Many customers describe booking and fulfilment going wrong, with missed appointments, incorrect tyres, and slow refunds. A large group of reviews points to customer service that doesn’t respond and tyre changes made without notice. A smaller set praises punctual mobile fitters and good value. Several reviewers also report wheel damage and tyres fitted incorrectly.
Examples from available reviews (Nov 2013 – Mar 2026).
Company takes payment before confirming stock and couldn't source tyres.
“They take your money then go and try to find the tyres.”
Mobile fitter damaged all four alloy wheels and customer service ignored complaint.
“he managed to damage all four of the alloy wheels”
Ordered tyres were silently swapped for cheaper ones and refund delayed.
“I ordered some good tyres, but in 2 days I got a confirmation email where the tyres were different from what I ordered.”
Polite fitter rang ahead and fitted two tyres promptly at home.
“He was very polite and fitted 2 tyres within half hour.”
Booking and fulfilment problems come up often. Reviewers mention no-shows, cancelled fittings, garages not having the ordered tyres, and fitters installing the wrong or older tyres. A minority describe mobile fitters arriving on time, behaving politely, and sometimes providing free upgrades or completing fittings as scheduled.
Some reviews describe advertised prices increasing between visits and extra charges added at fitting centres. Several customers say the company took payment before confirming stock, then applied replacements or added costs. Even so, a number of reviews mention real savings and low-cost fittings that went smoothly.
Reviewers say the website lists tyres as available when they are out of stock and takes payment before confirming availability. Many describe long phone waits, repeated rebooking, and time lost due to late or missed appointments. A few report an easy online purchase and quick local fitting arranged at short notice.
Fewer reviews focus on tyre condition, but the complaints still appear. Examples include tread cracking soon after purchase, punctures shortly after fitting, and tyres that were older than expected. Some of these issues are reported alongside fitting mistakes or the wrong tyres being installed.
Many reviewers mention emails going unanswered, price guarantee claims being ignored, and refunds arriving late or not at all. Several say tyres were swapped without their consent and that nobody called back after missed appointments. A small number note that customer service eventually sorted out delivery delays.
Reviews split sharply between poor fulfilment and smooth, on-time fittings. Many low ratings focus on broken bookings, refunds that never get resolved, and occasional wheel damage. Several high ratings highlight fast mobile fitting and cost savings, creating a strong contrast in overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (14) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Stock issues led to replacement offer, refund delay, and extra costs.
“Now waiting for refund and have to order elsewhere”
Wrong tyres delivered, then missing tyres and long waits on calls.
“When they where delivered to the garage for fitting we found out they where the wrong Tyre.”
Tyres were out of stock and replacements were offered by text.
“out of stock, but similar ones would be fit.”
Fitters overtightened metal dust caps causing them to get stuck and extra cost.
“they tightened to much which as resulted in them getting stuck”
Unexpected charge for moving wheels, felt overcharged by fitting centre.
“Tyre Shopper failed to advise that it fitting centres charge for moving wheels on your car.”
My dad was dubious about ordering Bridgestone Potenza RE030 Tyres online after he failed to receive a purchase he had made from another company. I however convinced him to take another risk and shop at Tyre shopper . He finally agreed and he was happy that he did not lose his money. The customer care service offered help and he was able to choose the best tyres. However, the delay got him worried, so we had to contact the company’s customer care rep. He was so apologetic that they did notify us of the delay and promised that after two days , the tyres would be delivered. On the second day, the delivery guys came. They were kind and the tyres were in good condition. It is six months now and we are really enjoying our ride. My dad keeps saying that he will buy from you again and again.
Tyres out of stock, offered costly alternatives and slow refund process.
“they have an issue with stock and offered me alternatives with additional costs”
Saved money and received local fitting service at short notice.
“saved me money and also offered a local service at a short notice.”
Order booked but tyres not received on appointment day; unreliable service.
“on the day of my app , was told they haven’t received the tyres yet.”
Payment taken, replacements offered were lower quality and refund is pending.
“now waiting for PayPal to refund me money that should never have been taken in the first place.”
Easy transaction, good price and fitting went without problems.
“Great price on cheap tyres.”
Avon tyres advertised were not in stock, forced to buy more expensive alternatives.
“ordered and paid for a set of Avon tyres advertised on tyre shopper which where not even in stock”
Tyres failed to arrive for fitting twice and customer service was unresponsive.
“Couldn't get answer from customer services.”
Garage was sent the wrong Michelin tyres instead of ordered Goodyears.
“Tyreshoper had sent 4 Michelin tyres”
Travelled to fitting centre; tyres unavailable and offered inferior replacements.
“went 50 miles to have them fitted and they didn't have them”
Company takes payment before confirming stock and couldn't source tyres.
“They take your money then go and try to find the tyres.”
Company charged but did not stock listed tyres and could not source them.
“They take your money then go and try to find the tyres.”
Defective tyres sent and the company has been unresponsive for many months.
“they keep me uninformed, unpaid etc for 252 days.”
Received a puncture four days after fitting tyres with a lifetime guarantee.
“I got a puncture.”
Customer service delays caused the reviewer to buy elsewhere despite prior loyalty.
“After 12 days Tyreshopper responded with a matching price offer - but too late”
Tyre punctured and garage advised contacting Tyre Shopper about guarantee replacement.
“she would have to contact Tyre Shopper regarding the guarantee”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tyre Shopper is a UK online tyre retailer and booking platform. Customers search by vehicle registration or tyre size to compare tyre models, load index, and speed rating. They can buy online, choose delivery to partner garages or mobile fitters, and book fitting appointments. Tyre Shopper takes payment and sends order confirmation plus fitting details for partner centres and mobile technicians.