Reviews Analysed
20
We Collect & Analyse Reviews
Motoring Assistance
Experiences & Reviews
Motoring Assistance offers breakdown cover and roadside support via membership plans. Customers commonly sign up or renew online, obtain annual quotes and request on‑road help such as recovery or mechanical assistance. When researching this provider, reviewers typically evaluate response times, communication (including tracking and call updates), pricing and the ease of policy management. Check policy terms, auto‑renewal options and contact channels before purchasing.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers report fast, polite roadside help; mechanics often arrive within quoted timeframes and resolve problems efficiently on site.
Share
Strong
20%
💰
Value for money
Many reviewers describe competitive quotes and reasonable annual fees; a small number expect loyalty discounts or express pricing concerns.
Share
Strong
15%
⚡
User experience
Multiple reviewers found online sign‑up, enrolment and renewals quick and straightforward, with an easy‑to‑navigate website and minimal delays.
Share
Strong
24%
🔧
Product quality
No reviews explicitly comment on product or equipment quality (for example vehicle parts or supplied hardware), so there is insufficient data to judge.
Share
Mixed
0%
📞
Communication
Customers note useful updates, tracking and courteous agents; one reviewer reported slow replies and trouble confirming an auto‑renewal change.
Share
Strong
15%
⭐
Overall experience
Most reviewers recommend the company after prompt, helpful recoveries and smooth onboarding; isolated complaints relate to contact and renewal handling.
Share
Strong
27%
Our Independent Methodology
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Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Signing up was very easy
"Signing up was very easy, a..."
IVOR GIBSON
Trustpilot
Sep 30, 2025
Featured for: Easy sign-up and fair price
Really helpful driver
"Really helpful driver. Telephoned to say he was on his way and t..."
Janice
Trustpilot
Sep 30, 2025
Featured for: Driver called, punctual, courteous
Difficult to contact
"Have been with company for about 4 years. Luckily have never had to call them out. When renewing my contract I noticed they had added automatic renewa..."
Tracey Higginson
Trustpilot
Sep 30, 2025
Featured for: Complaint about contact and renewal
1 Quick response,
"1. I was impressed with prompt reply and dispatch of breakdown truck 2. Good that truck’s..."
Nigel Evans
Trustpilot
Sep 30, 2025
Featured for: Prompt dispatch with tracking info
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
I
IVOR GIBSON
trustpilot.com
Sep 30, 2025
Signing up was very easy
Signing up was very easy, a...
G
Gail Amos
trustpilot.com
Sep 30, 2025
Very easy to set up
Very easy to set up and the annual fee was extremely good. Hoping I do not have to ask for as...
M
Mr Leslie Mann
trustpilot.com
Sep 30, 2025
I found the experience of joining…
I found the experience of joining Motoring Assistance simple and straightforward. I hav...
M
Matthew Petrie
trustpilot.com
Sep 30, 2025
Easy
Easy to sort and cheaper tha...
J
Janice
trustpilot.com
Sep 30, 2025
Really helpful driver
Really helpful driver. Telephoned to say he was on his way and t...
D
Debra Hanson
trustpilot.com
Sep 30, 2025
Excellent was easy to renew policy
Excellent was eas...
M
Mr Richard Buckland
trustpilot.com
Sep 30, 2025
Agent was helpful
...
M
Mr david brown
trustpilot.com
Sep 30, 2025
Would recomend to others.
Very happy with the quote that i got and the...
J
Julie Bines
trustpilot.com
Sep 30, 2025
Quick and easy to enrol
...
K
Kay Parker
trustpilot.com
Sep 30, 2025
Easy to renew.
...
N
Nigel Evans
trustpilot.com
Sep 30, 2025
1 Quick response,
1. I was impressed with prompt reply and dispatch of breakdown truck 2. Good that truck’s...
R
R.Done.
trustpilot.com
Sep 30, 2025
Pleasant well mannered mechanic
Arrived quickly, very...
C
Customer
trustpilot.com
Sep 30, 2025
Recommend to women who drive alone.
As a woman driving alone it was very stressful breaking down. However it was simple to report my breakdown and had a prompt...
H
Heather harrison
trustpilot.com
Sep 30, 2025
New customer and website easy to…
New customer and web...
p
paul sewell
trustpilot.com
Sep 30, 2025
Good price
Good price I've not had a bre...
M
Mrs Roberts
trustpilot.com
Sep 30, 2025
Great service
The service was brilliant. The mechanic came within the time frame & solved the probl...
T
Tracey Higginson
trustpilot.com
Sep 30, 2025
Difficult to contact
Have been with company for about 4 years. Luckily have never had to call them out. When renewing my contract I noticed they had added automatic renewa...
S
S milescustomer
trustpilot.com
Sep 30, 2025
Very easy to sine up no waiting days…
Very easy to sine up no...
M
Mrs Christodoulou
trustpilot.com
Sep 30, 2025
Excellent service when my car wouldn’t…
Excellent service when my car...
J
J Woodward
trustpilot.com
Sep 30, 2025
Stuck in gear
Excellent-I always reverse park and went to do a little shopping and couldn't get out of reverse. A very pleasant young man arrived in very reasonable...
Conclusion
Reviewers consistently praise Motoring Assistance for simple online sign‑up, competitive pricing and reliable on‑road support: mechanics are frequently described as punctual and effective. Communication features such as call updates and tracking are highlighted positively, improving customer confidence during breakdowns. There is a single, recurring complaint about difficulty contacting the company and an unwanted automatic renewal; prospective customers should check renewal settings and how to get confirmation of changes. If easy enrolment, value and responsive recovery are priorities, these reviews suggest the provider often delivers, but verify policy details and contact processes before purchasing.