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We Collect & Analyse Reviews

Chemist
Experiences & Reviews

Chemist is presented to consumers as a retail pharmacy brand with an online store offering medicines, babycare, personal care and health products. People searching reviews typically want clarity on delivery speed, product authenticity, pricing and customer support; this summary focuses on those practical factors to help informed purchasing decisions.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 30d
Overall Rating
3.5

Our Analysis

🎯

Service quality

Several reviews praise prompt delivery and helpful staff; multiple others report slow or absent responses after delivery problems.

Share
25%
Mixed
💰

Value for money

Multiple customers cite competitive prices and occasional good deals; some note high delivery charges reduced perceived value.

Share
8%
Strong
⚡

User experience

Many reviewers report the website and ordering process as quick and easy, though a few mention incorrect images or missing confirmation emails.

Share
10%
Strong
🔧

Product quality

Most product remarks are positive—items described as well packaged and as expected—but there are isolated reports of wrong, old or faulty goods.

Share
11%
Mixed
📞

Communication

A recurring concern is poor communication: delayed or missing email replies and unreturned calls during lost‑parcel or refund situations.

Share
13%
Weak
⭐

Overall experience

Overall feedback is mixed: many positive reports about delivery speed and product fit, while a notable portion experienced delivery failures or unresponsive support.

Share
33%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Angela
trustpilot.com Sep 30, 2025

Monarch Independent Chemist

Monarch Independent Chemist Coventry Canley A brilliant little chemist which kept my husband and I going through COVID and onwards. I'm writing this...

P
Philharmonic
trustpilot.com Sep 30, 2025

Had the wrong picture showing on the…

Had the wrong picture showing on the web site when I ordered so got the wrong...

H
Helen
trustpilot.com Sep 30, 2025

Great service all heading off to…

Great service all hea...

C
Colin Gilbert
trustpilot.com Sep 30, 2025

Quick and easy to order

Quick and easy to order....

A
Andrew
trustpilot.com Sep 30, 2025

Reliable and good price

Good price. Customer service slow after courier failed to deliver the first order. S...

N
Noel M Howard
trustpilot.com Sep 30, 2025

As I keep reminding you

As I keep reminding you, you offer a undeniably good...

N
Nadine Kuehl
trustpilot.com Sep 30, 2025

Got the wrong items and never received…

Got the wrong items and never...

L
Lesley Robinson
trustpilot.com Sep 30, 2025

The shampoo was very easy to order

The shampoo was very easy to order from the website and delivered very quickly, actual...

F
Fiona
trustpilot.com Sep 30, 2025

Excellent speedy service

Excellent speedy service. Well priced e...

M
Maxine Sugars
trustpilot.com Sep 30, 2025

Fast service...

...

C
Chris
trustpilot.com Sep 30, 2025

Order arrived much quicker than…

Order arrived much quicker t...

K
Katie Thilthorpe
trustpilot.com Sep 30, 2025

Tracking says delivered.

Item shows as delivered. However, this was not the case. As I needed the item I bought an...

V
Valentina
trustpilot.com Sep 30, 2025

Never received any updates about my…

Never received any updates about my parcel, when I enquired about it, I received a reply several d...

J
Jennifer Britten
trustpilot.com Sep 30, 2025

Easy transaction

...

g
gemma
trustpilot.com Sep 30, 2025

1 star less

1 star less because I never received a confirmation email w...

M
Mary Johnson
trustpilot.com Sep 30, 2025

My order came super quick and was well…

My order came super quic...

D
Debbie Riley
trustpilot.com Sep 30, 2025

Good delivery and great product

Good delivery a...

L
LMB
trustpilot.com Sep 30, 2025

Not impressed

I had no communication at all after I placed my order. I tried telephoning but only ever got through to a generic ansaphone greeting with no mention o...

J
John richards
trustpilot.com Sep 30, 2025

Dodgy old spice.

The old spice whitewater deodorant was old stock according to the manufacturer a...

D
David Millar
trustpilot.com Sep 30, 2025

Terrible Experience!

This retailer accepted an order and the delivery fee was almost more expensive than the product. Delivery was stated as being via Royal Mail 48hr trac...

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Conclusion

Customer feedback for Chemist shows many shoppers find ordering straightforward, deliveries fast and prices competitive. However, reviews also highlight recurring issues with communication—especially around lost parcels, incorrect items and refund responses—and occasional product quality problems (wrong or old stock). If you plan to buy, keep order confirmations and tracking details, and check product descriptions and images carefully. For higher‑value or time‑critical items, consider contacting support pre‑purchase or choosing sellers with verified contact responsiveness.