Reviews Analysed
6
We Collect & Analyse Reviews
Heathrow Parking
Experiences & Reviews
Heathrow Parking provides car parking services for travellers using London Heathrow Airport. Consumers search for it to compare on-site and off-site parking options, shuttle transfers, automated parking systems and online booking. Review research and checking up-to-date terms (charges, zone rules, and refund policies) helps travellers choose the most suitable product for their trip.
Overview & Key Metrics
Positive Sentiment
17%
Latest Review
19d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Mixed reports: some travellers praise prompt shuttle drivers and clear signage, while several report rude or under‑trained staff and poor customer service.
Share
Weak
19%
💰
Value for money
Some users found booking fees low, but multiple reviewers flagged unexpected charges (ULEZ, drop fees) and refunds for failed services as poor value.
Share
Weak
11%
⚡
User experience
User journeys vary: positive accounts mention easy online booking and signage, while others report broken systems, longer security processes and uncomfortable terminal areas.
Share
Weak
22%
🔧
Product quality
Reports include functioning parking and clear lots for some, but others describe broken PODs, dirty facilities and generally poor upkeep of amenities.
Share
Weak
15%
📞
Communication
Several reviewers highlight lack of pre‑trip information, unclear ULEZ guidance and delayed or terse email replies from customer support.
Share
Weak
11%
⭐
Overall experience
Overall feedback is mixed: one clear positive experience contrasts with multiple reports of frustrating, stressful or disappointing visits.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (July 2022 – September 2025).
Heathrow Airport Parking: A Convenient Travel Option
"I recently had the pleasure of using Heathrow Airport Parking for my travels and was thoroughly impressed with their service. From start to finish, everything was seamless and highly convenient. Booking online was a breeze - I loved that there were no booking or credit card fees, which made it even more affordable than other parking options in the area. Upon arrival at the airport, finding the parking lot was incredibly easy and well-signed. The shuttle service to Terminal 2, where I needed to catch my flight from, was prompt and efficient. The driver helped me load my luggage onto the bus and made sure everyone on board felt safe throughout our short journey. Returning from my trip, I simply hopped back onto the shuttle bus and retrieved my car easily thanks to clear signage in the lot. One thing that stood out to me as particularly impressive was how quickly I got through security upon leaving - this experience marked a stark contrast with many others in various airports where long lines can be expected when returning home. Overall, I must say that using Heathrow Airport Parking enhanced my travel experience significantly! If you're looking for an affordable yet high-quality parking option near one of London's most bustling airports - look no further!"
Langworth
Collected.reviews
Jul 25, 2022
Featured for: Positive shuttle and booking experience
"DON'T PAY THE EXTRA FOR POD PARKING - TOTALLY NOT WORTH IT
"For our return flight the POD parking wasn’t working. There was no information prior to getting to the actual POD bays. Walked all the way there to be..."
Andy H
Trustpilot
Sep 30, 2025
Featured for: POD failure, refund and communication issues
By far the worst airport in the world
"By far the worst airport in the world. How and why this place still exists I just don’t know. Parking is rubbish there staff are so under trained it’s..."
Ian Sheils
Trustpilot
Sep 30, 2025
Featured for: Facilities cleanliness and staff training issues
This airport is now just for the rich
"This airport is now just for the rich, £17.50 ULEZ charge £6 drop charge. Be careful it is not obvious it’s in the ULEZ zone and their is no flexibili..."
Kevin
Trustpilot
Sep 30, 2025
Featured for: Unexpected charges and ULEZ clarity problem
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kevin
trustpilot.com
Sep 30, 2025
This airport is now just for the rich
This airport is now just for the rich, £17.50 ULEZ charge £6 drop charge. Be careful it is not obvious it’s in the ULEZ zone and their is no flexibili...
L
Lesley Starr
trustpilot.com
Sep 30, 2025
The worst airport T 5
The worst airport T 5. The staff are indifferent unhelpful rude. It’s a frightening experience. I have travelled all my life and this is the worst exp...
I
Ian Sheils
trustpilot.com
Sep 30, 2025
By far the worst airport in the world
By far the worst airport in the world. How and why this place still exists I just don’t know. Parking is rubbish there staff are so under trained it’s...
A
Andy H
trustpilot.com
Sep 30, 2025
"DON'T PAY THE EXTRA FOR POD PARKING - TOTALLY NOT WORTH IT
For our return flight the POD parking wasn’t working. There was no information prior to getting to the actual POD bays. Walked all the way there to be...
D
Dave Leach
trustpilot.com
Sep 30, 2025
Watch out for their website
Watch out for their website. They get your personal details and your credit card data and then star...
L
Langworth
Collected.reviews
Jul 25, 2022
Heathrow Airport Parking: A Convenient Travel Option
I recently had the pleasure of using Heathrow Airport Parking for my travels and was thoroughly impressed with their service. From start to finish, everything was seamless and highly convenient.
Booking online was a breeze - I loved that there were no booking or credit card fees, which made it even more affordable than other parking options in the area. Upon arrival at the airport, finding the parking lot was incredibly easy and well-signed.
The shuttle service to Terminal 2, where I needed to catch my flight from, was prompt and efficient. The driver helped me load my luggage onto the bus and made sure everyone on board felt safe throughout our short journey.
Returning from my trip, I simply hopped back onto the shuttle bus and retrieved my car easily thanks to clear signage in the lot. One thing that stood out to me as particularly impressive was how quickly I got through security upon leaving - this experience marked a stark contrast with many others in various airports where long lines can be expected when returning home.
Overall, I must say that using Heathrow Airport Parking enhanced my travel experience significantly! If you're looking for an affordable yet high-quality parking option near one of London's most bustling airports - look no further!
Conclusion
Reviews of Heathrow Parking show a split between seamless, well‑signed parking and shuttle experiences and repeated complaints about staff conduct, facilities and communication. Common issues include broken automated systems (PODs), unclear charges (including ULEZ/drop fees) and slow or terse responses to refund requests. If you consider booking, verify zone charges in advance, check the status of automated services on the day, keep receipts and confirm refund procedures. These steps can help manage risk when choosing Heathrow Airport parking options.