Many reviewers describe repeated pickup delays and long waits. Several customers say extra charges appeared at drop-off or were deducted from refunds without warning. Multiple accounts mention cars coming back dirty, damaged, or with items missing. One review notes an on-time, professional shuttle and a returned item, which stands out as rare.
Examples from available reviews (Dec 2021 – Mar 2026).
Car collection was delayed 3.5 hours with poor customer service.
“We have just waited 3.5 hours for our car to be dropped back.”
Booking price excluded an undisclosed £15 parking charge.
“an additional £15”
Car was rifled, items were missing and vehicle returned filthy with drug paraphernalia.
“My phone and money upon return of my car was missing”
Prompt and professional shuttle service with friendly driver and returned lost item.
“Their customer service tis really professional.”
Most complaints focus on delays. Reviewers mention waits ranging from under an hour to several hours, late-night returns, and missed meet-and-greet arrangements. One review praises quick pickup and professional staff, but it reads as a one-off.
Extra charges come up repeatedly. Customers describe undisclosed parking or admin fees added at collection or during cancellations. Only a few reviews suggest pricing was clearly explained.
Some reviewers say meet-and-greet plans fell apart and they were sent to remote or poorly lit locations. Several describe shuttle vehicles as dirty and slow. One account mentions police attending the site, pointing to serious incidents in isolated cases.
Car condition problems appear often. Reviewers report vehicles returned filthy, with used needles, screws in tyres, and valuables missing. The complaints cover both damage and alleged theft.
Customers describe rude or unprofessional staff, and agents who refuse responsibility for problems at partner car parks. Multiple reviews mention missing booking paperwork or staff unable to find reservations. One positive review highlights professional customer service, but it is unusual.
Most feedback centres on service breakdowns and issues at vehicle return. A small number of reviews mention punctual service and an item being returned, but they are uncommon, creating a stark split between mostly low-rated experiences and a few higher-rated ones.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Drop-off and staff were delayed, rude and unprofessional.
“Rude and unprofessional”
Car collection was delayed 3.5 hours with poor customer service.
“We have just waited 3.5 hours for our car to be dropped back.”
Booking price excluded an undisclosed £15 parking charge.
“an additional £15”
Booking agent would not resolve partner car park problems and car returned dirty.
“my car absolutely filthy, covered in some dark dirt”
Collections were late and staff demanded extra payment to release the car.
“demand for £20 to release the car”
Meet-and-greet failed, forcing customers to travel to a remote dark location.
“It was extremely unsettling and not the meet and greet service we had paid for!!”
Booking did not include short-stay parking tickets, adding an unexpected £15.
“additional £15 on top of amount charged”
Waited over fifty minutes for car collection at Gatwick.
“Wait for my car at Gatwick after waiting 50 mins already”
Cars allegedly remained in short-stay car park, causing large exit charges.
“neither car had left the short stay car park since dropping off the cars 2 weeks prior”
Return collection was severely delayed and customer service refused responsibility.
“Finally car turned up at about midnight”
Car was returned muddy with no paperwork and suspicious handover.
“my car was returned covered in mud”
Car was rifled, items were missing and vehicle returned filthy with drug paraphernalia.
“My phone and money upon return of my car was missing”
Car returned with used needles and booking details were initially missing.
“used needels in the back of the car”
Driver stole an Apple Watch and the car was returned in poor condition.
“They also STOLE MY APPLEWATCH OUT OF MY GLOVE BOX”
Car park was far from the airport with dirty shuttles and long waits.
“The shuttle buses are a dirty mess.”
Cancellation refund was delayed and undisclosed admin and parking fees were charged.
“decided to charge me a ridiculous £15 for "admin fees”
Car returned filthy and with screws in a tyre causing a puncture.
“one of my tyres came back with 2 screws in”
Company demanded cash fees, were late, and the vehicle smelled of weed.
“They demand £5 cash per person upon drop-off.”
No shuttle arrived, costing a taxi and resulting in long waits.
“ended up with a £30 taxi ride”
Car arrival was delayed over 90 minutes and staff couldn't find the booking.
“I had to wait over one and a half hours at Gatwick North Terminal”
Facility seemed unregulated, staff unresponsive and police were involved on site.
“Police were dealing with other disgruntled customers”
Drivers were rude and customers waited hours with abusive calls and swearing.
“Very rude drivers”
I hired them on the internet the night before I traveled, and I spoke with them only a few minutes before I got to the airport.
The driver was so kind and happy that the journey began in a positive attitude. When we returned, we just had to wait 10 minutes before the driver arrived.
I even forgot about the Spanish handbag I had bought in the United Kingdom, and he was quite responsible for returning it to me undamaged.
Their customer service tis really professional.
I would suggest them to anybody, and I would phone them again to place my booking when I return to the United Kingdom.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mobit Parking is a UK parking operator offering meet-and-greet and off-airport parking. Customers can book and pay online to secure handover and return time slots. The service usually covers vehicle drop-off, secure short- or long-term parking, and customer collection at agreed locations. Bookings and enquiries can be handled by phone or email.