Many customers mention fast, friendly tyre fitting and technicians who are ready to help. Online booking and competitive prices come up often as positives. Several reviews describe poor communication, missed appointments, and billing disputes. Fewer reports mention the wrong tyres being fitted and wheels being damaged during fitting.
Examples from available reviews (Sep 2021 – Mar 2026).
Friendly staff replaced both rear tyres within half an hour same day.
“Both rear tyres replaced in half hour and same day service with the tyres that I wanted”
Paid for a mid-range tyre but was fitted with a budget tyre.
“Paid for a mid-range tyre but a budget one was fitted”
Paid for wheel alignment which couldn't be done and refund not processed.
“I have yet to receive a response to my call and email or any refund.”
Wheel damaged during fitting and staff denied responsibility despite inspections.
“Damage the wheel using a lazy crowbar technique getting the tyres on and denied the damage!!!”
Many reviews describe on-time, efficient fitting, with technicians sorting problems when customers arrive. Several branches get praise for same-day replacements and quick turnaround. A smaller number mention delays, double bookings, or being turned away.
Many customers point to competitive prices and price matching at the counter. Multiple complaints say they were charged more than the online price or had to pay extra at fitting. A smaller group alleges they received lower-grade tyres than they paid for.
Reviewers often like the online booking process and how easy it is to schedule an appointment. In-branch visits are frequently described as organised, with adequate parking and helpful staff. A few users report long waits before their car was taken in.
Several reviews mention careful, knowledgeable fitters and fitting done properly. Specific reports describe the wrong tyre specification, damaged rims, and lost wheel nut keys. These issues appear less often, but customers affected describe them as serious.
Multiple reviewers say they were not warned in advance about stock issues and that calls or emails went unanswered. Several accounts describe staff as abrupt or disengaged when problems come up. Some complaints say promised refunds or warranty work were not completed.
Reviews show a clear split: many very satisfied visits alongside several serious one-star complaints. Positive experiences focus on speed, helpful staff, and smooth booking. Negative experiences focus on poor communication, billing disputes, and occasional damage or incorrect fitting.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Job completed but tyre pressures differed between wheels.
“Done job ok but one wheel had 32psi in other had 35psi”
Kenilworth provided safety-focused, genuine service with great value.
“Amazing genuine service. Safety first and advice with integrity.”
Wheel damaged during fitting and staff denied responsibility despite inspections.
“Damage the wheel using a lazy crowbar technique getting the tyres on and denied the damage!!!”
No tyre available at appointment and reviewer was not informed in advance.
“Turned up to an appointment to have a tyre changed only to find they didn't have the tyre but nobody bothered to tell me in advance and just let me waste my time.”
Leamington branch were very organised and provided excellent customer service.
“Very organised and everything went like clockwork.”
Experienced abrupt, uncooperative staff and refused tyre rotation; unhappy customer.
“Abrupt, arrogant, uncooperative and didn't pay attention.”
Cambridge team spotted a bulge, ordered parts and fitted efficiently.
“Just tyres Cambridge just saved me!”
Potters Bar branch provided organised, professional and friendly service from booking to completion.
“Professional, friendly and comprehensive customer service from Harry.”
Epsom branch lost wheel nut key and customer was not contacted back.
“Epsom branch lost my wheel nut key”
Former employee alleges misconduct, dishonest practices and withheld pay.
“PLEASE DONT TAKE YOUR CAR HERE”
Arrived for a 9:30 appointment but faced double booking and poor workmanship.
“they told me I need to leave the car because they got double booking”
Was charged roughly double the tyres' advertised online price.
“they sold it to me a twice the price advertised online !”
Had a new tyre fitted; staff were friendly and job done well.
“Nice people, job well done.”
Paid in full for advertised tyres but had to pay more.
“i ordered and paid in full”
Staff were polite, gave clear advice and completed fitment and alignment.
“They were all very polite and friendly and advised exactly what they needed to do.”
Discounted website price withdrawn and they increased the price before fitment.
“our supplier have no tyres left at this price”
Appointment time was not honoured and staff were unhelpful and abrupt.
“to be told that they could not fit the tyres at this time”
I recently purchased tyres from Just Tyres and I am extremely satisfied with the experience. The website was easy to navigate, and their wide range of tyre options made it simple to find the perfect fit for my vehicle. The ordering process was smooth, and I received constant updates regarding delivery.
When it came time for installation, the staff at Just Tyres were friendly and knowledgeable. They provided excellent service in a timely manner, ensuring that my new tyres were properly fitted on my vehicle. Despite having over 100 years of experience, they still managed to exceed my expectations.
Overall, I would highly recommend Just Tyres to anyone in need of new tyres. Their expertise and attention to detail are truly unmatched in the industry.
Warranty promise broken; replacement tyre not provided and a charge applied.
“they would replace the tyre if it went flat at any UK branch.”
Garage damaged my wheel rim by hammering and did not apologise.
“my wheel rim was damaged beyond repair”
Staff rescued me after an order error and I would recommend them.
“came to my rescue”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Tyres is a UK tyre retailer and fitting service with local fitting centres. It sells tyres online and lets customers book in-branch fitting appointments. Services typically include tyre fitting, puncture repairs, wheel balancing, and wheel alignment. Customers can book online or by phone, then visit a nearby centre for installation. The business fits a range of tyre sizes for common cars and light commercial vehicles.