Many reviewers mention fast dispatch, next-day delivery, and a straightforward online ordering process. Customers often point to competitive prices and a broad product range. A clear set of complaints focuses on cancelled orders, slow processing, and misdeliveries that disrupted access to medication.
Examples from available reviews (Nov 2021 – Feb 2026).
Prescription orders go through smoothly and dispatch in reasonable time.
“My order goes through smoothly and is dispatched in a reasonable time.”
Good service, competitive prices, and quick delivery.
“Always have good service, items are competitively priced and arrive quickly.”
Order was cancelled after more than two weeks' wait.
“Over 2 weeks from my order they have cancelled.”
Company shared personal payment details with a third party.
“This company shared my personal payment details with a third party.”
Many comments praise quick dispatch, dependable repeat prescriptions, and deliveries that arrive on time. Another noticeable group describes processing breakdowns, cancelled orders, and misdeliveries, with staff not fixing the problem.
Reviewers often mention competitive pricing, decent offers, and occasional free delivery. Few comments criticise price; when value is questioned, it is tied to refunds left unresolved rather than the cost itself.
Users say the website is easy to navigate, with a quick, simple checkout. First-time customers repeatedly describe the ordering process as positive and straightforward.
Customers report orders arrive well packed and as described, including medical supplies and testing strips. Positive reviews highlight good stock availability and items arriving in good condition; clear product defects are rare.
Several reviewers describe thorough consultations and staff who reassure them during medication assessments. Others report major communication problems: no response after repeated contact, payment details shared with third parties, and refund or replacement requests left unresolved.
Reviews split sharply: many five-star accounts focus on speed and value, while severe one-star complaints centre on cancellations, delivery failures, and data handling. This contrast shows up across topics and shapes the overall impression.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delay processing exemption led to medication not being dispatched.
“Chemist 4 U has yet to dispatch this medication”
Order was cancelled after more than two weeks' wait.
“Over 2 weeks from my order they have cancelled.”
Processing delays left reviewer without urgently needed medication.
“leaving me without the essential medication I urgently need.”
First-time user was definitely impressed.
“First time using Chemist 4U and definitely impressed.”
Item misdelivered and company declined refund or replacement.
“item was misdelivered to another, unidentifiable property”
Reviewer had an absolutely terrible ordering experience.
“Absolute terrible time ordering from these.”
Company shared personal payment details with a third party.
“This company shared my personal payment details with a third party.”
Multiple contact attempts received no reply; order location unknown weeks later.
“NO ONE ever got back in touch”
Company told customer there was nothing they could do after misdelivery.
“there is nothing they can do”
Company sent a different product and failed to refund or respond.
“They sent Senease which is a different product.”
Hi, I would like to leave a negative review on the bad customer service of Chemist 4 U. I have just bought Abidec Immune Support - 7.5ml from the store outlet outletstore-uk.com recently and was highly disappointed with the daily use of Abidec Immune Immune Support Vitamin A Acetate 15mg. I am not likely to buy anything from your outlet again, as it seems like you are cheating people with fake products by offering low quality products like Abidec Immune Support - 7.5m. You should not buy Abidec Immune Support from Chemist 4 U. I have been using this product for last few months and have been very disappointed with its results
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chemist 4 U is an online pharmacy serving customers across the United Kingdom. Its website lists prescription medicines, over-the-counter products, and other health supplies. Customers order online and choose home delivery. The site includes product pages, order tracking, and ways to contact the pharmacy for support.