vitamins is a great company in…
Just Vitamins is a great company in that it has such a variety of products that can't be found elsewher...
S
Sylvia
trustpilot.com
Sep 30, 2025
Fantastic company to deal with.
Fantastic company to deal with. Easy to order. Order arrives quickly and packaging is really good. I have been ordering from them for years. There was...
G
GMT
trustpilot.com
Sep 30, 2025
A reliable company
A company which I have been buying vitamins from for many years. Good delivery times and easy to order. We u...
L
LE
trustpilot.com
Sep 30, 2025
Probably the most reliable…
Probably the most reliable vitamins/supplements company there is. Great customer...
L
Lesley Flory
trustpilot.com
Sep 30, 2025
A great company with excellent customer service
Just Vitamins are a great company with great customer service. I am not very tech savvy so to have my supplements sent automatically by subscribe & sa...
C
Consumer
trustpilot.com
Sep 30, 2025
Very healthy eyes
I had my cataracts removed by a surgeon in a private clinic and he said that he has never seen such healthy eyes apart from the cataracts. He was able...
L
Louise I
trustpilot.com
Sep 30, 2025
Have been buying from them for years
Have been buying from them for years, suddenly a subscribe and save went from 1 packet to 11 at a cost of £197 without me doing anything. Luckily I sa...
K
Kay Hart
trustpilot.com
Sep 30, 2025
Effective & helpful customer service
Subscribed to a product by accident. Called customer service who were very helpful not only cancelled the subscription but refunded my money in less t...
K
Kathryn Gough
trustpilot.com
Sep 30, 2025
GOOD PRODUCT. BAD CUSTOMER SERVICE
Wrong order sent in 16th January. Phoned the company which promptly sent the correct order, but still had 6 packets of the wrong items to return. Desp...
S
Stephen Cotten
trustpilot.com
Sep 30, 2025
Excellent service over the years but getting pricier.
I've been using JV for many years now. Deliveries have always been accurate and prompt. Never had a problem. I...
M
Mark
trustpilot.com
Sep 30, 2025
Visisoft ultra bright eye vitamins
Visisoft ultra bright eye vitamins Second time I’ve tried these and have now stopped as they gave me awful stomach ache. C...
p
paul bristow
trustpilot.com
Sep 30, 2025
I have used them for many years
I have used them for many years, every year their prices increase, often ahead of the rate of inflation. Whilst their packaging has improved the seal...
B
Barry Trowbridge
trustpilot.com
Sep 30, 2025
Really poor site
I've ordered a ton of times from these people in the past however they have made ordering now impossible. I'm logged in to my account and attempting t...
Conclusion
Customer reviews indicate Just Vitamins is generally seen as a reliable supplier of effective supplements with notably responsive customer service and dependable delivery. Common positives include long‑term product effectiveness and helpful telephone support. Recurrent consumer concerns are price increases, recent changes to pack sizes or subscription purchasing, and occasional website or returns handling problems. Prospective buyers should check subscription settings before ordering, inspect packaging on arrival, and contact customer service promptly if issues arise.