Reviews Analysed
21
We Collect & Analyse Reviews
Onto
Experiences & Reviews
Onto was a UK-based electric vehicle subscription provider offering monthly access to electric cars as an alternative to ownership. Services were typically managed online and included vehicle delivery and collection, a subscription account, and operational support for charging and vehicle administration.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
18d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers report service breakdowns: missed or delayed collections, cancelled bookings, abrupt policy changes and difficult dispute resolutions after administration began.
Share
Weak
24%
💰
Value for money
Frequent complaints about steep, disputed end‑of‑subscription charges, rising subscription prices and withheld refunds creating significant customer cost concerns.
Share
Weak
20%
⚡
User experience
Users report operational and digital issues: inaccessible charging cards, booking failures, unclear inspection reports and delays in return logistics affecting everyday use.
Share
Weak
9%
🔧
Product quality
A small number of reviews describe vehicle or hardware faults, notably tracker problems that drained batteries or impaired vehicle operation and safety.
Share
Weak
2%
📞
Communication
Widespread reports of unresponsive support, delayed or threatening correspondence, and poor handling of complaints, refunds and solicitor or debt collection notices.
Share
Weak
21%
⭐
Overall experience
Overall impressions are predominantly negative, centred on billing disputes, poor support and stressful vehicle returns, with a few early positive onboarding notes.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
RENAULT ZOE ZE50
"After many years of using my manual Volkswagen, I decided to get an electric car. This would save me some dollars of fuel. I had no idea where to purchase one or how to operate them thanks to the internet that at the comfort of your room you can search anything anywhere. That's how I found Onto. I was so excited that I almost shouted “I got it”. Their website provided all the information I wanted. I also contacted the customer care support that answered all my questions. They were professional and I really liked it and I was convinced I was making the right decision. After a few days we completed the transactions and my Electric vehicle was shipped within 5 days. It is easy to operate, saves resources and it is environmentally friendly. I no longer need to worry about fueling costs."
Zachary Finn
Collected.reviews
Nov 30, 2021
Featured for: Early positive onboarding experience
Administration period extension.
"Sadly, the court has granted them permission to extend their administration period for another year. Why the court granted this I have no idea, but I..."
TheHonestPrussian
Trustpilot
Sep 30, 2025
Featured for: Administration and governance criticism
Extortionate charges for small scratches upon termination
"They heavily sting departing customers with unfair charges for supposed damages. Small scratches and dents that can be easily and cheaply repaired or..."
K D
Trustpilot
Sep 30, 2025
Featured for: Disputed damage charges evidence issues
A litany of errors
"A litany of customer service, billing and vehicle issues made Onto pretty much exactly the opposite of what they claimed to be, for me. A combination..."
Dan M
Trustpilot
Sep 30, 2025
Featured for: Tracker failure and safety concern
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Caltonium
trustpilot.com
Sep 30, 2025
Very sad
Very sad. I was with them for years and paid on time and regularly upgraded and swapped and one day they brought in credit checks a...
T
TheHonestPrussian
trustpilot.com
Sep 30, 2025
Administration period extension.
Sadly, the court has granted them permission to extend their administration period for another year. Why the court granted this I have no idea, but I...
R
Raghad
trustpilot.com
Sep 30, 2025
Don’t ever think about using ONTO
Don’t ever think about using ONTO. They are literal scamming thieves. So many points I could mention and go on about but to sum it up. Like previous r...
K
K D
trustpilot.com
Sep 30, 2025
Extortionate charges for small scratches upon termination
They heavily sting departing customers with unfair charges for supposed damages. Small scratches and dents that can be easily and cheaply repaired or...
C
Cherie Salami
trustpilot.com
Sep 30, 2025
Onto Customers be warned of being ripped off by damage report!
Car was returned back 3 weeks ago and they have emailed me a blurred report of small marks to the car costing over £1000! Be warned they are trying to...
R
Roberto del Cano
trustpilot.com
Sep 30, 2025
Ludicrous repairs report
Recently I cancelled my subscription -as they keep increasing the monthly cost-, and returned the car two weeks ago. Just today - I got the damage rep...
J
Jonathan Hammond
trustpilot.com
Sep 30, 2025
Fabricated damage twice with no…
Fabricated damage twice with no photographic evidence and took costs without my consent! Avoid this company as it’s in administration and the suits ar...
R
Rehan Ahmed
trustpilot.com
Sep 30, 2025
Once a great company, now one of the worst
Once a great company, now should be avoided at all costs. The customer service is completely non-existent now the company has gone into administration...
M
Michael Frost
trustpilot.com
Sep 30, 2025
Really bad company
Really bad company, card system went down for 1 week cost me over £100 they said they would refund. over three months...
e
elena riahi
trustpilot.com
Sep 30, 2025
Tread with caution
Tread with caution. They really get you when you return the car. Honestly they take complete advantage of you when you return the car. I had the car f...
D
DontuseONTO
trustpilot.com
Sep 30, 2025
Avoid at all cost!!
I would have given this company zero starts if I could. They are bankrupt and are charging customers fraudulently for unsubstantiated cost...
D
Dan M
trustpilot.com
Sep 30, 2025
A litany of errors
A litany of customer service, billing and vehicle issues made Onto pretty much exactly the opposite of what they claimed to be, for me. A combination...
C
Customer
trustpilot.com
Sep 30, 2025
Don’t use this company stay clear!!
Don’t use this company, they’re very unreasonable. I rented my car for over 2 years, I looked after the car like it was my baby. They kept putting the...
H
Hazymeysey
trustpilot.com
Sep 30, 2025
Zero Rating
This would be a zero rating if that was possible. I’ve just had my latest issue with Onto - car broke down 27th Feb and needed recovery. First repair...
R
Rodrigo Oop
trustpilot.com
Sep 30, 2025
I advise you don’t use Onto unless you…
I advise you don’t use Onto unless you want to be overcharged when the car is returned, they charged me over £1000 for “damages” after having the car...
J
Jimmy Jimmy
trustpilot.com
Sep 30, 2025
Awful experience from a loyal customer.....
Another customer here that doesnt normally write reviews but felt the need on this occasion..... Initially with Evezy which then became ONTO. All fair...
A
Andy
trustpilot.com
Sep 30, 2025
Stay away from onto
Not one to normally write a review, even if I’ve had a bad experience as I believe that people can make mistakes and companies sometimes deserve the b...
c
customer
trustpilot.com
Sep 30, 2025
Customer until this month. Onto Fails Customers
A customer of Onto until recently and for 2 years. When there is an issue or problem, it is made worse by Onto. THEY ARE STILL IN ADMINISTRATION. They...
C
Christine Hall
trustpilot.com
Sep 30, 2025
Previously happy but unfairly charged for damages
Prior to handing my car back I was very happy with Onto and had my car for 2 and a half years. I handed my car back in immaculate condition. They char...
M
MatG
trustpilot.com
Sep 30, 2025
Great for the two years I had a car
Great for the two years I had a car. Suited me but my opinion soured when they asked for it back (due to them going into administration). They said th...
Conclusion
The reviews analysed show recurring, concrete problems around end‑of‑subscription processes: many customers report large, disputed damage fees, blurred or incomplete inspection evidence and slow or non‑existent responses from support teams. Operational failures are also cited, including disabled charging cards, missed collections and isolated vehicle or tracker faults. Consumers considering Onto should document vehicle condition thoroughly (time‑stamped photos), keep all written communications and request copies of inspection reports on return. If charged, escalate the dispute through industry bodies (for example BVRLA) or pursue small claims when appropriate, and compare alternative EV subscription providers before committing.