Reviews focus on disputed damage claims and exit charges, plus account access and billing actions customers said came without warning. Several people describe no replies or threatening messages during the administration period. One review stands out for a smooth online purchase and helpful support.
Examples from available reviews (Nov 2021 – Mar 2026).
Charged over £1000 for alleged damages and other unreasonable fees.
“they charged me over £1000 for “damages””
Vehicle tracking hardware and poor service caused dangerous lock-in incident.
“left me and my wife locked in our rapidly warming car with no fresh air or power for 30 minutes”
Disabled charging cards left reviewer stranded, then charged undisclosed collection fees.
“it was Onto that disabled the card leaving me stranded”
Helpful website and customer service enabled a quick, satisfactory electric car purchase.
“I also contacted the customer care support that answered all my questions.”
Service complaints come up often. Reviewers describe losing car access after credit checks, charging cards being switched off and leaving them stranded, and long repair delays without a courtesy car. Some also link tracker-related battery drain to service disruptions. Positive service feedback is rare.
Many reviews centre on value and disputed damage or exit bills. Examples include charges described as over £1000, a £1500 bill, a £445 + VAT claim, and smaller fees such as £275 and £366 for scuffs. One reviewer said a disputed fee was dropped, but that type of outcome is uncommon.
Several reviewers point to corporate instability, including a court-approved extension of the administration period and changes to terms and conditions. Those experiences led some to warn others and describe a loss of trust. Positive user experiences appear only rarely.
Fewer reviews focus on product quality, but the issues described are serious. One reviewer said the tracking unit failed and left people locked inside a warming car for around 30 minutes. Others connect tracker faults with battery drain and wider service problems.
Many reviews describe communication problems, including customer service not responding during administration and promised refunds not arriving after a card-system outage. Several also mention threatening legal letters, solicitor notices, or CCJ threats linked to collection fees. These messages often pushed disputes further.
Overall, reviews contrast repeated complaints about charges, service, and poor contact with one account of an efficient online purchase and helpful support. Most entries describe negative outcomes tied to fees, access, or communication. Positive experiences are isolated.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (1) · Quotes shortened · As of: March 2026
Company blocked my vehicle access after new credit checks.
“blocked me from getting a vehicle because of a ccj.”
Administration was extended and reviewer criticises company's governance.
“the court has granted them permission to extend their administration period for another year.”
Customer alleges fraudulent charges and harassment after subscription end.
“They are literal scamming thieves.”
Company charged excessive fees for minor damages with unclear evidence.
“They heavily sting departing customers with unfair charges for supposed damages.”
Blurred damage report demanded over £1000 for minor marks.
“blurred report of small marks to the car costing over £1000!”
Received a disputed, poorly evidenced damage bill later dropped.
“ONTO is claiming a sum of £445 +VAT in damages”
Company claimed fabricated damages twice and charged disputed fees.
“Fabricated damage twice with no photographic evidence”
Customer service unresponsive and threatening repossession during administration.
“The customer service is completely non-existent now the company has gone into administration.”
Card system failure caused costs; promised refund mostly not received.
“card system went down for 1 week cost me over £100 they said they would refund.”
Received large return charges and repeated admin fees; service issues.
“I have received a £1500 bill.”
Company allegedly bankrupt and charging customers fraudulently.
“They are bankrupt and are charging customers fraudulently”
Vehicle tracking hardware and poor service caused dangerous lock-in incident.
“left me and my wife locked in our rapidly warming car with no fresh air or power for 30 minutes”
Subscription price rises and unfair £275 charge for minor wheel scratches.
“they're charging me £275 for it.”
Prolonged repair delays, no courtesy car, faulty tracker caused major stress.
“the Onto tracker was draining the battery”
Charged over £1000 for alleged damages and other unreasonable fees.
“they charged me over £1000 for “damages””
Loyal customer ignored and threatened with CCJ over undisclosed collection fees.
“legal letters threating CCJ for collection fees”
Reviewer warns others due to persistent issues and poor management response.
“They Constantly change the terms and conditions.”
Disabled charging cards left reviewer stranded, then charged undisclosed collection fees.
“it was Onto that disabled the card leaving me stranded”
Previously satisfied but charged £366 for minor alloy scuffs deemed unfair.
“They charged me £366 for damage to alloys”
After returning car, paid excess but received threatening solicitor letter regardless.
“They then sent me a threatening solicitor letter.”
After many years of using my manual Volkswagen, I decided to get an electric car. This would save me some dollars of fuel. I had no idea where to purchase one or how to operate them thanks to the internet that at the comfort of your room you can search anything anywhere. That's how I found Onto. I was so excited that I almost shouted “I got it”. Their website provided all the information I wanted. I also contacted the customer care support that answered all my questions. They were professional and I really liked it and I was convinced I was making the right decision. After a few days we completed the transactions and my Electric vehicle was shipped within 5 days. It is easy to operate, saves resources and it is environmentally friendly. I no longer need to worry about fueling costs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Onto runs an electric vehicle subscription service in the UK. It provides electric cars on monthly plans that usually include insurance and maintenance. Subscriptions often come with a charging card and a mobile app to find chargers and start charging sessions. Onto installs telematics in its cars for tracking and diagnostics, and it provides online account tools and customer support channels.