Many customers praise the helpful in-store team and fast order fulfilment. Reviews often describe online ordering as quick and easy. Several mention poor follow-up after ordering, including refund requests that went unanswered and parcels that never arrived. A few also report receiving the wrong item or products that arrived damaged or from old stock.
Examples from available reviews (Dec 2021 – Feb 2026).
Pharmacist helped elderly mother-in-law and contacted the clinic.
“Pharmacist at Rowlands Middlewich superb Sabrina”
Ordering was quick and easy and delivery arrived in two days.
“Quick and easy to order.”
Parcel marked delivered but wasn't received; refund requests ignored.
“Have emailed twice to request a refund and called multiple times, no response.”
Received old-stock deodorant with a defective spray button.
“almost impossible to press down.”
Customers often mention helpful pharmacists and attentive counter staff. Some reviews name specific team members and describe hands-on clinical support, including help for vulnerable customers. Many also note quick service when visiting in person.
Buyers who received their orders often call the prices competitive and good value. One reviewer linked the low price to slower customer-service replies after a delivery problem. Overall, price feedback is positive, with occasional caveats tied to order issues.
Most reviews describe an easy online ordering process and fast delivery. One clear example mentions a wrong product image that led to the wrong item being sent. Smooth checkout and quick arrivals come up frequently.
Several customers say items arrived well packaged and in good condition. At least one review reports an old-stock deodorant that was faulty and did not work properly. Quality complaints appear, but they are fewer than the positive product comments.
Multiple reviews describe poor follow-up after purchase: unanswered emails, ignored refund requests, and parcels later marked as lost. One reviewer said no confirmation email arrived even though the delivery did. Communication problems form a major negative theme.
Feedback splits between strong ratings for staff and speed, and weak ratings for delivery handling and customer support. Many five-star reviews highlight service quality and fast fulfilment. Several one-star reviews describe unresolved delivery problems, missing refunds, and product mistakes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Pharmacist helped elderly mother-in-law and contacted the clinic.
“Pharmacist at Rowlands Middlewich superb Sabrina”
Carlton Hill Chemist staff provided wonderful, helpful service.
“wonderful staff great service”
Independent chemist provided excellent service during COVID and afterwards.
“A brilliant little chemist”
Website showed wrong product image leading to incorrect item delivery.
“got the wrong 28 saline sprays !!!”
Provided great service for customers heading to Ukraine.
“Great service all heading off to Ukraine 🇺🇦”
Ordering was quick and easy and delivery arrived in two days.
“Quick and easy to order.”
Good pricing, though customer service was slow after delivery failure.
“Good price.”
Reviewer expresses ongoing satisfaction with the service provided.
“you offer a undeniably good service!”
Received incorrect items and received no response or refund.
“Got the wrong items and never received a response or refund”
Shampoo ordered easily and delivered sooner than estimated.
“delivered very quickly, actually before the estimated time of arrival.”
Fast service with well-priced, extensive product range.
“Excellent speedy service.”
Reviewer reports that the service was fast.
“Fast service...”
Order arrived sooner than expected and had a great price.
“Order arrived much quicker than expected.”
Parcel marked delivered but wasn't received; refund requests ignored.
“Have emailed twice to request a refund and called multiple times, no response.”
No parcel updates; later informed it was lost in transit.
“the parcel got lost in transit.”
Reviewer found the transaction easy and straightforward.
“Easy transaction”
Did not receive confirmation email but products arrived fairly quickly.
“I never received a confirmation email”
Order arrived very quickly and was well packaged.
“My order came super quick and was well packaged.”
Delivery was good and the product was great.
“Good delivery and great product”
No communication after ordering; only responded after refund threat.
“I had no communication at all after I placed my order.”
Received old-stock deodorant with a defective spray button.
“almost impossible to press down.”
Parcel not received and customer service failed to resolve delivery issues.
“Do not use this company or prepare to be out of pocket if you do!!!”
My business is a small one that is failing, and I needed a breast pump as soon as possible. My husband is also working long hours, and my baby needs to be fed.
Because I had to work full-time, I didn't have time to look for what I needed.
I was immediately impressed with how easy it was to explore the website, how many alternatives there were, and how reasonable the costs were as well.
I'm overjoyed with my MAM Manual Breast Pump, which I purchased recently.
It's so simple to use that I've been using it on a daily basis ever since I received it.
It is also simple to clean and comes with a storage compartment.
This product would be highly recommended to a friend of mine.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chemist is a pharmacy retailer supplying prescription medicines, over-the-counter treatments, and health and beauty products. Customers can order online and collect or use local pharmacies for dispensing. Registered pharmacists dispense medicines and advise on safe use. The website provides product details, dosage guidance, and warnings, and offers home delivery across the UK.